Compare Hiver and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Free
$0.00
Hiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Hiver. Users appreciate its intuitive drag-and-drop interface and the ability to manage tickets efficiently, which they say saves them hours each week.
- According to verified reviews, Hiver shines in its simplicity and integration with Gmail, making it a user-friendly option for teams that rely heavily on email. Users highlight its clean interface and features like categorizing emails and setting responsibilities, which help streamline shared inbox management.
- Users say that Zoho Desk offers a more comprehensive set of features for ticket management, including multiple options for actioning tickets and the ability to handle multiple threads. This flexibility is noted as a key advantage for teams needing to sort and respond to various inquiries effectively.
- Reviewers mention that while Hiver provides a solid free plan with essential features, Zoho Desk's extensive capabilities, such as advanced reporting and automation, make it a better fit for businesses looking to scale their customer support operations.
- G2 reviewers highlight that Zoho Desk's implementation process is quick and straightforward, with many users praising the intuitive onboarding wizard that helps new users get up to speed without hassle. In contrast, some Hiver users have expressed a desire for more robust onboarding resources.
- According to recent user feedback, both platforms have their strengths in support quality, but Hiver users report a slightly better experience with response times and support interactions. However, Zoho Desk's higher overall satisfaction ratings suggest that it may provide a more reliable long-term solution for customer service needs.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Hiver
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
991
8.7
5,969
Ease of Use
9.1
1,015
8.5
6,049
Ease of Setup
9.0
591
8.1
5,322
Ease of Admin
9.2
452
8.3
4,927
Quality of Support
9.2
919
8.3
5,364
Has the product been a good partner in doing business?
9.2
443
8.4
4,455
Product Direction (% positive)
9.1
984
8.9
5,719
Features by Category
Ticket and Case Management
8.8
212
|
Verified
8.6
3441
|
Verified
8.7
215
|
Verified
8.5
3356
|
Verified
8.6
222
|
Verified
8.3
3163
|
Verified
8.5
205
|
Verified
8.3
2951
|
Verified
8.2
177
|
Verified
8.2
2680
|
Verified
8.3
189
8.4
2916
|
Verified
8.6
208
|
Verified
8.5
2933
|
Verified
8.1
112
8.3
2525
|
Verified
Generative AI
7.2
74
7.4
967
7.3
73
7.4
953
Agentic AI - Help Desk
7.3
29
7.1
357
7.2
29
7.1
360
6.8
28
7.2
358
Communication Channels
8.2
160
8.3
2876
|
Verified
8.9
217
|
Verified
8.6
3118
|
Verified
8.5
190
8.2
2419
|
Verified
7.5
109
8.0
2162
|
Verified
7.5
104
7.8
1923
|
Verified
Platform
7.5
175
|
Verified
8.1
2306
|
Verified
7.8
160
8.2
2750
|
Verified
8.8
214
|
Verified
8.4
2853
|
Verified
8.2
175
|
Verified
8.2
2314
|
Verified
8.2
193
|
Verified
8.2
2832
|
Verified
8.4
207
|
Verified
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
7.9
149
8.2
579
7.6
143
8.0
556
6.7
141
Feature Not Available
Design
7.9
142
7.9
545
7.3
142
7.7
554
8.0
144
8.1
551
8.2
144
8.1
547
7.8
141
8.1
531
Generative AI
7.1
107
7.5
426
7.1
105
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
7.8
160
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
8.6
6
7.7
423
Self-Service Experience
8.6
7
8.5
1514
8.3
7
8.4
1472
8.6
7
8.1
1279
8.3
7
8.1
772
8.3
7
8.2
817
Self-Service Platform
8.6
7
8.3
843
8.6
7
8.3
819
8.8
7
7.8
732
8.8
7
8.2
767
Agentic AI - Customer Self-Service
8.6
6
7.7
79
8.6
6
7.7
80
8.3
6
7.9
79
7.8
6
7.8
84
7.8
6
7.8
82
8.1
6
7.8
80
8.3
6
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
9.0
5
7.7
185
9.0
5
7.7
184
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, and Social Customer Service
Unique Categories
Hiver is categorized as Email Management, Shared Inbox, Conversational Support, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Zoho Desk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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