Compare LiveAgent and tawk.to
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Per Month
LiveAgent
Star Rating
(1,537)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plans
tawk.to
Star Rating
(202)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in providing a comprehensive customer support solution, with features like automated triggers that enhance real-time engagement with website visitors. Users appreciate how it unifies various communication channels, making it easier to manage customer interactions.
- Users say that tawk.to stands out for its simplicity and cost-effectiveness, particularly highlighting its free version. Many find it easy to set up and use, making it a great option for small businesses looking for basic live chat functionality without a financial commitment.
- According to verified reviews, LiveAgent has a higher overall satisfaction score, reflecting its robust feature set and quality of support. Reviewers mention that the platform streamlines customer service processes, leading to improved customer experiences.
- Reviewers mention that while tawk.to is user-friendly, it may lack some advanced features that LiveAgent offers, such as in-depth analytics and AI-driven tools. This can be a drawback for businesses looking for more sophisticated customer engagement strategies.
- Users highlight that LiveAgent's quality of support is notably higher, with many praising the responsiveness and helpfulness of the support team. This contrasts with tawk.to, where some users feel that support could be improved, despite its ease of use.
- G2 reviewers note that both platforms cater well to small businesses, but LiveAgent's extensive feature set and higher number of recent reviews suggest a more reliable and versatile option for those needing a comprehensive customer support solution.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
LiveAgent
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
1,299
9.1
174
Ease of Use
8.9
1,304
9.0
174
Ease of Setup
8.7
867
9.0
89
Ease of Admin
8.9
852
9.0
78
Quality of Support
9.1
1,238
8.4
142
Has the product been a good partner in doing business?
9.1
828
8.9
67
Product Direction (% positive)
8.9
1,262
8.9
167
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
779
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
713
|
Verified
Not enough data
8.6
574
|
Verified
Not enough data
8.7
702
|
Verified
Not enough data
8.9
718
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
719
|
Verified
Not enough data
9.1
699
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
663
|
Verified
8.5
123
|
Verified
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
6.8
12
8.0
23
5.9
9
7.7
22
5.7
9
Communication
9.3
486
|
Verified
9.2
139
|
Verified
9.0
489
|
Verified
8.9
138
|
Verified
8.9
376
|
Verified
7.9
99
|
Verified
9.0
375
|
Verified
8.9
116
|
Verified
8.8
61
8.3
40
Internal Use
8.4
663
|
Verified
8.5
123
|
Verified
9.1
422
|
Verified
8.8
123
|
Verified
8.5
55
8.4
112
8.9
403
|
Verified
8.6
117
|
Verified
9.1
384
|
Verified
8.7
109
|
Verified
8.9
382
|
Verified
8.3
110
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
324
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
46
Not enough data
8.3
47
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and tawk.to are categorized as Live Chat
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
tawk.to has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
11.9%
Computer Software
11.3%
Marketing and Advertising
8.8%
Internet
5.2%
Education Management
4.1%
Other
58.8%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What is tawk.to used for?
1 Comment
G2
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers