# LiveAgent vs Olark Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveAgent excels in overall user satisfaction, reflected in its higher G2 Score compared to Olark. Users appreciate its comprehensive features that enhance customer service, such as automated triggers that initiate conversations with website visitors, making it a robust choice for businesses looking to improve engagement.
- **According to verified reviews** , Olark is praised for its simplicity and ease of setup, with users highlighting its straightforward interface and quick implementation process. This makes it an appealing option for small businesses that need a basic yet effective live chat solution without the complexity.
- **Users say** that LiveAgent's ability to unify various communication channels—like emails, calls, and social media—streamlines customer service operations. This integration is particularly beneficial for teams looking to enhance their customer support experience, as it allows for better tracking and response management.
- **Reviewers mention** that while Olark offers essential features for engaging with customers, it may lack some advanced functionalities that LiveAgent provides. For instance, LiveAgent's comprehensive ticketing system allows for better management of customer inquiries, which can lead to improved service delivery.
- **G2 reviewers highlight** that LiveAgent has a significantly larger number of reviews, indicating a more established presence in the market. This extensive feedback helps potential users gauge the software's reliability and effectiveness based on a broader range of experiences.
- **Users report** that while both platforms have similar scores for quality of support, LiveAgent edges out with a slightly higher rating. This suggests that users may find more responsive and helpful support when using LiveAgent, which can be crucial for businesses that rely heavily on customer service.



| | LiveAgent | Olark | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,538 | 224 | 
| **Largest Market Segment** | Small-Business (67.4% of reviews) | Small-Business (49.5% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 agent / Per Month | $17  per month | 

---
## Top Pros & Cons

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | LiveAgent | Olark | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1300 reviews) | 8.9 (209 reviews) | 
  | **Ease of Use** | 8.9 (1305 reviews) | 9.3 (211 reviews) | 
  | **Ease of Setup** | 8.7 (868 reviews) | 9.0 (113 reviews) | 
  | **Ease of Admin** | 8.9 (854 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 9.1 (1239 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (830 reviews) | 9.1 (108 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1264 reviews) | 8.2 (210 reviews) | 

---
## Pricing

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 1086 |
| **Olark** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (780 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.0 (780 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.7 (758 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (714 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.6 (574 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (703 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (718 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.6 (444 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | 8.0 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (30 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (7 reviews) | Not enough data | 

#### Communication Channels

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Customer Portal** | 8.7 (654 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.1 (720 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (699 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.6 (539 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (381 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Mobile User Support** | 7.9 (413 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (663 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (526 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (377 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (647 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (694 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 6 |
| **Olark** | N/A | N/A |

#### Channels

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Multi-Channel Coverage** | 8.7 (5 reviews) | Not enough data | 
| **Open Listening** | 8.3 (5 reviews) | Not enough data | 
| **Physical Media** | 8.3 (5 reviews) | Not enough data | 

#### Design

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Communications Strategy Development** | 8.0 (5 reviews) | Not enough data | 
| **Create Content** | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | 8.7 (5 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (6 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Usability

| Feature | LiveAgent | Olark | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Productivity Tools

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.0/10 | 8 |
| **Olark** | N/A | N/A |

#### Channels

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Voice** | 8.8 (7 reviews) | Not enough data | 
| **Social** | 8.1 (7 reviews) | Not enough data | 
| **Web Chat** | 9.3 (7 reviews) | Not enough data | 
| **Mobile SMS** | 5.7 (7 reviews) | Not enough data | 
| **Email** | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Session Routing** | 9.0 (7 reviews) | Not enough data | 
| **Session Queuing** | 8.8 (7 reviews) | Not enough data | 
| **Concurrent Calling** | 8.1 (7 reviews) | Not enough data | 
| **Speech Analytics** | 6.3 (5 reviews) | Not enough data | 
| **Auto Dialer** | 5.8 (6 reviews) | Not enough data | 
| **IVR** | 8.1 (6 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.4 (7 reviews) | Not enough data | 
| **Persistent Data** | 8.3 (7 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Session Summary Notes** | 9.3 (5 reviews) | Not enough data | 
| **Administrator Access** | 8.6 (6 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (6 reviews) | Not enough data | 
| **Session Recording** | 8.3 (6 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.8/10 | 8 |
| **Olark** | N/A | N/A |

