Compare LiveAgent and Help Scout
See this
side-by-side comparison of LiveAgent vs. Help Scout
based on preference data from user reviews. LiveAgent rates 4.5/5 stars with 1,311 reviews. By contrast, Help Scout rates 4.3/5 stars with 228 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 LiveAgent |  Help Scout | |
| Star Rating | LiveAgent | Help Scout |
| Market Segments | LiveAgent Small-Business (65.1% of reviews) | Help Scout Small-Business (56.9% of reviews) |
| Entry Level Price | LiveAgent $0/mo Unlimited | Help Scout $10 user/month |
LiveAgent vs Help Scout
When assessing the two solutions, reviewers found Help Scout easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with LiveAgent overall.
- Reviewers felt that LiveAgent meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Help Scout.
Categories
Shared Categories
LiveAgent and Help Scout are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
LiveAgent is categorized as Social Customer Service
Help Scout is categorized as Conversational Customer Engagement and Shared Inbox
Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Basic
$10user/month
Standard
$20user/month
Plus
$35user/month
‐
Free Trial
Ratings
Meets Requirements
LiveAgent
Responses: 1139
Help Scout
Responses: 191
Ease of Use
LiveAgent
Responses: 1142
Help Scout
Responses: 191
Ease of Setup
LiveAgent
Responses: 746
Help Scout
Responses: 100
Ease of Admin
LiveAgent
Responses: 744
Help Scout
Responses: 103
Quality of Support
LiveAgent
Responses: 1086
Help Scout
Responses: 172
Ease of Doing Business With
LiveAgent
Responses: 722
Help Scout
Responses: 97
Product Direction (% positive)
LiveAgent
Responses: 1119
Help Scout
Responses: 190
Features
Ticket and Case Management
Ticket creation user experience
LiveAgent
Responses: 699
Verified Feature
Help Scout
Responses: 125
Verified Feature
Ticket response user experience
LiveAgent
Responses: 699
Verified Feature
Help Scout
Responses: 124
Verified Feature
Workflow
LiveAgent
Responses: 683
Verified Feature
Help Scout
Responses: 135
Verified Feature
Response Automation
LiveAgent
Responses: 640
Verified Feature
Help Scout
Responses: 120
SLA Management
LiveAgent
Responses: 505
Verified Feature
Help Scout
Responses: 15
Attachments/Screencasts
LiveAgent
Responses: 632
Verified Feature
Help Scout
Responses: 123
Verified Feature
Ticket Collaboration
LiveAgent
Responses: 644
Verified Feature
Help Scout
Responses: 125
Verified Feature
Customer and Contacts Database
LiveAgent
Responses: 372
Verified Feature
Help Scout
Responses: 52
Self-Service Experience
Knowledge Base
LiveAgent
Responses: 281
Help Scout
Responses: 72
Searchable Articles
LiveAgent
Responses: 265
Help Scout
Responses: 67
Community Forums
LiveAgent
Responses: 235
Help Scout
Responses: 36
Mobile Optimization
LiveAgent
Help Scout
Personalization
LiveAgent
Help Scout
Communication
Pop-up Chat
LiveAgent
Responses: 422
Verified Feature
Help Scout
Responses: 8
Verified Feature
Notifications
LiveAgent
Responses: 424
Verified Feature
Help Scout
Responses: 8
Verified Feature
Targeted Emails
LiveAgent
Responses: 317
Verified Feature
Help Scout
Responses: 6
In-App Messaging
LiveAgent
Responses: 316
Verified Feature
Help Scout
Responses: 7
Verified Feature
Co-Browsing
LiveAgent
Responses: 5
Help Scout
Self-Service Platform
Branding
LiveAgent
Help Scout
Automation
LiveAgent
Help Scout
Artificial Intelligence
LiveAgent
Help Scout
Integrations
LiveAgent
Help Scout
Internal Use
Customization
LiveAgent
Responses: 583
Verified Feature
Help Scout
Responses: 58
Verified Feature
Conversation Archiving
LiveAgent
Responses: 365
Verified Feature
Help Scout
Responses: 9
Verified Feature
Lead Development
LiveAgent
Help Scout
Responses: 7
Verified Feature
Knowledge Base
LiveAgent
Responses: 346
Verified Feature
Help Scout
Responses: 9
Verified Feature
Team Inbox
LiveAgent
Responses: 331
Verified Feature
Help Scout
Responses: 9
Verified Feature
Customer Profiles
LiveAgent
Responses: 328
Verified Feature
Help Scout
Responses: 9
Verified Feature
Communication Channels
Customer Portal
LiveAgent
Responses: 580
Verified Feature
Help Scout
Responses: 10
Email to Case
LiveAgent
Responses: 645
Verified Feature
Help Scout
Responses: 114
Verified Feature
Chat/Live Support
LiveAgent
Responses: 617
Verified Feature
Help Scout
Responses: 65
Verified Feature
Social Integration
LiveAgent
Responses: 471
Verified Feature
Help Scout
Responses: 39
Verified Feature
Voice
LiveAgent
Responses: 316
Verified Feature
Help Scout
Responses: 8
Verified Feature
Platform
Mobile User Support
LiveAgent
Responses: 348
Verified Feature
Help Scout
Responses: 6
Customization
LiveAgent
Responses: 583
Verified Feature
Help Scout
Responses: 58
Verified Feature
User, Role, and Access Management
LiveAgent
Responses: 457
Verified Feature
Help Scout
Responses: 64
Verified Feature
Integration
LiveAgent
Responses: 311
Verified Feature
Help Scout
Responses: 43
Verified Feature
Reporting
LiveAgent
Responses: 577
Verified Feature
Help Scout
Responses: 109
Verified Feature
Dashboards
LiveAgent
Responses: 624
Verified Feature
Help Scout
Responses: 115
Verified Feature
Reviewers' Company Size
Reviewers of both LiveAgent and Help Scout were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveAgent
Help Scout
Mid-Market
(51-1000 emp.)
LiveAgent
Help Scout
Enterprise
(> 1000 emp.)
LiveAgent
Help Scout
Reviewers' Industry
Information Technology and Services
12.1%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.5%
Computer Software
19.5%
Internet
12.7%
Information Technology and Services
8.6%
Marketing and Advertising
6.8%
Retail
4.5%
Other
48.0%
Reviews
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
Danielle L.
Administrator in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
User in Computer Software
Haven't used it enough to identify what I actively dislike.
User in Hospital & Health Care
Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.
Top Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
LiveAgent has no more discussions with answers
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Help Scout has no more discussions with answers
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