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Compare Gorgias and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$10.00
$0.00
Gorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,201)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gorgias. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place, making it easy to track tickets and respond to customers.
- Users say that Gorgias shines in its ease of use and setup, with many highlighting the platform's seamless integration and automation features. Reviewers mention that the initial setup was straightforward, allowing teams to streamline their customer service workflows effectively.
- According to verified reviews, Zoho Desk offers a more cost-effective solution, with a free entry-level price point that appeals to small businesses. Users have noted that it provides advanced functionalities at a lower cost compared to competitors, making it a valuable option for budget-conscious teams.
- Reviewers mention that Gorgias is particularly effective in consolidating various support channels into a single dashboard. This feature allows teams to manage social messages, emails, and live chats without switching between different tools, which enhances efficiency and saves time.
- G2 reviewers highlight that while Zoho Desk has a robust support system, Gorgias has received praise for its exceptional customer support. Users transitioning from other platforms have noted Gorgias' responsive team, which aids in quick resolutions and enhances the overall user experience.
- Users report that both platforms have their strengths in ticket management, but Gorgias tends to provide a smoother experience in ticket collaboration and response automation. Reviewers appreciate how Gorgias keeps their teams organized and on top of responses, making interactions feel effortless.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Gorgias
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
402
8.7
5,735
Ease of Use
9.2
407
8.5
5,813
Ease of Setup
8.8
217
8.1
5,089
Ease of Admin
9.2
206
8.3
4,779
Quality of Support
9.2
388
8.3
5,158
Has the product been a good partner in doing business?
9.3
201
8.4
4,315
Product Direction (% positive)
8.9
361
8.9
5,499
Features by Category
Ticket and Case Management
9.0
181
8.6
3357
|
Verified
9.1
183
8.5
3302
|
Verified
8.9
181
8.3
3082
|
Verified
8.5
170
8.3
2920
|
Verified
8.3
132
8.2
2641
|
Verified
8.7
168
8.4
2908
|
Verified
9.0
171
8.5
2915
|
Verified
8.8
168
8.3
2506
|
Verified
Generative AI
7.4
7
7.4
961
7.4
7
7.4
950
Agentic AI - Help Desk
7.5
6
7.1
358
6.9
6
7.1
361
7.5
6
7.2
358
Communication Channels
8.9
147
8.3
2854
|
Verified
9.1
159
8.6
3077
|
Verified
8.8
150
8.2
2388
|
Verified
8.6
158
8.0
2148
|
Verified
8.2
91
7.8
1909
|
Verified
Platform
7.3
100
8.1
2287
|
Verified
8.5
130
8.2
2739
|
Verified
8.9
141
8.4
2833
|
Verified
8.7
140
8.1
2258
|
Verified
8.2
133
8.2
2797
|
Verified
8.3
137
8.4
2954
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
575
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
7.9
175
8.6
14
8.0
177
7.6
14
7.8
176
Communication
8.9
169
8.8
717
|
Verified
8.6
182
8.7
758
|
Verified
8.5
124
8.6
658
8.6
122
8.6
631
|
Verified
8.6
96
8.3
355
Internal Use
8.5
130
8.2
2739
|
Verified
8.9
152
8.5
360
8.7
113
8.4
455
8.7
135
8.7
712
|
Verified
8.8
143
8.6
691
|
Verified
8.7
165
8.6
707
|
Verified
Generative AI
8.3
5
7.7
422
Self-Service Experience
8.6
161
8.5
1508
8.4
153
8.4
1468
8.3
118
8.1
1274
7.8
136
8.1
769
8.3
152
8.2
814
Self-Service Platform
8.5
148
8.3
837
8.4
171
8.3
815
7.9
141
7.8
727
8.8
173
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
7.7
13
8.2(won by 0.5)
119
7.8
13
8.1(won by 0.3)
117
Process
8.7(tied score)
148
8.7(tied score)
490
9.1(won by 0.1)
177
9.0
634
9.2(won by 0.7)
175
8.5
487
Channels
9.4(won by 0.4)
176
9.0
624
8.8(won by 0.3)
167
8.5
543
9.0(won by 0.3)
149
8.7
514
8.2
91
8.6(won by 0.4)
457
8.3
94
8.8(won by 0.5)
482
Insight
8.4
112
8.7(won by 0.3)
493
8.5
144
8.9(won by 0.4)
545
8.7
115
8.8(won by 0.1)
515
9.0(tied score)
141
9.0(tied score)
589
Generative AI
9.0
5
7.6
184
9.0
5
7.7
183
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Zoho Desk are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gorgias is categorized as Customer Service Automation, Conversational Support, AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
Zoho Desk is categorized as Complaint Management, Customer Communications Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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