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At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (88.4% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansUserback
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (88.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar | by Contentsquare excels in its Heat Maps feature, with a rating of 9.3, allowing for detailed visual insights into user behavior. In contrast, Userback's heat mapping capabilities are less emphasized, leading to a perception that it lacks depth in this area.
- Reviewers mention that Userback shines in Feedback Management, particularly with its User Reports & Feedback feature rated at 9.5, which facilitates seamless collection and organization of user feedback. Hotjar, while strong, has a slightly lower rating of 9.1 in this category, indicating that Userback may offer a more robust solution for feedback collection.
- G2 users highlight that Userback's Survey Builder is highly intuitive, scoring 9.3, which makes it easier for users to create customized surveys. In comparison, Hotjar's survey capabilities, while effective, are rated lower at 8.8, suggesting that Userback may provide a more user-friendly experience for survey creation.
- Users on G2 report that Hotjar | by Contentsquare provides superior Session Replay functionality, with a score of 9.3, allowing for detailed analysis of user interactions. Userback, while offering session replay features, does not match this level of detail, which may be a deciding factor for users focused on in-depth behavioral analysis.
- Reviewers mention that Userback's Custom Reports and Dashboards feature is rated at 9.4, providing users with flexible reporting options tailored to their needs. Hotjar's similar feature, while useful, has a lower rating of 8.7, indicating that Userback may offer a more customizable reporting experience.
- Users say that Hotjar | by Contentsquare's Quality of Support is rated at 8.5, which is commendable, but Userback stands out with a higher score of 9.5, suggesting that users may find more responsive and helpful support when using Userback.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Hotjar
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.7
254
9.1
155
Ease of Use
8.9
257
9.3
156
Ease of Setup
8.9
118
9.3
136
Ease of Admin
8.9
109
9.3
129
Quality of Support
8.5
174
9.5
123
Has the product been a good partner in doing business?
8.7
96
9.6
117
Product Direction (% positive)
8.1
250
9.3
144
Features by Category
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User Response Methods
8.8
47
|
Verified
8.4
40
|
Verified
8.9
41
|
Verified
8.9
38
|
Verified
8.8
15
Feature Not Available
8.7
26
9.4
50
|
Verified
8.3
30
|
Verified
9.4
48
|
Verified
Participant Selection
Feature Not Available
8.2
29
Feature Not Available
Feature Not Available
8.6
36
|
Verified
8.7
40
|
Verified
9.2
15
Feature Not Available
Insights
8.8
52
|
Verified
8.6
37
|
Verified
8.6
38
|
Verified
8.4
44
|
Verified
8.5
39
|
Verified
8.2
41
|
Verified
Generative AI
7.7
5
6.3
20
User Behavior
9.0
70
|
Verified
8.5
8
8.9
71
|
Verified
8.8
8
8.5
50
|
Verified
7.9
7
A/B Testing
9.1
36
|
Verified
8.8
7
8.8
36
Feature Not Available
8.8
48
|
Verified
8.6
6
8.8
36
|
Verified
9.7
5
Visitor Information
7.6
45
|
Verified
8.9
9
8.6
40
8.1
6
Agentic AI - Session Replay
8.6
6
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bug Reporting
Not enough data
9.4
89
Not enough data
9.3
86
Not enough data
8.9
78
Bug Monitoring
Not enough data
8.1
69
Not enough data
8.7
78
Not enough data
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Not enough data
Reporting
9.3
151
Not enough data
9.1
144
Not enough data
8.7
125
Not enough data
7.8
105
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Hotjar and Userback are categorized as Session Replay, User Research, and Software Testing
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Heatmap Tools, Survey, Digital Analytics, and E-Commerce Analytics
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Marketing and Advertising
26.8%
Computer Software
18.0%
Information Technology and Services
12.2%
Design
9.3%
Internet
6.3%
Other
27.3%
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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