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Hiver
Hiver
(1,283)
4.6 out of 5
Hiver
By Hiver
LiveChat
LiveChat
(806)
4.4 out of 5
LiveChat
By Text
At a Glance
Hiver
Hiver
Star Rating
(1,283)4.6 out of 5
Market Segments
Small-Business (66.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plans
LiveChat
LiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the backlog of chats, which helps in referencing past interactions, making it easier to manage customer communications effectively.
  • Users say Hiver stands out for its email management capabilities, particularly for teams. Reviewers highlight its Gmail integration, which allows for easy categorization and task assignment, making it a user-friendly solution for managing shared inboxes.
  • According to verified reviews, LiveChat offers a more robust help desk functionality, with users noting that its support features contribute significantly to a better customer experience. The platform's ticket creation and response processes are particularly well-received, enhancing overall efficiency.
  • Reviewers mention that Hiver's free plan provides impressive features, allowing teams to categorize emails and communicate internally without incurring costs. This makes it an attractive option for small businesses looking for effective email management without a financial commitment.
  • G2 reviewers highlight that while LiveChat has a higher overall satisfaction score, Hiver's focus on team collaboration tools is a strong point. Users appreciate the quick alert system and the ability to manage tasks among multiple users, which is essential for maintaining productivity in a team environment.
  • Users report that LiveChat's customer support is highly rated, with many noting the effectiveness of their support team in resolving issues quickly. This level of support can be a deciding factor for businesses that prioritize responsive customer service in their operations.
Pricing
Entry-Level Pricing
Hiver
Free
Free
Browse all 4 pricing plans
LiveChat
Starter
$19.00
100 Visitors Per Month
Browse all 3 pricing plans
Free Trial
Hiver
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.0
993
9.1
704
Ease of Use
9.1
1,017
9.3
703
Ease of Setup
9.0
593
9.0
283
Ease of Admin
9.2
454
9.1
274
Quality of Support
9.2
921
9.1
652
Has the product been a good partner in doing business?
9.2
445
9.1
266
Product Direction (% positive)
9.1
986
8.3
696
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
352
8.8
439
Ticket and Case Management
8.8
212
|
Verified
9.2
248
8.8
216
|
Verified
9.1
245
8.6
223
|
Verified
9.0
239
8.5
205
|
Verified
9.2
253
8.2
177
|
Verified
8.5
156
8.3
189
9.0
231
8.6
209
|
Verified
9.1
230
8.1
112
8.9
142
|
Verified
Generative AI
7.2
74
6.4
6
7.3
73
7.2
6
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
9.2
220
|
Verified
8.9
217
|
Verified
9.3
232
|
Verified
8.5
190
9.4
269
|
Verified
7.5
109
8.9
222
|
Verified
7.5
104
8.5
108
Platform
7.5
175
|
Verified
9.1
82
|
Verified
7.8
160
8.4
281
|
Verified
8.8
214
|
Verified
9.2
88
|
Verified
8.2
175
|
Verified
8.9
73
|
Verified
8.2
193
|
Verified
9.0
213
|
Verified
8.4
207
|
Verified
9.1
217
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
7.6
152
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Shared InboxHide 12 FeaturesShow 12 Features
8.4
621
Not enough data
Productivity Tools
8.9
571
Not enough data
8.7
544
Not enough data
9.2
574
Not enough data
8.7
502
Not enough data
8.7
529
Not enough data
8.2
445
Not enough data
9.1
557
Not enough data
Analytics
8.0
432
Not enough data
8.3
463
Not enough data
8.8
499
Not enough data
Agentic AI - Shared Inbox
7.2
24
Not enough data
7.2
24
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
7.3
5
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Email ManagementHide 15 FeaturesShow 15 Features
7.8
411
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
396
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
6.5
213
8.5
400
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.2
329
|
Verified
Not enough data
8.9
327
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
7.8
160
8.4
281
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
254
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.4
8
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Feature Not Available
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
9.0
5
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Google Workspace Communication ToolsHide 1 FeatureShow 1 Feature
7.2
6
Not enough data
Agentic AI - Google Workspace Communication Tools
7.2
6
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver
Hiver
LiveChat
LiveChat
Unique Categories
Hiver
LiveChat
Reviews
Reviewers' Company Size
Hiver
Hiver
Small-Business(50 or fewer emp.)
66.9%
Mid-Market(51-1000 emp.)
27.2%
Enterprise(> 1000 emp.)
5.9%
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
37.5%
Enterprise(> 1000 emp.)
17.9%
Reviewers' Industry
Hiver
Hiver
Computer Software
6.9%
Information Technology and Services
5.6%
Marketing and Advertising
5.5%
Accounting
4.8%
Financial Services
4.1%
Other
73.1%
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Hiver
Hiver Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Front
Front
Add Front
Freshdesk
Freshdesk
Add Freshdesk
Help Scout
Help Scout
Add Help Scout
LiveChat
LiveChat Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin
Fin
Add Fin
Tidio
Tidio
Add Tidio
LivePerson
LivePerson
Add LivePerson
Discussions
Hiver
Hiver Discussions
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
Ross G.
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
Pratibha A.
PA
Hi Makisha, I am Pratibha from the Product team at Hiver. As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
What is the future development direction for Hiver?
1 Comment
Niraj Ranjan R.
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
See all discussions
LiveChat
LiveChat Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time. Read more
See all discussions
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Hiver
Hiver
LiveChat
LiveChat