Compare LiveAgent and LiveHelpNow 
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Starting at $21.00 Per Month
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to LiveHelpNow. Users appreciate its ability to unify various customer communication channels, including emails, calls, and social media, which enhances the customer service experience.
- Users say that LiveAgent's implementation process is notably quick and intuitive, with many highlighting the ease of onboarding. In contrast, LiveHelpNow, while also easy to integrate, has received fewer recent reviews, which may indicate less current user engagement.
- Reviewers mention that LiveAgent offers superior support quality, with a score of 9.1 in this area. Users have praised the platform for its responsive customer service, which is crucial for resolving issues quickly. LiveHelpNow also provides good support, but its lower score suggests there may be room for improvement.
- According to verified reviews, LiveAgent shines in its ticket management features, with users noting the seamless experience in ticket creation and response. This is complemented by features like automated triggers that enhance real-time customer interactions, setting it apart from LiveHelpNow.
- Users highlight that LiveHelpNow offers a user-friendly interface for integrating various communication tools, such as Chat, SMS, and Email, into one platform. However, LiveAgent's broader feature set and higher ratings in areas like ticket collaboration and knowledge base functionality make it a more robust choice for many businesses.
- Reviewers indicate that while both platforms cater well to small businesses, LiveAgent has a larger market presence and a more extensive user base, which can lead to more reliable updates and community support. This is reflected in its higher total number of reviews, suggesting a more established reputation in the market.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
LiveAgent
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.9
1,295
8.7
142
Ease of Use
8.9
1,300
8.6
143
Ease of Setup
8.7
863
8.5
102
Ease of Admin
8.9
846
8.5
102
Quality of Support
9.1
1,234
8.7
131
Has the product been a good partner in doing business?
9.1
822
9.1
101
Product Direction (% positive)
8.9
1,258
8.1
138
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.4
34
|
Verified
9.0
776
|
Verified
8.4
33
|
Verified
8.7
756
|
Verified
8.8
35
|
Verified
8.8
712
|
Verified
8.5
36
|
Verified
8.6
573
|
Verified
8.4
27
8.7
701
|
Verified
7.8
31
|
Verified
8.9
716
|
Verified
8.6
32
|
Verified
8.6
442
|
Verified
8.6
23
|
Verified
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
8.7
36
|
Verified
9.0
715
|
Verified
8.4
34
|
Verified
9.1
695
|
Verified
9.1
39
|
Verified
8.6
537
|
Verified
8.5
30
|
Verified
8.7
379
|
Verified
8.8
23
|
Verified
Platform
7.9
413
|
Verified
8.5
17
|
Verified
8.4
664
|
Verified
8.4
83
|
Verified
8.7
526
|
Verified
8.7
22
|
Verified
8.6
377
|
Verified
8.7
15
|
Verified
8.5
647
|
Verified
8.3
35
|
Verified
8.8
694
|
Verified
8.5
36
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
9.0
91
|
Verified
9.0
489
|
Verified
8.5
99
|
Verified
8.9
376
|
Verified
8.0
52
|
Verified
9.0
374
|
Verified
8.1
54
|
Verified
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
8.4
83
|
Verified
9.1
422
|
Verified
8.6
79
|
Verified
8.5
55
8.2
54
|
Verified
8.9
403
|
Verified
8.4
56
|
Verified
9.1
384
|
Verified
7.9
48
|
Verified
8.9
382
|
Verified
8.2
54
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
9.0
28
8.9
305
8.5
27
8.9
273
8.0
28
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and LiveHelpNow are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveHelpNow has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
5.8%
Retail
5.2%
Consumer Goods
4.5%
Financial Services
4.5%
Insurance
4.5%
Other
75.5%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
LiveHelpNow has no discussions with answers
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