Compare Hiver and Kustomer 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
Free
Starting at $89.00 1 User Per Month
Hiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to keep track of email assignments and internal communications. This feature significantly enhances team collaboration and ensures that no customer query goes unanswered.
- Users say Kustomer provides a user-friendly interface that centralizes customer information, making it easy to access data quickly. Reviewers appreciate how this streamlined access improves their daily operations, especially when integrated with other applications like Shopify.
- According to verified reviews, Hiver's ease of setup is a standout feature, with many users praising its intuitive onboarding process. This allows teams to get up and running quickly, which is particularly beneficial for small businesses looking to implement a new system without extensive training.
- Reviewers mention that Kustomer's customer support is highly professional and responsive, which users find invaluable when navigating the platform. This level of support contributes to a smoother user experience, especially for mid-market companies that may require more assistance during implementation.
- G2 reviewers highlight that while Hiver has a strong focus on email management, it may not offer the same breadth of features as Kustomer, particularly in areas like automation and AI capabilities. Users have noted that Kustomer's advanced features help streamline workflows and enhance customer interactions.
- Users report that Hiver's overall satisfaction ratings are slightly higher, reflecting its strong performance in user experience and ease of use. However, Kustomer's broader feature set and integration capabilities make it a compelling choice for businesses looking for a more comprehensive customer service solution.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Hiver
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
9.0
990
8.9
387
Ease of Use
9.1
1,014
8.8
402
Ease of Setup
9.0
590
8.6
212
Ease of Admin
9.2
452
8.1
152
Quality of Support
9.2
918
9.0
369
Has the product been a good partner in doing business?
9.2
443
8.8
148
Product Direction (% positive)
9.1
983
8.8
377
Features by Category
Ticket and Case Management
8.8
211
|
Verified
9.2
184
|
Verified
8.7
215
|
Verified
9.1
188
|
Verified
8.6
222
|
Verified
8.9
192
|
Verified
8.5
205
|
Verified
8.9
184
|
Verified
8.2
177
|
Verified
8.9
163
|
Verified
8.3
189
8.9
182
|
Verified
8.6
208
|
Verified
9.2
182
|
Verified
8.1
112
9.1
183
|
Verified
Generative AI
7.2
74
7.9
49
7.3
73
8.4
49
Agentic AI - Help Desk
7.3
29
7.8
43
7.2
29
7.9
43
6.8
28
8.1
43
Communication Channels
8.2
160
8.9
165
|
Verified
8.9
217
|
Verified
9.3
190
|
Verified
8.5
190
9.1
165
|
Verified
7.5
109
8.5
163
|
Verified
7.5
104
8.7
152
Platform
7.5
175
|
Verified
8.0
82
7.8
160
8.7
169
|
Verified
8.8
214
|
Verified
9.2
124
|
Verified
8.2
175
|
Verified
8.9
120
|
Verified
8.2
193
|
Verified
8.4
157
|
Verified
8.4
207
|
Verified
8.5
156
|
Verified
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
7.3
5
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
Not enough data
8.9
156
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
Not enough data
8.1
84
Internal Use
7.8
160
8.7
169
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
8.2
90
Not enough data
8.8
152
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
9.0
174
|
Verified
Generative AI
8.6
6
8.3
33
Self-Service Experience
8.6
7
8.9
89
8.3
7
8.7
86
8.6
7
8.6
67
8.3
7
8.3
50
8.3
7
8.6
54
Self-Service Platform
8.6
7
9.0
58
8.6
7
8.9
58
8.8
7
8.5
52
8.8
7
9.0
56
Agentic AI - Customer Self-Service
8.6
6
7.8
20
8.6
6
8.3
20
8.3
6
8.4
20
7.8
6
8.3
20
7.8
6
8.3
20
8.1
6
8.4
20
8.3
6
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
9.0
5
8.0
35
9.0
5
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Kustomer are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, Customer Self-Service, Conversational Support, and Social Customer Service
Unique Categories
Hiver is categorized as Email Management, Shared Inbox, Customer Communications Management, Complaint Management, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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