Compare Heap and Sentry 
Featured Products
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free
Heap
Star Rating
(1,098)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSentry
Star Rating
(163)4.5 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Heap excels in user analytics, with many praising its visual analytics tools that simplify the process of analyzing user behavior. Users appreciate the ability to log in and effortlessly search for events of interest, making it easy to identify areas for improvement.
- Users say Sentry stands out for its intuitive interface and efficient log data filtering capabilities. Reviewers highlight features like weekly email reporting and easy setup, which save time during debugging and enhance overall productivity.
- According to verified reviews, Heap's implementation process is often described as seamless, with users noting that there is no learning curve involved. This ease of use allows teams to connect product and website data without hassle, fostering a more efficient workflow.
- Reviewers mention that Sentry is particularly effective for monitoring unexpected errors across various projects. The ability to map errors to specific teams based on customizable rules is a feature that many find invaluable for maintaining project oversight.
- G2 reviewers highlight that while Heap has a strong focus on user engagement metrics, Sentry's capabilities in error and bug tracking are equally impressive, with users appreciating its detailed insights into application performance and reliability.
- Users report that both products offer free entry-level pricing, making them accessible for small businesses and mid-market companies alike. However, Heap's larger user base and higher overall satisfaction ratings suggest it may be a more reliable choice for those seeking comprehensive analytics solutions.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Sentry
Developer
Free
For solo devs working on small projects
- 5k events/month
- 1 user
- 30 day history
Free Trial
Heap
Free Trial is available
Sentry
Free Trial is available
Ratings
Meets Requirements
8.5
858
9.1
119
Ease of Use
8.1
868
8.7
123
Ease of Setup
8.5
316
8.8
73
Ease of Admin
8.6
317
8.8
38
Quality of Support
8.7
681
8.6
91
Has the product been a good partner in doing business?
8.8
299
8.9
31
Product Direction (% positive)
8.7
797
9.2
121
Features by Category
Metrics
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Not enough data
Reporting
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Not enough data
Other
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Feature Not Available
7.9
51
Feature Not Available
8.0
56
Feature Not Available
8.2
57
Feature Not Available
8.4
68
Feature Not Available
User Behavior
9.4
83
8.3
5
9.0
73
7.0
5
9.0
69
7.7
5
A/B Testing
9.1
52
8.9
6
8.9
24
Feature Not Available
9.3
61
7.3
5
9.3
44
Not enough data
Visitor Information
9.3
66
8.7
5
8.9
61
8.0
5
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
Not enough data
8.7
359
Not enough data
8.5
327
Not enough data
8.7
352
Not enough data
7.9
105
Not enough data
8.4
223
Not enough data
7.8
92
Not enough data
8.3
255
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.3
8
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Feature Not Available
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
7.6
37
Not enough data
7.5
36
Not enough data
8.1
42
Bug Monitoring
Not enough data
9.0
54
Not enough data
8.9
49
Not enough data
8.3
42
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
9.2
11
Not enough data
8.6
12
Not enough data
7.4
11
Crash Data
Not enough data
8.0
11
Not enough data
8.2
11
Not enough data
8.0
11
Metrics
8.3
65
Feature Not Available
7.9
51
Feature Not Available
8.0
56
Feature Not Available
8.2
57
Feature Not Available
8.4
68
Feature Not Available
Visibility
Not enough data
8.9
17
Not enough data
8.8
20
Not enough data
9.0
17
Monitoring and Management
Not enough data
Feature Not Available
Not enough data
8.5
16
Not enough data
8.9
16
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
25
Not enough data
8.7
29
Not enough data
9.0
32
Not enough data
6.9
18
Not enough data
8.8
23
Response
Not enough data
8.3
25
Not enough data
8.1
30
Not enough data
8.5
24
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.9
21
Not enough data
7.7
17
Functionality
Not enough data
Feature Not Available
Not enough data
7.8
15
Not enough data
Feature Not Available
Not enough data
7.0
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.3
65
Feature Not Available
7.9
51
Feature Not Available
8.0
56
Feature Not Available
8.2
57
Feature Not Available
8.4
68
Feature Not Available
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Sentry are categorized as Session Replay
Unique Categories
Heap is categorized as E-Commerce Analytics, Product Analytics, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sentry
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Computer Software
29.3%
Information Technology and Services
17.9%
Internet
7.9%
Financial Services
3.6%
Health, Wellness and Fitness
2.9%
Other
38.6%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
What is your primary use case for Sentry in application monitoring, and how has it impacted your development process?
1 Comment
JD
You can intergrate senty with your application to get the errors on your email or simply getting notified when your system fails or give you any kind of...Read more
Does Sentry support distributed tracing?
1 Comment
Official Response from Sentry
Yes, and the OpenTelemetry question is probably the more useful one to answer first: No, you don't need to re-instrument. Sentry supports OTLP, so you can...Read more
Sentry has no more discussions with answers
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