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Compare InStream and Zoho CRM 
Featured Products
At a Glance
Market Segments
Small-Business (43.4% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$0 per user
Free
InStream
Star Rating
(121)4.2 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per user
Browse all 5 pricing plansZoho CRM
Star Rating
(2,875)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to InStream. Users appreciate its powerful automation and affordable pricing, making it a popular choice for small and growing businesses.
- According to verified reviews, Zoho CRM has a much larger user base, with over 2,700 reviews compared to InStream's 116. This extensive feedback provides a more reliable insight into user experiences, highlighting Zoho's consistent performance across various features.
- Users say that Zoho CRM's implementation process is straightforward, with many praising its intuitive onboarding wizard. In contrast, while InStream is noted for its simple initial setup, the limited number of reviews makes it harder to gauge long-term usability.
- Reviewers mention that Zoho CRM offers a comprehensive suite of features, including reporting and integration with other Zoho apps, which enhances its functionality. InStream, while appreciated for its high-quality video service and visual appeal, may not provide the same depth in CRM capabilities.
- Users highlight that Zoho CRM's support quality is an area for improvement, with a score of 7.6. InStream, however, receives praise for its excellent support, with users noting its responsiveness and helpfulness, which can be crucial for businesses needing immediate assistance.
- According to recent feedback, both platforms are recognized for their ease of use, but InStream edges out slightly with a higher score. Users appreciate InStream's catchy and visual interface, which is particularly appealing for those with shorter attention spans, while Zoho CRM is lauded for its overall flexibility and functionality.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
InStream
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
106
8.4
2,448
Ease of Use
8.8
107
8.3
2,464
Ease of Setup
8.5
43
8.0
1,235
Ease of Admin
8.6
42
8.0
1,018
Quality of Support
9.0
105
7.6
2,241
Has the product been a good partner in doing business?
9.0
41
8.0
994
Product Direction (% positive)
9.1
104
8.0
2,384
Features by Category
Sales Force Automation
8.8
86
|
Verified
8.5
1639
|
Verified
Feature Not Available
8.3
876
|
Verified
8.3
80
|
Verified
8.2
1559
|
Verified
8.5
82
|
Verified
8.2
1631
|
Verified
8.3
77
|
Verified
7.8
1187
|
Verified
8.3
80
|
Verified
8.4
670
|
Verified
8.3
81
|
Verified
7.9
1218
|
Verified
8.3
79
|
Verified
8.0
1209
|
Verified
8.5
81
|
Verified
8.2
1322
|
Verified
Marketing Automation
8.6
77
|
Verified
8.0
1341
|
Verified
Feature Not Available
7.9
1302
|
Verified
8.5
80
|
Verified
8.4
1534
|
Verified
Feature Not Available
7.9
1126
|
Verified
Customer Support
8.4
80
|
Verified
8.0
1201
|
Verified
8.2
80
|
Verified
7.9
1203
|
Verified
8.4
79
|
Verified
7.9
1236
|
Verified
8.1
78
|
Verified
7.8
1069
|
Verified
8.4
80
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
8.3
80
|
Verified
8.2
1507
|
Verified
8.5
81
|
Verified
8.2
1558
|
Verified
8.4
76
|
Verified
8.1
1055
|
Verified
Mobile & Social
8.3
78
|
Verified
8.1
1081
|
Verified
8.4
79
|
Verified
8.0
1092
|
Verified
8.2
75
|
Verified
8.0
1199
|
Verified
Platform
7.7
32
|
Verified
8.1
862
|
Verified
7.9
32
|
Verified
8.1
832
|
Verified
7.9
33
|
Verified
8.4
858
|
Verified
8.5
32
|
Verified
8.1
648
|
Verified
7.9
28
|
Verified
7.8
548
|
Verified
7.6
29
8.1
719
|
Verified
8.2
30
|
Verified
8.4
841
|
Verified
7.5
30
|
Verified
8.1
662
|
Verified
Integration
7.4
32
|
Verified
8.3
650
|
Verified
7.6
30
|
Verified
8.1
636
|
Verified
7.6
30
|
Verified
8.0
599
|
Verified
Generative AI
Not enough data
8.2
181
Agentic AI - CRM
Not enough data
8.0
66
Not enough data
8.3
64
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
65
Not enough data
8.3
65
Not enough data
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
73
Not enough data
8.8
74
Not enough data
8.8
74
Not enough data
8.9
74
Organization
Not enough data
8.7
75
Not enough data
8.4
74
Not enough data
8.6
74
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
76
Sales Analysis
Not enough data
8.4
70
Not enough data
8.4
74
Generative AI
Not enough data
8.2
28
Not enough data
8.1
28
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
AI and Automation
Not enough data
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.8
56
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
77
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InStream and Zoho CRM are categorized as CRM
Unique Categories
InStream has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
InStream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.5%
Retail
9.7%
Telecommunications
7.1%
Marketing and Advertising
5.3%
Hospital & Health Care
5.3%
Other
61.1%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.1%
Alternatives
Discussions
InStream has no discussions with answers
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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