# Kustomer vs LivePerson Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LivePerson excels in handling large volumes of routine inquiries efficiently, allowing human agents to focus on more complex issues. This capability is particularly beneficial for businesses looking to reduce support costs while improving responsiveness.
- **Users say** Kustomer stands out for its user-friendly interface, which simplifies the process of managing tickets and assigning them to different teams. Reviewers appreciate the ability to leave notes on the same thread, enhancing collaboration among team members.
- **According to verified reviews** , LivePerson's robust AI-powered chat and messaging features are highly praised for automating customer conversations and shortening response times. This automation helps boost customer engagement across various digital channels.
- **Reviewers mention** that Kustomer's knowledge base is a valuable resource, making it easier for users to navigate and find information quickly. This feature is particularly helpful for teams that rely on a centralized source of information to assist customers effectively.
- **Users highlight** that while LivePerson offers strong automation features, some find the initial setup process to be less intuitive compared to Kustomer, which is noted for its straightforward onboarding experience.
- **G2 reviewers indicate** that Kustomer's quality of support is a significant advantage, with users rating it highly for responsiveness and helpfulness. This level of support can be crucial for businesses that require timely assistance during implementation and ongoing use.



| | Kustomer | LivePerson | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 555 | 207 | 
| **Largest Market Segment** | Mid-Market (66.1% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | Kustomer | LivePerson | 
|---|---|---|
  | **Meets Requirements** | 8.9 (409 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 8.8 (424 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.7 (234 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 8.2 (154 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 9.0 (390 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 8.8 (395 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.7/10 | 295 |
| **LivePerson** | N/A | N/A |

#### Ticket and Case Management

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.1 (193 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (197 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.9 (188 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (165 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.9 (182 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.2 (183 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.2 (186 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.9 (53 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (51 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (43 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (43 reviews) | Not enough data | 

#### Communication Channels

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Customer Portal** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (196 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (168 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.5 (166 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (155 reviews) | Not enough data | 

#### Platform

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Mobile User Support** | 8.0 (83 reviews) | Not enough data | 
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (124 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (129 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (159 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (14 reviews) | 
| **Control** | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Live chat** | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | Not enough data | 9.0 (13 reviews) | 
| **Branding** | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.9/10 | 226 |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Personalization** | 9.0 (187 reviews) | 6.9 (19 reviews) | 
| **Omnichannel** | 9.1 (180 reviews) | 8.2 (19 reviews) | 
| **Contextual Engagement** | 9.1 (166 reviews) | 8.2 (16 reviews) | 
| **Proactive Engagement** | 8.9 (87 reviews) | 8.5 (19 reviews) | 

#### Support Automation

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Intelligent Routing** | 9.0 (162 reviews) | 8.0 (18 reviews) | 
| **Seamless Escalation** | 9.0 (177 reviews) | 8.1 (19 reviews) | 
| **Transcripts** | 9.3 (157 reviews) | 8.7 (20 reviews) | 
| **Self-Serve Support** | 8.6 (89 reviews) | 8.0 (20 reviews) | 

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.3 (54 reviews) | 8.3 (10 reviews) | 
| **AI Text Summarization** | 8.4 (54 reviews) | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 254 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | 7.3 (43 reviews) | 7.6 (9 reviews) | 
| **AI Text Summarization** | 7.5 (43 reviews) | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | 6.9 (42 reviews) | 7.8 (9 reviews) | 

#### Communication

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Pop-up Chat** | 8.9 (156 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | 8.9 (175 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | 9.0 (145 reviews) ✓ Verified | 7.2 (19 reviews) | 
| **In-App Messaging** | 8.8 (134 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | 8.1 (84 reviews) | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.1 (153 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (90 reviews) | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (152 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (157 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 9.0 (174 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.5/10 | 108 |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Summarization** | 8.3 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Knowledge Base** | 8.8 (90 reviews) | 8.3 (16 reviews) | 
| **Searchable Articles** | 8.7 (86 reviews) | 8.0 (9 reviews) | 
| **Community Forums** | 8.6 (67 reviews) | 7.5 (8 reviews) | 
| **Mobile Optimization** | 8.3 (50 reviews) | 8.2 (11 reviews) | 
| **Personalization** | 8.6 (54 reviews) | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Branding** | 9.0 (58 reviews) | 7.9 (12 reviews) | 
| **Automation** | 8.9 (59 reviews) | 8.2 (12 reviews) | 
| **Artificial Intelligence** | 8.5 (53 reviews) | 8.3 (12 reviews) | 
| **Integrations** | 9.0 (57 reviews) | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 9.0/10 | 53 |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 8.0 (5 reviews) | 
| **AI Text Summarization** | 8.3 (24 reviews) | 7.7 (5 reviews) | 

#### Process

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Mentions** | 8.8 (40 reviews) | 7.7 (5 reviews) | 
| **Tickets** | 9.2 (45 reviews) | 7.6 (7 reviews) | 
| **Macros** | 9.5 (47 reviews) | 7.5 (6 reviews) | 

#### Channels

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Email** | 9.6 (46 reviews) | 7.4 (7 reviews) | 
| **Social** | 9.1 (43 reviews) | 8.1 (8 reviews) | 
| **Live Chat** | 9.3 (43 reviews) | 8.1 (6 reviews) | 
| **Phone** | 9.1 (42 reviews) | 7.8 (6 reviews) | 
| **Text** | 9.3 (42 reviews) | 8.1 (6 reviews) | 

#### Insight

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Surveys** | 9.1 (43 reviews) | 8.1 (6 reviews) | 
| **Reporting** | 8.7 (46 reviews) | 7.6 (7 reviews) | 
| **Visitor Activity** | 8.4 (40 reviews) | 7.9 (7 reviews) | 
| **Help Desk** | 8.7 (43 reviews) | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.3/10 | 38 |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.1 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (36 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 10 |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (8 reviews) | 9.2 (6 reviews) | 
| **Contextual Response Generation** | 8.1 (8 reviews) | 9.2 (6 reviews) | 
| **Sentiment Analysis** | 7.7 (8 reviews) | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | 8.3 (8 reviews) | 9.2 (6 reviews) | 
| **Multilingual Support** | 7.9 (7 reviews) | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Proactive Customer Outreach** | 8.1 (7 reviews) | 9.4 (6 reviews) | 
| **Feedback Collection** | 8.1 (7 reviews) | 9.2 (6 reviews) | 
| **Escalation Handling** | 8.3 (8 reviews) | 9.2 (6 reviews) | 
| **Workflow Optimization** | 8.7 (9 reviews) | 8.8 (8 reviews) | 

#### Automation

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Customer Interaction Automation** | 8.8 (8 reviews) | 9.3 (10 reviews) | 
| **Feedback Collection** | 8.5 (8 reviews) | 9.2 (6 reviews) | 
| **Document Processing** | 8.8 (7 reviews) | 9.2 (6 reviews) | 

#### Autonomy

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Independent Decision Making** | 8.8 (7 reviews) | 9.2 (6 reviews) | 
| **Adaptive Responses** | 9.2 (8 reviews) | 9.4 (6 reviews) | 
| **Task Execution** | 8.6 (7 reviews) | 9.4 (6 reviews) | 
| **Problem Solving** | 8.3 (8 reviews) | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kustomer | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Kustomer (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LivePerson (10):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Kustomer | LivePerson | 
|---|---|---|
| **Small-Business** | 21.2% | 20.0% | 
| **Mid-Market** | 66.1% | 43.3% | 
| **Enterprise** | 12.7% | 36.7% | 

### By Industry

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)

---
## Top Discussions

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kustomer-vs-liveperson)