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Compare Kustomer and LivePerson 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
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Kustomer
Star Rating
(513)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansLivePerson
Star Rating
(211)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansKustomer vs LivePerson
When assessing the two solutions, reviewers found Kustomer easier to use and set up. Reviewers also felt that Kustomer was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Kustomer meets the needs of their business better than LivePerson.
- When comparing quality of ongoing product support, reviewers felt that Kustomer is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kustomer over LivePerson.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Kustomer
No trial information availableLivePerson
No trial information availableRatings
Meets Requirements
8.9
388
8.5
170
Ease of Use
8.8
403
8.4
173
Ease of Setup
8.7
213
8.0
99
Ease of Admin
8.1
152
8.1
79
Quality of Support
9.0
370
8.3
169
Has the product been a good partner in doing business?
8.8
148
8.0
81
Product Direction (% positive)
8.8
378
5.7
167
Features by Category
Ticket and Case Management
9.2
184
|
Verified
Not enough data
9.1
188
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
163
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
9.2
182
|
Verified
Not enough data
9.1
183
|
Verified
Not enough data
Generative AI
7.9
49
Not enough data
8.4
49
Not enough data
Agentic AI - Help Desk
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
Communication Channels
8.9
165
|
Verified
Not enough data
9.3
190
|
Verified
Not enough data
9.1
165
|
Verified
Not enough data
8.5
163
|
Verified
Not enough data
8.7
152
Not enough data
Platform
8.0
82
Not enough data
8.7
169
|
Verified
7.7
32
|
Verified
9.2
124
|
Verified
Not enough data
8.9
120
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.5
156
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Automation - AI Agents
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
6
Not enough data
8.9
6
Responses
Not enough data
8.7
15
Not enough data
8.7
15
Not enough data
8.8
18
Not enough data
8.7
14
Not enough data
8.8
11
Platform
Not enough data
9.3
16
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.1
16
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Conversational Platform
9.0
185
6.9
19
9.1
180
8.2
19
9.1
166
8.2
16
8.9
86
8.5
19
Support Automation
9.0
162
8.0
18
9.0
177
8.1
19
9.3
156
8.7
20
8.6
89
8.0
20
Generative AI
8.3
54
8.3
10
8.4
54
8.7
10
Customer Support
Not enough data
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Automation
Not enough data
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
43
7.8
10
7.5
43
8.2
10
6.9
42
8.0
10
Communication
8.9
156
|
Verified
9.0
37
|
Verified
8.9
174
|
Verified
8.8
35
|
Verified
9.0
144
|
Verified
7.3
20
8.8
134
|
Verified
8.6
29
|
Verified
8.1
84
8.5
16
|
Verified
Internal Use
8.7
169
|
Verified
7.7
32
|
Verified
9.1
153
|
Verified
8.0
27
|
Verified
8.2
90
8.5
23
|
Verified
8.8
152
|
Verified
7.7
28
|
Verified
9.0
157
|
Verified
8.9
24
|
Verified
9.0
174
|
Verified
7.6
30
|
Verified
Generative AI
8.4
34
8.3
5
Self-Service Experience
8.9
90
8.4
17
8.7
87
8.2
10
8.6
68
7.8
9
8.3
51
8.3
12
8.7
55
7.9
13
Self-Service Platform
9.0
59
8.1
13
8.9
59
8.3
13
8.5
53
8.5
13
9.0
57
8.5
10
Agentic AI - Customer Self-Service
7.9
21
7.7
5
8.4
21
8.3
5
8.5
21
7.7
5
8.3
21
8.0
5
8.4
21
8.3
5
8.5
21
8.3
5
8.4
20
8.3
5
Generative AI
8.2
23
8.3(won by 0.1)
6
8.3(won by 0.2)
23
8.1
6
Process
8.8(won by 0.7)
40
8.1
6
9.2(won by 1.3)
44
7.9
8
9.4(won by 1.5)
45
7.9
7
Channels
9.6(won by 1.9)
45
7.7
8
9.0(won by 0.7)
42
8.3
9
9.2(won by 0.9)
42
8.3
7
9.1(won by 1.0)
41
8.1
7
9.3(won by 1.0)
41
8.3
7
Insight
9.1(won by 0.8)
42
8.3
7
8.7(won by 0.8)
45
7.9
8
8.4(won by 0.3)
40
8.1
8
8.7(won by 0.4)
43
8.3
8
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
7
9.3
7
7.9
7
9.3
7
7.4
7
9.4
8
8.1
7
9.3
7
7.9
7
9.3
7
Customer Interaction Automation - AI Customer Support Agents
8.1
7
9.5
7
8.1
7
9.4
8
8.1
7
9.4
8
8.3
7
9.0
10
Automation
8.8
7
9.5
13
8.6
7
9.4
8
8.8
7
9.3
7
Autonomy
8.8
7
9.3
7
9.0
7
9.5
7
8.6
7
9.5
7
8.1
7
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and LivePerson are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Kustomer is categorized as AI Agent Builders and Help Desk
LivePerson is categorized as Conversational Commerce Platforms, AI IT Agents, AI SDRs, Customer Service Automation, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.5%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.1%
Internet
14.6%
Retail
14.1%
Telecommunications
7.6%
Information Technology and Services
6.5%
Financial Services
4.3%
Other
53.0%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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