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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$10.00
Starting at $25.00 1 User Per Month
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSalesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its robust Ticket and Case Management features, particularly highlighting the Ticket Collaboration functionality, which allows for seamless teamwork on customer issues. In contrast, Gorgias users mention that while it offers solid ticketing capabilities, it shines more in Multi-Channel Coverage, especially with its superior Email and Live Chat options.
- Reviewers mention that Salesforce Service Cloud's Customer Health Scores provide valuable insights into customer engagement, helping businesses proactively manage relationships. However, Gorgias users say that its Customer Support features, particularly the Intelligent Search and Knowledge Base, are more user-friendly and effective for small businesses looking to enhance customer interactions.
- G2 users highlight that Salesforce Service Cloud's Performance and Reliability ratings are impressive, particularly in Data Security and Access Management, which are critical for larger organizations. Conversely, reviewers mention that Gorgias offers a more intuitive Ease of Use, making it a preferred choice for small businesses that prioritize quick setup and user-friendly interfaces.
- Users on G2 report that Salesforce Service Cloud's Generative AI capabilities, such as AI Text Generation, are less advanced compared to Gorgias, which has received high praise for its AI Text Summarization and AI Text-to-Speech features, making it a standout for businesses looking to leverage AI in customer support.
- Reviewers mention that Salesforce Service Cloud's Customization options are extensive, allowing for tailored workflows and dashboards, which is beneficial for larger enterprises. However, users say that Gorgias provides sufficient customization for small businesses without overwhelming complexity, making it easier to adapt to specific needs.
- Users report that Salesforce Service Cloud's Quality of Support is commendable, with many praising the responsiveness of their support team. In contrast, Gorgias users mention that the platform's Self-Serve Support options, including community forums and searchable articles, are particularly effective for quick resolutions, enhancing the overall customer experience.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Gorgias
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
401
8.6
2,757
Ease of Use
9.2
406
8.4
5,332
Ease of Setup
8.8
216
7.9
4,091
Ease of Admin
9.2
204
8.2
1,525
Quality of Support
9.2
387
8.3
2,538
Has the product been a good partner in doing business?
9.4
199
8.7
1,506
Product Direction (% positive)
8.9
360
8.2
2,718
Features by Category
Ticket and Case Management
9.0
181
8.5
1202
|
Verified
9.1
183
8.4
1200
|
Verified
8.9
181
8.3
1229
|
Verified
8.5
170
8.3
1152
|
Verified
8.3
132
8.1
978
8.7
168
7.9
1166
|
Verified
9.0
171
8.3
1148
|
Verified
8.8
168
8.5
1026
|
Verified
Generative AI
7.4
7
7.6
176
7.4
7
7.6
175
Agentic AI - Help Desk
7.5
6
8.1
51
6.9
6
8.2
53
7.5
6
8.1
54
Communication Channels
8.9
147
8.4
1019
|
Verified
9.1
159
8.6
1203
|
Verified
8.8
150
8.1
845
8.6
158
8.0
804
|
Verified
8.2
91
8.1
764
Platform
7.3
100
7.8
552
|
Verified
8.5
130
8.3
816
|
Verified
8.9
141
8.6
691
|
Verified
8.7
140
8.3
609
|
Verified
8.2
133
8.2
1143
|
Verified
8.3
137
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Customer Support
8.3
6
8.3
142
7.8
6
7.9
137
8.9
6
8.2
137
Automation
8.9
6
8.2
140
8.9
6
8.2
141
8.9
6
8.1
140
Artificial Intelligence
8.9
6
7.6
135
8.9
6
7.6
135
7.8
6
7.3
132
Generative AI
8.5
14
7.7
107
8.6
14
7.7
106
7.6
14
7.7
107
Communication
8.9
169
8.5
309
|
Verified
8.6
182
8.6
328
|
Verified
8.5
124
8.4
274
|
Verified
8.6
122
8.5
276
|
Verified
8.6
96
7.8
159
Internal Use
8.5
130
8.3
816
|
Verified
8.9
152
8.3
295
|
Verified
8.7
113
8.5
287
|
Verified
8.7
135
8.4
317
|
Verified
8.8
143
8.5
288
|
Verified
8.7
165
8.7
321
|
Verified
Generative AI
8.3
5
7.2
126
Self-Service Experience
8.6
161
8.6
591
8.4
153
8.3
578
8.3
118
8.3
527
7.8
136
7.9
213
8.3
152
8.4
223
Self-Service Platform
8.5
148
8.4
222
8.4
171
8.6
227
7.9
141
7.6
198
8.8
173
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
7.7
13
7.9(won by 0.2)
52
7.8
13
7.9(won by 0.1)
52
Process
8.7(won by 0.1)
148
8.6
242
9.1(won by 0.5)
177
8.6
262
9.2(won by 0.9)
175
8.3
223
Channels
9.4(won by 0.6)
176
8.8
271
8.8(won by 0.4)
167
8.4
246
9.0(won by 0.5)
149
8.5
229
8.2
91
8.6(won by 0.4)
230
8.3
94
8.6(won by 0.3)
212
Insight
8.4
112
8.6(won by 0.2)
228
8.5
144
8.8(won by 0.3)
263
8.7(won by 0.2)
115
8.5
202
9.0(won by 0.3)
141
8.7
250
Generative AI
9.0
5
8.0
79
9.0
5
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Categories
Categories
Shared Categories
Gorgias and Salesforce Service Cloud are categorized as Conversational Support, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Conversational Commerce Platforms, AI Sales Assistant, and Conversational Marketing
Salesforce Service Cloud is categorized as Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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