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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Per Month
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in ticket management with a ticket creation user experience rated at 9.0, while tawk.to's ticket management features are less robust, leading to a less streamlined experience.
- Reviewers mention that LiveAgent's quality of support is rated at 9.1, significantly higher than tawk.to's 8.4, indicating that users find LiveAgent's customer service more responsive and helpful.
- G2 users highlight that LiveAgent offers a more comprehensive multi-channel coverage, particularly in email and social media, with ratings of 9.3 and 9.0 respectively, compared to tawk.to's lower scores in these areas.
- Users on G2 appreciate LiveAgent's advanced automation features, such as SLA management rated at 8.6, which helps streamline workflows, whereas tawk.to lacks similar depth in automation capabilities.
- Reviewers say that LiveAgent's customization options, rated at 8.4, allow for a more tailored user experience, while tawk.to's customization features, although rated slightly higher at 8.5, do not offer the same level of flexibility in practice.
- Users report that LiveAgent's knowledge base is rated at 9.1, providing a more effective self-service experience compared to tawk.to's 8.7, which can lead to quicker resolutions for common customer inquiries.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
LiveAgent
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
9.1
168
Ease of Use
8.9
1,305
9.1
168
Ease of Setup
8.7
868
9.2
83
Ease of Admin
8.9
845
9.1
77
Quality of Support
9.1
1,239
8.4
137
Has the product been a good partner in doing business?
9.1
821
9.0
66
Product Direction (% positive)
8.9
1,264
9.0
161
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.3
32
Not enough data
8.2
32
Not enough data
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
8.5
124
|
Verified
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
6.5
12
8.0
23
6.5
11
7.7
22
6.4
11
Communication
9.3
485
|
Verified
9.2
135
|
Verified
9.0
489
|
Verified
8.9
136
|
Verified
8.9
376
|
Verified
8.0
100
|
Verified
9.0
374
|
Verified
8.9
118
|
Verified
8.8
61
8.3
41
Internal Use
8.4
664
|
Verified
8.5
124
|
Verified
9.1
422
|
Verified
8.8
123
|
Verified
8.5
55
8.4
113
8.9
403
|
Verified
8.6
116
|
Verified
9.1
384
|
Verified
8.7
111
|
Verified
8.9
382
|
Verified
8.3
112
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and tawk.to are categorized as Live Chat
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Knowledge Management, Social Customer Service, Help Desk, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Call Center Infrastructure (CCI)
tawk.to has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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