#### Responses

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Customization** | 8.6 (7 reviews) | Not enough data | 
| **Control** | 8.6 (6 reviews) | Not enough data | 
| **Route To Human** | 8.9 (6 reviews) | Not enough data | 
| **Menu bars** | 8.9 (6 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Live chat** | 9.4 (6 reviews) | Not enough data | 
| **Integrations** | 9.4 (6 reviews) | Not enough data | 
| **Branding** | 8.9 (6 reviews) | Not enough data | 
| **Analytics** | 8.6 (6 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | 8.9 (6 reviews) | Not enough data | 
| **Collection of information** | 8.9 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | 8.1 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Feedback Management

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Platform

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 951 |
| **Olark** | 8.6/10 | 118 |

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (23 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.7 (22 reviews) | Not enough data | 

#### Communication

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Pop-up Chat** | 9.3 (486 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | 
| **Notifications** | 9.0 (489 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (376 reviews) ✓ Verified | 8.2 (54 reviews) | 
| **In-App Messaging** | 9.0 (375 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Co-Browsing** | 8.8 (61 reviews) | Not enough data | 

####  Internal Use

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Customization ** | 8.4 (663 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.1 (422 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | 
| **Lead Development** | 8.5 (55 reviews) | 8.3 (74 reviews) ✓ Verified | 
| **Knowledge Base** | 8.9 (403 reviews) ✓ Verified | 8.0 (5 reviews) | 
| **Team Inbox ** | 9.1 (384 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Customer Profiles** | 8.9 (382 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.4/10 | 484 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Summarization** | 7.8 (17 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Knowledge Base** | 9.1 (324 reviews) | Not enough data | 
| **Searchable Articles** | 8.9 (305 reviews) | Not enough data | 
| **Community Forums** | 8.9 (273 reviews) | Not enough data | 
| **Mobile Optimization** | 8.1 (41 reviews) | Not enough data | 
| **Personalization** | 8.3 (45 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Branding** | 8.6 (46 reviews) | Not enough data | 
| **Automation** | 8.3 (47 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (41 reviews) | Not enough data | 
| **Integrations** | 8.7 (43 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 9.0/10 | 320 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | 7.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | 

#### Process

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Mentions** | 9.0 (56 reviews) | Not enough data | 
| **Tickets** | 9.3 (252 reviews) | Not enough data | 
| **Macros** | 9.1 (196 reviews) | Not enough data | 

#### Channels

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Email** | 9.3 (248 reviews) | Not enough data | 
| **Social** | 9.0 (232 reviews) | Not enough data | 
| **Live Chat** | 9.3 (249 reviews) | Not enough data | 
| **Phone** | 9.1 (186 reviews) | Not enough data | 
| **Text** | Feature Not Available | Not enough data | 

#### Insight

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Surveys** | 9.0 (174 reviews) | Not enough data | 
| **Reporting** | 9.0 (222 reviews) | Not enough data | 
| **Visitor Activity** | 9.2 (220 reviews) | Not enough data | 
| **Help Desk** | 9.3 (225 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.3/10 | 14 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | 8.0 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (14 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LiveAgent | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LiveAgent (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveAgent | Olark | 
|---|---|---|
| **Small-Business** | 67.4% | 49.5% | 
| **Mid-Market** | 23.1% | 45.0% | 
| **Enterprise** | 9.5% | 5.5% | 

### By Industry

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

---
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- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2488 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

### Alternatives to Olark

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveagent-vs-olark)