# Kustomer, LivePerson vs Freshdesk Comparison

| | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 555 | 207 | 3,748 | 
| **Largest Market Segment** | Mid-Market (66.1% of reviews) | Mid-Market (43.3% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (409 reviews) | 8.5 (167 reviews) | 8.6 (3280 reviews) | 
  | **Ease of Use** | 8.8 (424 reviews) | 8.4 (169 reviews) | 8.9 (3304 reviews) | 
  | **Ease of Setup** | 8.7 (234 reviews) | 8.0 (95 reviews) | 8.6 (2360 reviews) | 
  | **Ease of Admin** | 8.2 (154 reviews) | 8.1 (79 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.0 (390 reviews) | 8.3 (165 reviews) | 8.7 (3179 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 8.0 (81 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 8.8 (395 reviews) | 5.6 (163 reviews) | 8.8 (3249 reviews) | 

---
## Pricing

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.7/10 | 295 |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | 8.2/10 | 2591 |

#### Ticket and Case Management

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 9.2 (185 reviews) ✓ Verified | Not enough data | 8.9 (2252 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (193 reviews) ✓ Verified | Not enough data | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | 8.9 (197 reviews) ✓ Verified | Not enough data | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (188 reviews) ✓ Verified | Not enough data | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (165 reviews) ✓ Verified | Not enough data | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.9 (182 reviews) ✓ Verified | Not enough data | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (183 reviews) ✓ Verified | Not enough data | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.2 (186 reviews) ✓ Verified | Not enough data | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (53 reviews) | Not enough data | 7.3 (331 reviews) | 
| **AI Text Summarization** | 8.4 (51 reviews) | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (43 reviews) | Not enough data | 7.2 (58 reviews) | 
| **Natural Language Interaction** | 7.9 (43 reviews) | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | 8.1 (43 reviews) | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | 8.9 (166 reviews) ✓ Verified | Not enough data | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (196 reviews) ✓ Verified | Not enough data | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.1 (168 reviews) ✓ Verified | Not enough data | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 8.5 (166 reviews) ✓ Verified | Not enough data | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 8.7 (155 reviews) | Not enough data | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 8.0 (83 reviews) | Not enough data | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (124 reviews) ✓ Verified | Not enough data | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | 9.0 (129 reviews) ✓ Verified | Not enough data | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 8.4 (164 reviews) ✓ Verified | Not enough data | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (159 reviews) ✓ Verified | Not enough data | 8.3 (1967 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Messenger

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Call Analytics

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (14 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (55 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Customization** | Not enough data | 8.6 (14 reviews) | Not enough data | 
| **Control** | Not enough data | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | Not enough data | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.0 (13 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | Not enough data | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | Not enough data | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.9/10 | 226 |
| **LivePerson** | 8.2/10 | 26 |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Personalization** | 9.0 (187 reviews) | 6.9 (19 reviews) | 8.3 (432 reviews) | 
| **Omnichannel** | 9.1 (180 reviews) | 8.2 (19 reviews) | 8.3 (378 reviews) | 
| **Contextual Engagement** | 9.1 (166 reviews) | 8.2 (16 reviews) | 8.3 (371 reviews) | 
| **Proactive Engagement** | 8.9 (87 reviews) | 8.5 (19 reviews) | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | 9.0 (162 reviews) | 8.0 (18 reviews) | 8.4 (388 reviews) | 
| **Seamless Escalation** | 9.0 (177 reviews) | 8.1 (19 reviews) | 8.4 (408 reviews) | 
| **Transcripts** | 9.3 (157 reviews) | 8.7 (20 reviews) | 8.3 (373 reviews) | 
| **Self-Serve Support** | 8.6 (89 reviews) | 8.0 (20 reviews) | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (54 reviews) | 8.3 (10 reviews) | 7.4 (207 reviews) | 
| **AI Text Summarization** | 8.4 (54 reviews) | 8.7 (10 reviews) | 7.4 (203 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | Not enough data | 
| **Language** | Not enough data | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **Freshdesk** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 254 |
| **LivePerson** | 8.1/10 | 45 |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.3 (43 reviews) | 7.6 (9 reviews) | 7.8 (116 reviews) | 
| **AI Text Summarization** | 7.5 (43 reviews) | 8.0 (9 reviews) | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | 6.9 (42 reviews) | 7.8 (9 reviews) | 7.6 (113 reviews) | 

