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Compare Hiver and Zoho Desk 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Free
$0.00
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZoho Desk
Star Rating
(7,187)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Hiver. Users appreciate its intuitive interface, which helps in managing requests efficiently, allowing for quick tracking of tickets and customer responses.
- Users say that Hiver shines in email management, particularly with its shared inbox feature. Reviewers highlight how it enhances team collaboration by allowing easy assignment of emails and tracking of tasks, which simplifies operations and improves customer experience.
- According to verified reviews, Zoho Desk's implementation process is praised for being straightforward and user-friendly. Recent users have noted that the onboarding experience is smooth, making it easy to integrate into existing workflows, especially when transitioning from other platforms.
- Reviewers mention that while Hiver offers a free entry-level price, Zoho Desk provides a comprehensive set of advanced functionalities at competitive pricing. Users have noted that Zoho Desk's features, such as ticket collaboration and automation, are robust and customizable, making it a strong contender for businesses looking for value.
- G2 reviewers highlight that Zoho Desk has a larger volume of recent reviews, indicating a more active user base and up-to-date feedback. This suggests that users are consistently engaging with the platform, which can be a positive indicator of ongoing support and feature development.
- Users appreciate Hiver's focus on enhancing team workflows, particularly through its email collaboration tools. However, some users feel that Zoho Desk's broader feature set, including multi-channel support and advanced reporting capabilities, provides a more comprehensive solution for customer service needs.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Hiver
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
987
8.7
5,724
Ease of Use
9.1
1,011
8.5
5,802
Ease of Setup
9.0
586
8.1
5,078
Ease of Admin
9.2
451
8.3
4,770
Quality of Support
9.2
915
8.3
5,148
Has the product been a good partner in doing business?
9.2
442
8.4
4,306
Product Direction (% positive)
9.1
980
8.9
5,488
Features by Category
Ticket and Case Management
8.8
211
|
Verified
8.6
3352
|
Verified
8.7
214
|
Verified
8.5
3301
|
Verified
8.6
221
|
Verified
8.3
3079
|
Verified
8.5
206
|
Verified
8.3
2918
|
Verified
8.2
177
|
Verified
8.2
2640
|
Verified
8.3
190
8.4
2907
|
Verified
8.6
205
|
Verified
8.5
2915
|
Verified
8.1
111
8.3
2505
|
Verified
Generative AI
7.2
74
7.4
960
7.3
73
7.4
949
Agentic AI - Help Desk
7.3
29
7.1
357
7.2
29
7.1
360
6.8
28
7.2
356
Communication Channels
8.2
160
8.3
2854
|
Verified
8.9
216
|
Verified
8.6
3077
|
Verified
8.5
189
8.2
2387
|
Verified
7.5
109
8.0
2147
|
Verified
7.5
104
7.8
1908
|
Verified
Platform
7.5
176
|
Verified
8.1
2286
|
Verified
7.8
161
8.2
2737
|
Verified
8.8
215
|
Verified
8.4
2833
|
Verified
8.2
176
|
Verified
8.1
2256
|
Verified
8.2
193
|
Verified
8.2
2794
|
Verified
8.4
208
|
Verified
8.4
2952
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
7.9
149
8.2
574
7.6
143
8.0
557
6.7
141
7.3
549
Design
7.9
142
7.9
546
7.3
142
7.7
555
8.0
144
8.1
551
8.2
144
8.1
546
7.8
141
8.1
532
Generative AI
7.1
107
7.5
427
7.1
105
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.8
161
8.2
2737
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
8.6
6
7.7
423
Self-Service Experience
8.6
7
8.5
1509
8.3
7
8.4
1469
8.6
7
8.1
1275
8.3
7
8.1
770
8.3
7
8.2
815
Self-Service Platform
8.6
7
8.3
838
8.6
7
8.3
816
8.8
7
7.8
728
8.8
7
8.2
763
Agentic AI - Customer Self-Service
8.6
6
7.8
80
8.6
6
7.7
81
8.3
6
7.9
80
7.8
6
7.8
85
7.8
6
7.9
83
8.1
6
7.9
81
8.3
6
7.8
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
9.0
5
7.6
184
9.0
5
7.7
183
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, and Social Customer Service
Unique Categories
Hiver is categorized as Email Management, Shared Inbox, Conversational Support, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Zoho Desk is categorized as Contact Center Knowledge Base, Google Workspace for Sales, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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