# Keeping vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in user experience, with many praising its **drag-and-drop interface** that significantly enhances productivity. Users appreciate the software's speed and ease of use, noting that it helps organize their company's systems effectively.
- **Users say** that Keeping offers a seamless integration with Gmail, making it very **user-friendly** for those who prefer to manage their support tickets directly from their inbox. This feature is particularly highlighted by users who value having everything in one place.
- **Reviewers mention** that Zoho Desk provides a variety of options for managing tickets, such as linking and holding tickets, which helps streamline workflows. This flexibility is a significant advantage for teams handling multiple threads and complex inquiries.
- **According to verified reviews** , Keeping's support team receives high marks for responsiveness, with users noting that they receive quick assistance whenever needed. This level of support can be a crucial factor for small businesses that rely on timely help.
- **G2 reviewers highlight** that while Zoho Desk has a broader range of features, including advanced reporting and automation capabilities, some users feel that it may require a steeper learning curve compared to Keeping, which is noted for its straightforward navigation.
- **Users report** that Zoho Desk's overall performance is significantly higher, reflected in its G2 Score, which indicates a strong level of satisfaction among a larger user base. In contrast, Keeping, while appreciated for its simplicity, has a much smaller review pool, which may limit the insights into its long-term reliability.



| | Keeping | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 69 | 7,585 | 
| **Largest Market Segment** | Small-Business (79.4% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | $14.00 1 User Per Month | $0.00 | 

---
## Top Pros & Cons

### Keeping

Pros:
- Communication (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complex Administration (1 reviews)
- Difficult Learning (1 reviews)

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

---
## Ratings Comparison
| Rating | Keeping | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (49 reviews) | 8.7 (6087 reviews) | 
  | **Ease of Use** | 8.9 (51 reviews) | 8.5 (6168 reviews) | 
  | **Ease of Setup** | 8.8 (36 reviews) | 8.1 (5440 reviews) | 
  | **Ease of Admin** | 9.4 (31 reviews) | 8.3 (4931 reviews) | 
  | **Quality of Support** | 9.1 (43 reviews) | 8.3 (5474 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (29 reviews) | 8.4 (4459 reviews) | 
  | **Product Direction (% positive)** | 9.0 (46 reviews) | 8.9 (5813 reviews) | 

---
## Pricing

### Keeping

#### Entry-Level Pricing

Plan: Essential

Price: $14.00 1 User Per Month

Description: Includes 2 shared mailboxes and 2 workflows.

Key Features:
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates

[Browse all 2 editions](https://www.g2.com/products/keeping/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | 7.9/10 | 33 |
| **Zoho Desk** | 8.1/10 | 4321 |

#### Ticket and Case Management

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (24 reviews) | 8.7 (3479 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.4 (23 reviews) | 8.5 (3377 reviews) ✓ Verified | 
| **Workflow** | 8.4 (27 reviews) | 8.4 (3204 reviews) ✓ Verified | 
| **Response Automation** | 7.9 (26 reviews) | 8.3 (2964 reviews) ✓ Verified | 
| **SLA Management** | 7.8 (20 reviews) | 8.2 (2690 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.8 (21 reviews) | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (26 reviews) | 8.5 (2945 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (21 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.6 (12 reviews) | 7.4 (970 reviews) | 
| **AI Text Summarization** | 7.4 (12 reviews) | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (357 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (361 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (358 reviews) | 

#### Communication Channels

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 7.6 (19 reviews) | 8.3 (2879 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (26 reviews) | 8.6 (3128 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.2 (17 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 7.0 (17 reviews) | 8.0 (2163 reviews) ✓ Verified | 
| **Voice** | 7.1 (16 reviews) | 7.8 (1928 reviews) ✓ Verified | 

#### Platform

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 6.8 (17 reviews) | 8.1 (2306 reviews) ✓ Verified | 
| **Customization ** | 7.1 (21 reviews) | 8.2 (2758 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (23 reviews) | 8.4 (2859 reviews) ✓ Verified | 
| **Integration** | 8.4 (22 reviews) | 8.2 (2359 reviews) ✓ Verified | 
| **Reporting** | 8.0 (22 reviews) | 8.3 (2849 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (21 reviews) | 8.4 (2987 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 376 |

#### Administration

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (345 reviews) | 

#### Knowledge Management

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 611 |

#### Channels

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (553 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (549 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | 8.5/10 | 29 |
| **Zoho Desk** | N/A | N/A |

#### Productivity Tools

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Notes** | 8.5 (25 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (23 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.0 (25 reviews) | Not enough data | 
| **Workflows** | 8.3 (24 reviews) | Not enough data | 
| **Templates** | 8.1 (24 reviews) | Not enough data | 
| **Integrations** | 8.1 (23 reviews) | Not enough data | 
| **Tagging System** | 9.1 (24 reviews) | Not enough data | 

#### Analytics

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Trends** | 8.0 (23 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (23 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (24 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3381 |

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Customization ** | 7.1 (21 reviews) | 8.2 (2758 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 8.0/10 | 1873 |

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1513 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (1470 reviews) | 
| **Community Forums** | Not enough data | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (83 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 755 |

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (120 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Keeping | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Keeping (1):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Zoho Desk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Keeping | Zoho Desk | 
|---|---|---|
| **Small-Business** | 79.4% | 72.8% | 
| **Mid-Market** | 20.6% | 23.7% | 
| **Enterprise** | 0% | 3.6% | 

### By Industry

#### Keeping

- **Higher Education:** 7.4%
- **Retail:** 7.4%
- **Consumer Services:** 5.9%
- **Computer Software:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Health, Wellness and Fitness:** 4.4%
- **Electrical/Electronic Manufacturing:** 4.4%
- **Construction:** 4.4%
- **Information Technology and Services:** 2.9%
- **Other:** 45.6%

#### Zoho Desk

- **Information Technology and Services:** 17.8%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.8%

---
## Alternatives

### Alternatives to Keeping

- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2462 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (820 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6894 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2462 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6894 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

---
## Top Discussions

### Keeping

- Title: [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) — 2 comments, 1 upvote
  > **Top comment:** "Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject.  This is the default for all new accounts, and we're happy to..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/keeping-vs-zoho-desk)