#### Communication

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | 8.9 (156 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.9 (175 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 9.0 (145 reviews) ✓ Verified | 7.2 (19 reviews) | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 8.8 (134 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 8.5 (199 reviews) | 
| **Co-Browsing** | 8.1 (84 reviews) | 8.4 (15 reviews) ✓ Verified | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.1 (153 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 8.6 (203 reviews) | 
| **Lead Development** | 8.2 (90 reviews) | 8.4 (22 reviews) ✓ Verified | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.8 (152 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (157 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 9.0 (174 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.5/10 | 108 |
| **LivePerson** | 8.1/10 | 21 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (33 reviews) | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (90 reviews) | 8.3 (16 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.7 (86 reviews) | 8.0 (9 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | 8.6 (67 reviews) | 7.5 (8 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.3 (50 reviews) | 8.2 (11 reviews) | 8.2 (238 reviews) | 
| **Personalization** | 8.6 (54 reviews) | 7.8 (12 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Branding** | 9.0 (58 reviews) | 7.9 (12 reviews) | 8.5 (253 reviews) | 
| **Automation** | 8.9 (59 reviews) | 8.2 (12 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.5 (53 reviews) | 8.3 (12 reviews) | 8.0 (220 reviews) | 
| **Integrations** | 9.0 (57 reviews) | 8.3 (9 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | 8.3 (20 reviews) | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | 8.4 (20 reviews) | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | 8.3 (20 reviews) | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 9.0/10 | 53 |
| **LivePerson** | 7.8/10 | 13 |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 8.0 (5 reviews) | 8.2 (79 reviews) | 
| **AI Text Summarization** | 8.3 (24 reviews) | 7.7 (5 reviews) | 8.0 (79 reviews) | 

#### Process

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Mentions** | 8.8 (40 reviews) | 7.7 (5 reviews) | 8.6 (163 reviews) | 
| **Tickets** | 9.2 (45 reviews) | 7.6 (7 reviews) | 9.3 (485 reviews) | 
| **Macros** | 9.5 (47 reviews) | 7.5 (6 reviews) | 8.6 (372 reviews) | 

#### Channels

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Email** | 9.6 (46 reviews) | 7.4 (7 reviews) | 9.2 (480 reviews) | 
| **Social** | 9.1 (43 reviews) | 8.1 (8 reviews) | 8.7 (416 reviews) | 
| **Live Chat** | 9.3 (43 reviews) | 8.1 (6 reviews) | 8.8 (377 reviews) | 
| **Phone** | 9.1 (42 reviews) | 7.8 (6 reviews) | 8.5 (341 reviews) | 
| **Text** | 9.3 (42 reviews) | 8.1 (6 reviews) | 8.3 (59 reviews) | 

#### Insight

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Surveys** | 9.1 (43 reviews) | 8.1 (6 reviews) | 8.6 (383 reviews) | 
| **Reporting** | 8.7 (46 reviews) | 7.6 (7 reviews) | 8.7 (170 reviews) | 
| **Visitor Activity** | 8.4 (40 reviews) | 7.9 (7 reviews) | 8.6 (374 reviews) | 
| **Help Desk** | 8.7 (43 reviews) | 8.1 (7 reviews) | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.3/10 | 38 |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.1 (36 reviews) | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | 8.3 (36 reviews) | Not enough data | 7.7 (85 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Automation

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 10 |
| **LivePerson** | 9.2/10 | 23 |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.1 (8 reviews) | 9.2 (6 reviews) | 8.9 (9 reviews) | 
| **Contextual Response Generation** | 8.1 (8 reviews) | 9.2 (6 reviews) | 8.5 (9 reviews) | 
| **Sentiment Analysis** | 7.7 (8 reviews) | 9.2 (6 reviews) | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | 8.3 (8 reviews) | 9.2 (6 reviews) | 8.5 (9 reviews) | 
| **Multilingual Support** | 7.9 (7 reviews) | 9.2 (6 reviews) | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | 8.1 (7 reviews) | 9.4 (6 reviews) | 8.0 (9 reviews) | 
| **Feedback Collection** | 8.1 (7 reviews) | 9.2 (6 reviews) | 8.7 (10 reviews) | 
| **Escalation Handling** | 8.3 (8 reviews) | 9.2 (6 reviews) | 8.7 (10 reviews) | 
| **Workflow Optimization** | 8.7 (9 reviews) | 8.8 (8 reviews) | 8.5 (10 reviews) | 

#### Automation

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.8 (8 reviews) | 9.3 (10 reviews) | 9.3 (9 reviews) | 
| **Feedback Collection** | 8.5 (8 reviews) | 9.2 (6 reviews) | 8.7 (9 reviews) | 
| **Document Processing** | 8.8 (7 reviews) | 9.2 (6 reviews) | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | 8.8 (7 reviews) | 9.2 (6 reviews) | 6.9 (9 reviews) | 
| **Adaptive Responses** | 9.2 (8 reviews) | 9.4 (6 reviews) | 8.3 (9 reviews) | 
| **Task Execution** | 8.6 (7 reviews) | 9.4 (6 reviews) | 8.3 (9 reviews) | 
| **Problem Solving** | 8.3 (8 reviews) | 9.4 (6 reviews) | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Kustomer (2):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LivePerson (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Freshdesk (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Kustomer | LivePerson | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 21.2% | 20.0% | 48.6% | 
| **Mid-Market** | 66.1% | 43.3% | 39.7% | 
| **Enterprise** | 12.7% | 36.7% | 11.7% | 

### By Industry

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kustomer-vs-liveperson-vs-freshdesk)