Compare InStream Group and Zoho CRM 
Featured Products
At a Glance
Market Segments
Small-Business (43.0% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
$0 per user
Free
InStream Group
Star Rating
(122)4.2 out of 5
Market Segments
Small-Business (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per user
Browse all 5 pricing plansZoho CRM
Star Rating
(2,891)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features that cater to sales, support, and customer data management all in one platform. Users appreciate its scalability and affordability, making it a strong choice for small businesses looking for a cost-effective solution.
- Users say that InStream Group stands out for its simplicity and ease of use, particularly in facilitating live streams and video content sharing. Reviewers highlight the platform's quick loading times and user-friendly interface, which enhances team collaboration and reduces the need for lengthy meetings.
- According to verified reviews, Zoho CRM's implementation process is praised for its intuitive onboarding, allowing users to navigate the platform with ease. This has been a significant factor for many businesses transitioning from other CRM systems.
- Reviewers mention that InStream Group's initial setup is straightforward, which is a plus for teams looking to get started quickly. Users enjoy the high-quality video service and the engaging features that make their experience enjoyable, particularly for live streaming events.
- G2 reviewers highlight that while Zoho CRM has a higher overall satisfaction score, InStream Group receives commendations for its quality of support, with users noting that they feel well-supported throughout their experience.
- Users report that Zoho CRM's integration capabilities with other software are seamless, which enhances its functionality and allows for a more cohesive workflow. This is particularly beneficial for businesses that rely on multiple tools to manage their operations effectively.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
InStream Group
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
107
8.4
2,460
Ease of Use
8.8
108
8.3
2,479
Ease of Setup
8.4
44
8.0
1,250
Ease of Admin
8.5
43
8.0
1,019
Quality of Support
8.9
106
7.6
2,253
Has the product been a good partner in doing business?
8.9
42
8.0
995
Product Direction (% positive)
9.1
105
8.0
2,395
Features by Category
Sales Force Automation
8.8
87
|
Verified
8.5
1647
|
Verified
Feature Not Available
8.3
876
|
Verified
8.3
81
|
Verified
8.2
1566
|
Verified
8.5
82
|
Verified
8.2
1632
|
Verified
8.3
78
|
Verified
7.8
1186
|
Verified
8.3
80
|
Verified
8.4
671
|
Verified
8.3
81
|
Verified
7.9
1217
|
Verified
8.3
79
|
Verified
8.0
1209
|
Verified
8.5
82
|
Verified
8.2
1323
|
Verified
Marketing Automation
8.6
78
|
Verified
8.0
1343
|
Verified
Feature Not Available
7.9
1304
|
Verified
8.5
81
|
Verified
8.4
1538
|
Verified
Feature Not Available
7.9
1126
|
Verified
Customer Support
8.4
80
|
Verified
8.0
1201
|
Verified
8.2
80
|
Verified
7.9
1204
|
Verified
8.4
79
|
Verified
7.9
1236
|
Verified
8.1
78
|
Verified
7.8
1068
|
Verified
8.4
80
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
8.3
81
|
Verified
8.2
1510
|
Verified
8.5
82
|
Verified
8.2
1559
|
Verified
8.4
77
|
Verified
8.1
1055
|
Verified
Mobile & Social
8.3
78
|
Verified
8.1
1082
|
Verified
8.4
79
|
Verified
8.0
1091
|
Verified
8.2
75
|
Verified
8.0
1201
|
Verified
Platform
7.7
33
|
Verified
8.1
865
|
Verified
7.8
33
|
Verified
8.1
838
|
Verified
7.9
34
|
Verified
8.4
857
|
Verified
8.5
33
|
Verified
8.1
647
|
Verified
7.9
29
|
Verified
7.8
547
|
Verified
7.6
30
8.1
718
|
Verified
8.2
31
|
Verified
8.4
845
|
Verified
7.5
30
|
Verified
8.1
661
|
Verified
Integration
7.4
32
|
Verified
8.3
651
|
Verified
7.6
31
|
Verified
8.1
640
|
Verified
7.5
31
|
Verified
8.0
600
|
Verified
Generative AI
Not enough data
8.2
180
Agentic AI - CRM
Not enough data
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InStream Group and Zoho CRM are categorized as CRM
Unique Categories
InStream Group has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
InStream Group
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Retail
9.6%
Telecommunications
7.0%
Hospital & Health Care
5.3%
Marketing and Advertising
5.3%
Other
61.4%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
InStream Group has no discussions with answers
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Official Response from Zoho CRM
Yes Lavanya,
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