Compare Heap and Syndigo 
Featured Products
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (40.4% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
No pricing available
Heap
Star Rating
(1,098)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSyndigo
Star Rating
(192)4.4 out of 5
Market Segments
Mid-Market (40.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SyndigoHeap vs Syndigo
When assessing the two solutions, reviewers found them equally easy to use. However, Heap is easier to set up , while reviewers preferred administration and ease of doing business with Syndigo overall.
- Reviewers felt that Syndigo meets the needs of their business better than Heap.
- When comparing quality of ongoing product support, reviewers felt that Syndigo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Heap over Syndigo.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Syndigo
No pricing availableFree Trial
Heap
Free Trial is available
Syndigo
No trial information availableRatings
Meets Requirements
8.5
858
8.7
162
Ease of Use
8.1
868
8.1
164
Ease of Setup
8.5
316
8.3
104
Ease of Admin
8.6
317
8.9
86
Quality of Support
8.7
681
9.3
161
Has the product been a good partner in doing business?
8.8
299
9.4
88
Product Direction (% positive)
8.7
797
8.4
161
Features by Category
Metrics
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Not enough data
Reporting
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Not enough data
Other
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
Interface and Performance
Not enough data
7.9
42
|
Verified
Not enough data
7.7
39
|
Verified
Not enough data
8.5
42
|
Verified
Not enough data
8.3
41
|
Verified
Not enough data
7.7
34
Asset Management
Not enough data
8.6
38
|
Verified
Not enough data
7.1
35
|
Verified
Not enough data
7.3
35
|
Verified
Not enough data
6.9
30
|
Verified
Not enough data
7.6
31
Not enough data
5.8
28
Not enough data
6.9
29
Not enough data
7.4
31
Media Types
Not enough data
8.3
38
|
Verified
Not enough data
7.7
33
|
Verified
Not enough data
8.3
42
|
Verified
Administration
Not enough data
8.0
37
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
8.3
36
Not enough data
6.6
30
Not enough data
7.2
31
Agentic AI - Digital Asset Management
Not enough data
5.8
6
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
Not enough data
8.7
359
Not enough data
8.5
327
Not enough data
8.7
352
Not enough data
7.9
105
Not enough data
8.4
223
Not enough data
7.8
92
Not enough data
8.3
255
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
8.3
14
8.4
87
9.0
14
8.6
83
8.3
14
8.2
69
7.2
13
7.8
72
7.4
14
7.3
49
7.1
14
Administration
8.1
69
8.8
14
8.2
50
7.9
13
8.5
65
7.8
13
Generative AI
Not enough data
7.2
12
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
8.6
40
Not enough data
7.3
40
Not enough data
8.3
46
Not enough data
8.6
41
Not enough data
7.5
38
Not enough data
8.2
49
Not enough data
8.4
47
Optimization
Not enough data
8.2
47
Not enough data
8.2
44
Not enough data
8.1
39
Analytics
Not enough data
7.1
37
Not enough data
7.7
39
Not enough data
8.1
42
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.0
17
Not enough data
9.2
16
Not enough data
8.2
13
Not enough data
8.6
13
Functionality
Not enough data
9.0
14
Not enough data
8.0
11
Not enough data
8.5
14
Not enough data
9.2
14
Security
Not enough data
9.4
14
Not enough data
9.1
11
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Data management - Catalog Management
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.2
11
Product catalogs - Catalog Management
Not enough data
8.8
11
Not enough data
7.9
11
Not enough data
7.5
10
Integration - Catalog Management
Not enough data
7.9
11
Not enough data
7.4
11
Analytics and Reporting - Catalog Management
Not enough data
8.0
11
Not enough data
7.9
11
Agentic AI - Catalog Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Syndigo are categorized as E-Commerce Analytics
Unique Categories
Heap is categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Syndigo is categorized as Retail Intelligence, Product Information Management (PIM), Master Data Management (MDM), Digital Asset Management, Catalog Management, and Experience Management
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syndigo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Consumer Goods
21.9%
Retail
13.1%
Food & Beverages
9.8%
Food Production
6.0%
Building Materials
5.5%
Other
43.7%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
What is Syndigo, The Active Content Engine used for?
1 Comment
JP
As the first Active Content Engine, Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating information...Read more
Syndigo has no more discussions with answers
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