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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free
Heap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansedrone
Star Rating
(241)4.8 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in "Standard Event Tracking" with a score of 9.0, making it a preferred choice for those needing robust digital analytics. In contrast, edrone's score of 8.4 in the same area indicates it may not offer the same level of detail in tracking user interactions.
- Reviewers mention that edrone shines in "Quality of Support," achieving a remarkable score of 9.8, which suggests that users find their customer service highly responsive and effective. Heap, with a score of 8.7, may not provide the same level of support, leading to potential frustrations for users needing assistance.
- G2 users highlight that edrone's "Email Segmentation" feature scores 9.1, allowing for precise targeting in email marketing campaigns. Heap's lower score of 8.5 in this area suggests it may not offer the same granularity, which could impact marketing effectiveness.
- Users on G2 report that Heap's "Custom Event Tracking" feature, scoring 8.8, is beneficial for tailoring analytics to specific business needs. However, edrone's score of 8.6 indicates it also provides solid options, but may lack some of the customization flexibility that Heap offers.
- Reviewers say that edrone's "Automated Email Responses" feature, with a score of 9.2, is particularly effective for streamlining communication with customers. In comparison, Heap does not focus on email marketing, which may limit its utility for businesses prioritizing this aspect.
- Users report that Heap's "User, Role, and Access Management" feature scores 8.7, which is beneficial for larger teams needing structured access. In contrast, edrone's score of 9.3 indicates a more robust system for managing user permissions, making it a better fit for organizations with complex user roles.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
edrone
Freemium
Free
- Access to essential features
- No credit card details required
- Up to 200 emails, SMS and WhatsApp
Free Trial
Heap
Free Trial is available
edrone
No trial information availableRatings
Meets Requirements
8.6
856
9.3
198
Ease of Use
8.1
865
8.9
199
Ease of Setup
8.5
313
8.8
142
Ease of Admin
8.6
317
9.2
113
Quality of Support
8.7
679
9.8
197
Has the product been a good partner in doing business?
8.8
299
9.5
111
Product Direction (% positive)
8.7
794
9.4
185
Features by Category
Email Marketing
Not enough data
9.4
121
Not enough data
9.2
116
Not enough data
9.2
116
Not enough data
9.2
114
Online Marketing
Not enough data
Feature Not Available
Not enough data
9.1
113
Not enough data
9.1
112
Not enough data
9.0
116
Not enough data
Feature Not Available
Lead Management
Not enough data
9.1
110
Not enough data
9.0
111
Not enough data
9.0
112
Not enough data
9.0
109
Not enough data
9.1
105
Not enough data
9.1
109
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaign Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
102
Reporting & Analytics
Not enough data
9.3
108
Not enough data
9.1
106
Not enough data
9.2
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.1
103
Not enough data
Feature Not Available
Not enough data
9.3
104
Not enough data
9.0
92
Not enough data
Feature Not Available
Not enough data
9.2
98
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
9.0
103
Not enough data
9.0
101
Not enough data
Feature Not Available
Metrics
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Not enough data
Reporting
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Not enough data
Other
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
Administration
Not enough data
9.3
80
Not enough data
9.1
80
Not enough data
9.2
79
Not enough data
9.1
79
Not enough data
Feature Not Available
Not enough data
9.2
76
Integrations
Not enough data
9.0
73
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.1
73
Not enough data
Feature Not Available
Not enough data
9.0
68
Not enough data
9.1
70
Not enough data
9.1
70
Not enough data
9.1
74
Not enough data
9.0
69
Not enough data
9.1
74
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Visitor Behavior
Not enough data
9.4
91
Not enough data
9.3
90
Not enough data
9.2
86
Templates
Not enough data
9.3
92
Not enough data
9.4
95
Not enough data
9.3
92
Personalization
Not enough data
9.3
96
Not enough data
9.3
91
Not enough data
9.3
94
Not enough data
9.3
89
Not enough data
9.3
89
Not enough data
9.4
93
Not enough data
9.2
90
Not enough data
9.4
91
Multichannel
Not enough data
9.3
87
Not enough data
9.3
92
Not enough data
9.2
88
Administration
Not enough data
9.4
90
Not enough data
9.3
92
Not enough data
9.2
88
Not enough data
9.3
89
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
8.3
300
Not enough data
8.7
358
Not enough data
8.5
327
Not enough data
8.7
351
Not enough data
7.9
105
Not enough data
8.4
223
Not enough data
7.8
92
Not enough data
8.3
254
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
9.2
96
8.4
87
9.2
96
8.6
83
9.1
93
8.2
69
9.1
94
7.8
72
8.9
90
7.3
49
9.0
91
Administration
8.1
69
9.0
90
8.2
50
8.8
88
8.5
65
9.1
92
Generative AI
Not enough data
Feature Not Available
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising
Not enough data
9.1
81
Not enough data
9.0
72
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
9.1
84
Not enough data
9.1
83
Administration
Not enough data
9.2
85
Not enough data
9.2
86
Design and Customization
Not enough data
8.9
87
Not enough data
9.1
86
Not enough data
9.1
83
Not enough data
9.2
86
Campaigns
Not enough data
9.2
83
Not enough data
9.2
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
9.1
85
Not enough data
Feature Not Available
Not enough data
9.2
87
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Functionality
Not enough data
8.9(won by default)
72
Campaign Management
Not enough data
9.2(won by default)
76
Not enough data
9.2(won by default)
73
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1(won by default)
71
Not enough data
9.0(won by default)
69
Not enough data
9.0(won by default)
70
Not enough data
Feature Not Available
Not enough data
8.9(won by default)
67
Not enough data
Feature Not Available
Targeting
Not enough data
9.1(won by default)
71
Not enough data
9.1(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.1(won by default)
70
Platform
Not enough data
9.1(won by default)
71
Not enough data
Feature Not Available
Not enough data
9.4(won by default)
71
Not enough data
9.3(won by default)
71
Not enough data
9.2(won by default)
68
Not enough data
Feature Not Available
Not enough data
9.0(won by default)
46
Not enough data
9.1(won by default)
67
Not enough data
9.3(won by default)
69
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and edrone are categorized as E-Commerce Analytics
Unique Categories
Heap is categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
edrone is categorized as Personalization, E-Commerce Personalization, E-Merchandising, Social Media Advertising, Transactional Email, Marketing Automation, and Pop-Up Builder
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
edrone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Apparel & Fashion
19.9%
Retail
13.6%
Cosmetics
9.3%
Marketing and Advertising
4.2%
Consumer Goods
3.4%
Other
49.6%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Is Edrone considering adding an option that will allow you to create your own automated scenario?
1 Comment
MZ
Yes it is :)
I hope soon ! Read more
Are you satisfied with chat app and do you use it at your website?
1 Comment
AG
Yes, am satisfied and yes, we do. :)
Thanks to it, we were also able to configure the chat subscription scenario and acquire new contacts. Thanks to the...Read more
edrone has no more discussions with answers
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