Compare Keeping and Zoho Desk 
At a Glance
Market Segments
Small-Business (80.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$14.00 1 User Per Month
$0.00
Keeping
Star Rating
(68)4.5 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansZoho Desk
Star Rating
(7,438)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in its automation tools, with users highlighting the ease of managing automated replies and notifications. This feature significantly enhances workflow efficiency, making it a preferred choice for businesses looking to streamline their support processes.
- Users say that Keeping offers a user-friendly experience, particularly in terms of information organization. Many appreciate the ability to consolidate emails and tickets into one mailbox, which simplifies communication and enhances team collaboration.
- Reviewers mention that Zoho Desk's setup process is notably quick and intuitive, with one user describing their trial as "smooth and impressive." This ease of implementation is a strong advantage for teams that need to get up and running without extensive training.
- According to verified reviews, Keeping shines in its ease of navigation, making it accessible for new users. Reviewers have noted that the platform is easy to learn, which can be a significant benefit for small businesses with limited resources for training.
- G2 reviewers highlight that while Zoho Desk has a robust feature set, some users feel it can be complex to configure for specific workflows. This feedback suggests that businesses with unique needs may face challenges in fully leveraging the platform's capabilities.
- Users report that Keeping's overall simplicity is a double-edged sword; while it is easy to use, some features may lack the depth and customization options that more advanced users might desire. This could limit its appeal for businesses looking for a more tailored support solution.
Pricing
Entry-Level Pricing
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Keeping
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
48
8.7
5,958
Ease of Use
8.9
50
8.5
6,038
Ease of Setup
8.7
35
8.1
5,311
Ease of Admin
9.4
31
8.3
4,924
Quality of Support
9.1
42
8.3
5,354
Has the product been a good partner in doing business?
9.6
29
8.4
4,452
Product Direction (% positive)
9.0
45
8.9
5,708
Features by Category
Ticket and Case Management
8.8
24
8.6
3435
|
Verified
8.6
22
8.5
3354
|
Verified
8.4
27
8.3
3163
|
Verified
7.9
26
8.3
2951
|
Verified
7.8
20
8.2
2679
|
Verified
7.8
21
8.4
2916
|
Verified
8.7
25
8.5
2931
|
Verified
8.3
21
8.3
2525
|
Verified
Generative AI
7.6
12
7.4
967
7.4
12
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
7.6
19
8.3
2876
|
Verified
8.7
25
8.6
3116
|
Verified
8.2
17
8.2
2419
|
Verified
7.0
17
8.0
2162
|
Verified
7.1
16
7.8
1922
|
Verified
Platform
6.8
17
8.1
2306
|
Verified
7.1
21
8.2
2750
|
Verified
8.3
23
8.4
2853
|
Verified
8.3
21
8.2
2312
|
Verified
8.0
22
8.2
2832
|
Verified
7.9
21
8.4
2978
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
7.1
21
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Keeping and Zoho Desk are categorized as Help Desk
Unique Categories
Keeping is categorized as Shared Inbox
Reviews
Reviewers' Company Size
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
7.5%
Retail
7.5%
Consumer Services
6.0%
Non-Profit Organization Management
6.0%
Marketing and Advertising
6.0%
Other
67.2%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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