Top 10 tawk.to Alternatives & Competitors

(200)4.5 out of 5

tawk.to is not the only option for Live Chat Software. Explore other competing options and alternatives. Live Chat Software is a widely used technology, and many people are seeking time saving, top rated software solutions with in-app messaging, lead development, and knowledge base. Other important factors to consider when researching alternatives to tawk.to include customer service and features. The best overall tawk.to alternative is Zendesk for Customer Service. Other similar apps like tawk.to are Fin by Intercom, Tidio, Drift, and LiveChat. tawk.to alternatives can be found in Live Chat Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to tawk.to

Zendesk for Customer Service
Fin by Intercom
Tidio
Drift
LiveChat
FreshChat
Freshdesk
Crisp

Top 10 Alternatives to tawk.to Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how tawk.to stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Internet, and Financial Services, and find the best product for your business.

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Zendesk for Customer Service

By Zendesk

4.3/5

(6,694)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to tawk.to, Zendesk for Customer Service is:

Slower to reach roi

More expensive

Better at support

Categories in common with tawk.to:

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to tawk.to, Fin by Intercom is:

Slower to reach roi

More expensive

Better at support

Categories in common with tawk.to:

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to tawk.to, Tidio is:

Slower to reach roi

More expensive

Better at support

Categories in common with tawk.to:

Live Chat

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LiveChat

By Text

4.5/5

(785)

Product Description

Reviewers say compared to tawk.to, LiveChat is:

Slower to reach roi

More expensive

Better at support

Categories in common with tawk.to:

By Freshworks

Product Description

Reviewers say compared to tawk.to, FreshChat is:

Slower to reach roi

More expensive

Better at support

Categories in common with tawk.to:

By Freshworks

Product Description

Reviewers say compared to tawk.to, Freshdesk is:

Slower to reach roi

More expensive

Better at support

Categories in common with tawk.to:

Product Description

Reviewers say compared to tawk.to, Crisp is:

More expensive

Better at support

Categories in common with tawk.to:

By JivoChat

Product Description

JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients.

Reviewers say compared to tawk.to, JivoChat is:

More expensive

More usable

Better at support

Categories in common with tawk.to:

Live Chat