G2 reviewers report that Instantly excels in user satisfaction, boasting a higher overall rating compared to People.ai. Users appreciate Instantly's intuitive interface and straightforward setup process, making it a go-to choice for small businesses looking for an easy-to-use solution.
Users say that People.ai offers a more user-friendly experience with its attractive user interfaces. Reviewers highlight its ability to simplify activity tracking for customer success managers, making it easier to evaluate customer relationships and adoption stages.
According to verified reviews, Instantly's onboarding process is particularly praised, with users noting that it is superb and allows for quick implementation. This is a significant advantage for teams needing to get up and running without extensive training.
Reviewers mention that while People.ai has strong AI capabilities, it sometimes struggles with configuration challenges. Users have noted that the platform can be complex, which may hinder its effectiveness for some teams compared to Instantly's more straightforward approach.
G2 reviewers highlight the quality of support provided by both platforms, but Instantly edges out with higher ratings. Users appreciate the responsive customer support and helpful AI features that assist in troubleshooting, enhancing the overall user experience.
Users report that People.ai shines in its ability to log activities seamlessly to Salesforce, which is a significant benefit for organizations already using that CRM. However, Instantly's robust features like Unibox and Inbox Placement tests are seen as essential tools for effective email campaigns, making it a strong contender for marketing teams.
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