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Compare LiveAgent and Help Scout

See this
side-by-side comparison of LiveAgent vs. Help Scout
based on preference data from user reviews. LiveAgent rates 4.5/5 stars with 1,311 reviews. By contrast, Help Scout rates 4.3/5 stars with 228 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveAgent
LiveAgent
(1,311)
4.5 out of 5
LiveAgent
Answer a few questions to help the LiveAgent community
Have you used LiveAgent before?
Yes
Help Scout
Help Scout
(228)
4.3 out of 5
Help Scout
Answer a few questions to help the Help Scout community
Have you used Help Scout before?
Yes
Star Rating
LiveAgent
LiveAgent
Help Scout
Help Scout
Market Segments
LiveAgent
LiveAgent
Small-Business (65.1% of reviews)
Help Scout
Help Scout
Small-Business (56.9% of reviews)
Entry Level Price
LiveAgent
LiveAgent
$0/mo Unlimited
Help Scout
Help Scout
$10 user/month

LiveAgent vs Help Scout

When assessing the two solutions, reviewers found Help Scout easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with LiveAgent overall.

  • Reviewers felt that LiveAgent meets the needs of their business better than Help Scout.
  • When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Help Scout.
Categories
Shared Categories
LiveAgent
LiveAgent
Help Scout
Help Scout
LiveAgent and Help Scout are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
LiveAgent
LiveAgent is categorized as Social Customer Service
Help Scout
Help Scout is categorized as Conversational Customer Engagement and Shared Inbox
Pricing
LiveAgent
LiveAgent Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Help Scout
Help Scout Pricing
Basic
$10user/month
Standard
$20user/month
Plus
$35user/month
Free Trial
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Ratings
Meets Requirements
LiveAgent
LiveAgent
8.9
Responses: 1139
Help Scout
Help Scout
8.5
Responses: 191
Ease of Use
LiveAgent
LiveAgent
8.9
Responses: 1142
Help Scout
Help Scout
9.1
Responses: 191
Ease of Setup
LiveAgent
LiveAgent
8.7
Responses: 746
Help Scout
Help Scout
9.0
Responses: 100
Ease of Admin
LiveAgent
LiveAgent
8.9
Responses: 744
Help Scout
Help Scout
8.9
Responses: 103
Quality of Support
LiveAgent
LiveAgent
9.1
Responses: 1086
Help Scout
Help Scout
8.9
Responses: 172
Ease of Doing Business With
LiveAgent
LiveAgent
9.1
Responses: 722
Help Scout
Help Scout
9.0
Responses: 97
Product Direction (% positive)
LiveAgent
LiveAgent
8.9
Responses: 1119
Help Scout
Help Scout
8.2
Responses: 190
Features
Ticket and Case Management
Ticket creation user experience
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Help Scout
Help Scout
9.1
Responses: 125
Verified Feature
Ticket response user experience
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Help Scout
Help Scout
9.2
Responses: 124
Verified Feature
Workflow
LiveAgent
LiveAgent
8.7
Responses: 683
Verified Feature
Help Scout
Help Scout
8.4
Responses: 135
Verified Feature
Response Automation
LiveAgent
LiveAgent
8.8
Responses: 640
Verified Feature
Help Scout
Help Scout
8.4
Responses: 120
SLA Management
LiveAgent
LiveAgent
8.6
Responses: 505
Verified Feature
Help Scout
Help Scout
8.2
Responses: 15
Attachments/Screencasts
LiveAgent
LiveAgent
8.7
Responses: 632
Verified Feature
Help Scout
Help Scout
8.6
Responses: 123
Verified Feature
Ticket Collaboration
LiveAgent
LiveAgent
8.9
Responses: 644
Verified Feature
Help Scout
Help Scout
8.8
Responses: 125
Verified Feature
Customer and Contacts Database
LiveAgent
LiveAgent
8.7
Responses: 372
Verified Feature
Help Scout
Help Scout
7.9
Responses: 52
Self-Service Experience
Knowledge Base
LiveAgent
LiveAgent
9.1
Responses: 281
Help Scout
Help Scout
8.6
Responses: 72
Searchable Articles
LiveAgent
LiveAgent
9.0
Responses: 265
Help Scout
Help Scout
8.1
Responses: 67
Community Forums
LiveAgent
LiveAgent
8.9
Responses: 235
Help Scout
Help Scout
8.2
Responses: 36
Mobile Optimization
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
Not enough data available
Personalization
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
Not enough data available
Communication
Pop-up Chat
LiveAgent
LiveAgent
9.4
Responses: 422
Verified Feature
Help Scout
Help Scout
7.5
Responses: 8
Verified Feature
Notifications
LiveAgent
LiveAgent
9.1
Responses: 424
Verified Feature
Help Scout
Help Scout
7.1
Responses: 8
Verified Feature
Targeted Emails
LiveAgent
LiveAgent
9.0
Responses: 317
Verified Feature
Help Scout
Help Scout
7.2
