Compare LiveAgent vs LiveHelpNow

See this
comparison of LiveAgent vs. LiveHelpNow
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,016 reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
Live chat and SMS
$18.90
per month
 
Ticket+Chat
$29/month
User Seat
Knowledge base management
$18.90
per month
 
Ticket
$15/month
User Seat
Support Ticket Sofware
$18.90
per month
 
Call management
$9
per month
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
9.0
8.7
Ease of Setup
Ease of Setup
8.7
8.4
Ease of Admin
Ease of Admin
8.9
8.4
Quality of Support
Quality of Support
9.1
8.6
Ease of Doing Business With
Ease of Doing Business With
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
9.0
7.9
Meets Requirements
LiveAgent
8.8
LiveHelpNow
8.7
Ease of Use
LiveAgent
9.0
LiveHelpNow
8.7
Ease of Setup
LiveAgent
8.7
LiveHelpNow
8.4
Ease of Admin
LiveAgent
8.9
LiveHelpNow
8.4
Quality of Support
LiveAgent
9.1
LiveHelpNow
8.6
Ease of Doing Business With
LiveAgent
9.1
LiveHelpNow
8.9
Product Direction (% positive)
LiveAgent
9.0
LiveHelpNow
7.9

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
LiveHelpNow
8.6
Ticket response user experience
LiveAgent
9.0
LiveHelpNow
8.8
Workflow
LiveAgent
8.7
LiveHelpNow
9.0
Response Automation
LiveAgent
8.8
LiveHelpNow
8.8
SLA Management
LiveAgent
8.6
LiveHelpNow
8.6
Attachments/Screencasts
LiveAgent
8.7
LiveHelpNow
7.7
Ticket Collaboration
LiveAgent
8.9
LiveHelpNow
8.7
Knowledge Share
Knowledge Base
LiveAgent
9.1
LiveHelpNow
8.9
Searchable Articles
LiveAgent
9.0
LiveHelpNow
8.8
Community Forums
LiveAgent
8.9
LiveHelpNow
8.2
Interactive FAQs & Forums
LiveAgent
8.9
LiveHelpNow
8.8
Communication
Pop-up Chat
LiveAgent
9.4
LiveHelpNow
8.9
Notifications
LiveAgent
9.1
LiveHelpNow
8.5
Targeted Emails
LiveAgent
9.0
LiveHelpNow
8.0
In-App Messaging
LiveAgent
9.0
LiveHelpNow
8.0
Interaction
Web Portals
LiveAgent
9.0
LiveHelpNow
8.5
Forum to Reponse
LiveAgent
9.1
LiveHelpNow
8.0
Tickets and Tagging
LiveAgent
9.2
LiveHelpNow
8.5
Live Chat
LiveAgent
9.4
LiveHelpNow
9.3
Internal Use
Customization
LiveAgent
8.5
LiveHelpNow
8.5
Conversation Archiving
LiveAgent
9.1
LiveHelpNow
8.8
Lead Development
LiveAgent
Not enough data available
LiveHelpNow
8.1
Knowledge Base
LiveAgent
8.9
LiveHelpNow
8.2
Team Inbox
LiveAgent
9.1
LiveHelpNow
7.8
Customer Profiles
LiveAgent
8.9
LiveHelpNow
8.2
Communication Channels
Customer Portal
LiveAgent
8.7
LiveHelpNow
8.9
Email to Case
LiveAgent
9.0
LiveHelpNow
8.5
Chat/Live Support
LiveAgent
9.1
LiveHelpNow
9.5
Social Integration
LiveAgent
8.6
LiveHelpNow
9.0
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
LiveHelpNow
9.4
Customer and Contacts Database
LiveAgent
8.6
LiveHelpNow
9.3
Products and Version Tracking
LiveAgent
8.8
LiveHelpNow
9.6
Call Scripting
LiveAgent
8.8
LiveHelpNow
9.1
Interactive Voice Response (IVR)
LiveAgent
8.7
LiveHelpNow
9.5
Self Service/Community
Forums
LiveAgent
8.7
LiveHelpNow
9.3
Knowledge Base
LiveAgent
8.6
LiveHelpNow
8.9
Ideas/Feedback
LiveAgent
8.8
LiveHelpNow
8.9
Q&A
LiveAgent
8.8
LiveHelpNow
8.8
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
LiveHelpNow
8.9
Reporting
LiveAgent
8.6
LiveHelpNow
8.6
Dashboards
LiveAgent
8.8
LiveHelpNow
8.7
Platform
Mobile User Support
LiveAgent
8.0
LiveHelpNow
8.8
ITIL Compliance
LiveAgent
8.7
LiveHelpNow
8.9
Customization
LiveAgent
8.5
LiveHelpNow
8.5
User, Role, and Access Management
LiveAgent
8.7
LiveHelpNow
8.8
Internationalization
LiveAgent
8.7
LiveHelpNow
8.8
Performance & Reliability
LiveAgent
9.0
LiveHelpNow
9.1
Integration APIs
LiveAgent
8.5
LiveHelpNow
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
20.2%
LiveAgent
Small-Business
61.8%
Mid-Market
25.0%
Enterprise
13.2%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%

Reviewers' Industry

 
Information Technology and Services
12.8%
Retail
6.7%
 
Computer Software
7.1%
Information Technology and Services
5.9%
 
Internet
5.7%
Insurance
4.2%
 
Retail
4.9%
Consumer Goods
4.2%
 
Marketing and Advertising
3.9%
Apparel & Fashion
4.2%
 
Other
65.6%
Other
74.8%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.6%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Omairkhalid K.
Administrator

Ease of use, customization and pricing.

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

LiveHelpNow
Most Helpful Favorable Review
Omairkhalid K.
Administrator

Ease of use, customization and pricing.

Most Helpful Critical Review
User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveHelpNow
No videos provided

Downloads

 No downloads provided
LiveAgent
LiveHelpNow
No downloads provided
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