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LiveChat
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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$17 per month
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its Ease of Use with a score of 9.3, making it a favorite for small businesses looking for straightforward live chat solutions. In contrast, LiveAgent, while still user-friendly, has a slightly lower score of 8.9, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that LiveAgent offers superior Quality of Support with a score of 9.1 compared to Olark's 8.8. Users on G2 highlight LiveAgent's responsive customer service and extensive knowledge base, which they find invaluable for troubleshooting.
- G2 users note that Olark's Ticket Creation User Experience is rated at 9.0, providing a seamless process for managing customer inquiries. However, LiveAgent's ticketing system is often praised for its Ticket Collaboration features, scoring 8.9, which allows teams to work together more effectively on complex issues.
- Users say that Olark shines in its Multi-Channel Coverage, particularly in live chat and email, both scoring 9.3. In contrast, LiveAgent offers a broader range of channels, including social media and SMS, which some reviewers mention as a significant advantage for businesses needing diverse communication options.
- Reviewers mention that LiveAgent's Customization options are more robust, scoring 8.4 compared to Olark's 7.7. Users appreciate the ability to tailor the interface and features to their specific needs, which enhances their overall experience.
- Users on G2 report that Olark's In-App Messaging feature is highly effective, scoring 9.7, which allows for real-time communication with customers. However, LiveAgent's Notifications feature, rated at 9.1, is also well-received, helping users stay updated on customer interactions and ticket statuses.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
LiveAgent
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
8.9
208
Ease of Use
8.9
1,305
9.3
210
Ease of Setup
8.7
868
9.0
112
Ease of Admin
8.9
845
9.0
114
Quality of Support
9.1
1,239
8.8
173
Has the product been a good partner in doing business?
9.1
821
9.1
107
Product Direction (% positive)
8.9
1,264
8.2
209
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.3
32
Not enough data
8.2
32
Not enough data
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
7.7
97
|
Verified
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
9.3
110
|
Verified
9.0
489
|
Verified
8.8
108
|
Verified
8.9
376
|
Verified
8.2
54
9.0
374
|
Verified
9.7
5
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
7.7
97
|
Verified
9.1
422
|
Verified
8.9
102
|
Verified
8.5
55
8.3
74
|
Verified
8.9
403
|
Verified
8.0
5
9.1
384
|
Verified
8.1
6
8.9
382
|
Verified
8.7
32
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Olark are categorized as Live Chat
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Knowledge Management, Social Customer Service, Help Desk, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Call Center Infrastructure (CCI)
Olark has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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