Responses: 6
In-App Messaging
LiveAgent
LiveAgent
9.0
Responses: 316
Verified Feature
Help Scout
Help Scout
6.9
Responses: 7
Verified Feature
Co-Browsing
LiveAgent
LiveAgent
9.7
Responses: 5
Help Scout
Help Scout
Not enough data available
Self-Service Platform
Branding
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
Not enough data available
Automation
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
Not enough data available
Artificial Intelligence
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
Not enough data available
Integrations
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
Not enough data available
Internal Use
Customization
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
Conversation Archiving
LiveAgent
LiveAgent
9.1
Responses: 365
Verified Feature
Help Scout
Help Scout
8.0
Responses: 9
Verified Feature
Lead Development
LiveAgent
LiveAgent
Not enough data available
Help Scout
Help Scout
6.7
Responses: 7
Verified Feature
Knowledge Base
LiveAgent
LiveAgent
9.0
Responses: 346
Verified Feature
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
Team Inbox
LiveAgent
LiveAgent
9.1
Responses: 331
Verified Feature
Help Scout
Help Scout
9.3
Responses: 9
Verified Feature
Customer Profiles
LiveAgent
LiveAgent
8.9
Responses: 328
Verified Feature
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
Communication Channels
Customer Portal
LiveAgent
LiveAgent
8.8
Responses: 580
Verified Feature
Help Scout
Help Scout
8.7
Responses: 10
Email to Case
LiveAgent
LiveAgent
9.1
Responses: 645
Verified Feature
Help Scout
Help Scout
9.2
Responses: 114
Verified Feature
Chat/Live Support
LiveAgent
LiveAgent
9.1
Responses: 617
Verified Feature
Help Scout
Help Scout
7.4
Responses: 65
Verified Feature
Social Integration
LiveAgent
LiveAgent
8.6
Responses: 471
Verified Feature
Help Scout
Help Scout
7.9
Responses: 39
Verified Feature
Voice
LiveAgent
LiveAgent
8.7
Responses: 316
Verified Feature
Help Scout
Help Scout
8.3
Responses: 8
Verified Feature
Platform
Mobile User Support
LiveAgent
LiveAgent
7.9
Responses: 348
Verified Feature
Help Scout
Help Scout
7.5
Responses: 6
Customization
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
User, Role, and Access Management
LiveAgent
LiveAgent
8.7
Responses: 457
Verified Feature
Help Scout
Help Scout
8.6
Responses: 64
Verified Feature
Integration
LiveAgent
LiveAgent
8.6
Responses: 311
Verified Feature
Help Scout
Help Scout
8.6
Responses: 43
Verified Feature
Reporting
LiveAgent
LiveAgent
8.6
Responses: 577
Verified Feature
Help Scout
Help Scout
8.0
Responses: 109
Verified Feature
Dashboards
LiveAgent
LiveAgent
8.8
Responses: 624
Verified Feature
Help Scout
Help Scout
8.2
Responses: 115
Verified Feature
Reviewers' Company Size
Reviewers of both LiveAgent and Help Scout were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveAgent
LiveAgent
65.1%
Help Scout
Help Scout
56.9%
Mid-Market
(51-1000 emp.)
LiveAgent
LiveAgent
24.1%
Help Scout
Help Scout
37.5%
Enterprise
(> 1000 emp.)
LiveAgent
LiveAgent
10.8%
Help Scout
Help Scout
5.6%
Reviewers' Industry
LiveAgent
LiveAgent Industry
Information Technology and Services
12.1%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.5%
Help Scout
Help Scout Industry
Computer Software
19.5%
Internet
12.7%
Information Technology and Services
8.6%
Marketing and Advertising
6.8%
Retail
4.5%
Other
48.0%
Reviews
Most Helpful Favorable Review
LiveAgent
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Help Scout
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
LiveAgent
G
User in Computer Software

Haven't used it enough to identify what I actively dislike.

Help Scout
G
User in Hospital & Health Care

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Discussions
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
David A.
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
G2
pricing Read more
Monty the Mongoose crying
LiveAgent has no more discussions with answers
Help Scout
Help Scout Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Monty the Mongoose crying
Help Scout has no more discussions with answers
Screenshots
Help Scout
Help Scout Screenshots
Videos
LiveAgent
LiveAgent Videos
Video Preview

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Help Scout
Help Scout Videos
No videos provided
Downloads
LiveAgent
LiveAgent Downloads
Help Scout
Help Scout Downloads
No downloads provided
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