Introducing G2.ai, the future of software buying.Try now
Compare Glassbox and SessionStack 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
CorralData
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FullSession
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Equally.ai
Visit Website
At a Glance
Market Segments
Enterprise (78.2% of reviews)
Small-Business (71.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSessionStack
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (71.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Learn more about SessionStackSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in "Sessions - Digital Analytics" with a score of 9.9, while SessionStack falls behind at 8.5. Reviewers mention that Glassbox's ability to provide detailed session insights significantly enhances user experience analysis.
- Reviewers mention that Glassbox's "Real-Time Monitoring" feature scores a perfect 10.0, which is crucial for immediate user behavior analysis. In contrast, SessionStack's real-time capabilities are rated lower, leading users to feel less equipped to respond to issues as they arise.
- Users on G2 highlight Glassbox's superior "User-Level Analytics" with a score of 10.0, allowing for granular insights into individual user behavior. SessionStack, rated at 9.2, does not provide the same depth, which some users find limiting for targeted improvements.
- Reviewers say that Glassbox's "Custom Event Tracking" feature is rated 10.0, enabling users to tailor tracking to their specific needs. SessionStack, with a score of 9.8, offers similar functionality but lacks the same level of customization that Glassbox provides, according to user feedback.
- G2 users report that Glassbox's "Quality of Support" is rated at 9.8, with many praising the responsiveness and helpfulness of the support team. In comparison, SessionStack's support, rated at 9.3, is seen as adequate but not as robust, leading to some frustration among users needing immediate assistance.
- Users say that Glassbox's "Engagement" metrics score a perfect 10.0, which reviewers attribute to its comprehensive tracking capabilities. SessionStack, rated at 8.1, does not offer the same level of engagement insights, which some users feel hampers their ability to optimize user interactions effectively.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableSessionStack
Custom
Contact Us
Per Year
- Tagless autocapture of client-side data
- SessionStackAI
- Custom team seats included
Free Trial
Glassbox
Free Trial is available
SessionStack
Free Trial is available
Ratings
Meets Requirements
9.8
737
9.4
44
Ease of Use
9.7
739
9.4
43
Ease of Setup
9.8
474
9.4
13
Ease of Admin
9.8
343
9.8
10
Quality of Support
9.8
736
9.3
43
Has the product been a good partner in doing business?
9.9
347
9.6
9
Product Direction (% positive)
9.9
728
9.7
37
Features by Category
Metrics
9.9
572
8.5
8
9.9
566
8.1
7
9.9
560
8.6
7
9.9
564
8.1
7
9.9
559
8.8
7
9.9
545
8.9
6
9.9
541
8.1
7
9.9
546
7.9
7
9.9
541
8.3
7
Reporting
9.9
554
8.5
8
9.9
540
8.1
8
9.8
532
8.3
8
9.9
532
7.9
8
9.9
528
7.6
7
9.9
520
Feature Not Available
9.9
532
8.6
7
Other
9.9
522
8.1
7
9.9
505
Feature Not Available
9.9
503
Feature Not Available
9.9
497
Feature Not Available
9.9
490
Feature Not Available
9.8
486
Feature Not Available
9.9
488
8.3
7
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
9.2
8
9.9
492
Feature Not Available
9.9
530
8.8
8
9.8
518
9.0
8
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Feature Not Available
10.0
467
Feature Not Available
9.9
470
Not enough data
User Behavior
9.8
519
|
Verified
9.2
18
9.8
515
|
Verified
9.4
19
9.8
517
|
Verified
8.9
19
A/B Testing
9.8
502
|
Verified
9.4
18
9.8
507
Feature Not Available
9.8
527
|
Verified
9.8
18
9.9
495
|
Verified
Feature Not Available
Visitor Information
9.8
541
|
Verified
9.1
21
9.8
561
|
Verified
8.8
19
Agentic AI - Session Replay
8.9
12
Not enough data
Product Analytics
10.0
450
8.7
5
9.9
450
9.2
6
9.9
451
8.3
7
9.9
453
Not enough data
9.9
458
8.9
6
10.0
452
9.0
5
9.9
469
9.0
5
10.0
446
9.3
5
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
210
Not enough data
9.9
210
Not enough data
9.9
210
Not enough data
Feedback Analysis
9.9
211
Not enough data
9.7
209
Not enough data
9.9
210
Not enough data
Feedback Sources
9.9
209
Not enough data
9.9
211
Not enough data
9.4
209
Not enough data
9.9
208
Not enough data
Generative AI
9.8
66
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Feature Not Available
10.0
467
Feature Not Available
9.9
470
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox and SessionStack are categorized as Product Analytics, Session Replay, Mobile App Analytics, and Digital Analytics
Unique Categories
SessionStack is categorized as Co-Browsing
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SessionStack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.1%
Banking
3.6%
Other
30.5%
Computer Software
17.9%
Information Technology and Services
16.4%
Marketing and Advertising
10.4%
Financial Services
10.4%
Hospital & Health Care
4.5%
Other
40.3%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
SessionStack has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
