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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$14.00 1 User Per Month
$0.00
Keeping
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansZoho Desk
Star Rating
(7,127)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in its ticket creation user experience, scoring 8.7, while Keeping received a slightly higher score of 8.9. Reviewers mention that the intuitive interface of Keeping makes it easier for agents to create tickets quickly.
- Reviewers mention that Zoho Desk's response automation feature scores 8.4, which is higher than Keeping's score of 7.6. Users say that Zoho Desk's automation capabilities help streamline repetitive tasks, enhancing overall efficiency.
- G2 users highlight that Keeping shines in ease of setup with a score of 9.1 compared to Zoho Desk's 8.2. Users report that the straightforward onboarding process of Keeping allows teams to get started without extensive training.
- Users on G2 mention that Zoho Desk's quality of support scores 8.3, while Keeping outperforms with a score of 8.9. Reviewers say that Keeping's support team is responsive and helpful, making it a reliable choice for businesses needing assistance.
- Reviewers mention that Zoho Desk's knowledge base feature scores 8.7, which is higher than Keeping's score of 8.0. Users report that the comprehensive resources available in Zoho Desk help customers find solutions independently, reducing the need for direct support.
- Users say that Zoho Desk's multi-channel coverage scores 8.3, while Keeping's email support is rated at 8.7. Reviewers mention that Keeping's strong email integration allows for seamless communication, making it a preferred choice for businesses focused on email support.
Pricing
Entry-Level Pricing
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Keeping
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
45
8.7
5,664
Ease of Use
8.9
47
8.5
5,742
Ease of Setup
8.7
32
8.1
5,017
Ease of Admin
9.4
29
8.3
4,724
Quality of Support
9.1
39
8.3
5,094
Has the product been a good partner in doing business?
9.6
28
8.4
4,265
Product Direction (% positive)
8.9
42
8.9
5,429
Features by Category
Ticket and Case Management
8.7
23
8.6
3318
|
Verified
8.6
22
8.5
3289
|
Verified
8.4
26
8.3
3064
|
Verified
7.9
26
8.3
2912
|
Verified
7.8
20
8.2
2628
|
Verified
7.8
21
8.4
2907
|
Verified
8.6
24
8.5
2912
|
Verified
8.3
21
8.3
2500
|
Verified
Generative AI
7.6
12
7.4
960
7.4
12
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
7.6
19
8.3
2853
|
Verified
8.8
23
8.6
3071
|
Verified
8.2
17
8.2
2383
|
Verified
7.0
17
8.0
2144
|
Verified
7.1
16
7.8
1906
|
Verified
Platform
6.8
17
8.1
2277
|
Verified
7.1
21
8.2
2725
|
Verified
8.3
23
8.4
2825
|
Verified
8.3
21
8.1
2241
|
Verified
7.9
21
8.2
2785
|
Verified
7.9
21
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.1
21
8.2
2725
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Keeping and Zoho Desk are categorized as Help Desk
Unique Categories
Keeping is categorized as Shared Inbox
Reviews
Reviewers' Company Size
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.8%
Higher Education
7.8%
Non-Profit Organization Management
6.3%
Marketing and Advertising
6.3%
Consumer Services
6.3%
Other
65.6%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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