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Glassbox
Glassbox
(806)
4.9 out of 5
Glassbox
By Glassbox
Optimized for quick response
Lookback
Lookback
(21)
4.3 out of 5
Lookback
By Lookback
At a Glance
Glassbox
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Glassbox
Lookback
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Lookback
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Glassbox excels in real-time monitoring with a perfect score of 10.0, allowing businesses to track user interactions as they happen. In contrast, Lookback, while strong, has a slightly lower score of 9.9 in this area, indicating that Glassbox may provide a more immediate insight into user behavior.
  • Reviewers mention that Glassbox's session replay feature is highly praised, scoring 9.9, which enables teams to visualize user journeys effectively. Lookback's session replay feature, while still effective, scores 9.4, suggesting that Glassbox may offer a more comprehensive replay experience.
  • G2 users highlight Glassbox's superior quality of support, with a score of 9.8, indicating that users feel well-supported and valued. Lookback, on the other hand, has a lower support score of 8.2, which may lead to potential frustrations for users needing assistance.
  • Users on G2 report that Glassbox's custom event tracking feature is robust, scoring a perfect 10.0, allowing for detailed tracking of user interactions tailored to specific business needs. Lookback also offers custom event tracking but scores 9.0, suggesting it may not be as flexible or comprehensive.
  • Reviewers mention that Glassbox shines in user-level analytics, achieving a perfect score of 10.0, which provides deep insights into individual user behavior. Lookback, while effective, scores 9.0 in this area, indicating that Glassbox may offer more detailed analytics capabilities.
  • Users say that Glassbox's feedback management tools, particularly in survey deployment, score a perfect 10.0, making it easier for businesses to gather user feedback effectively. Lookback's survey deployment, scoring 9.3, may not provide the same level of ease or effectiveness in collecting user insights.
Pricing
Entry-Level Pricing
Glassbox
No pricing available
Lookback
No pricing available
Free Trial
Glassbox
Free Trial is available
Lookback
No trial information available
Ratings
Meets Requirements
9.8
738
8.7
15
Ease of Use
9.7
740
9.0
15
Ease of Setup
9.8
475
10.0
7
Ease of Admin
9.8
343
10.0
7
Quality of Support
9.8
737
8.2
10
Has the product been a good partner in doing business?
9.9
347
9.0
7
Product Direction (% positive)
9.9
729
10.0
16
Features by Category
Digital AnalyticsHide 31 FeaturesShow 31 Features
9.9
665
Not enough data
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
Mobile App AnalyticsHide 14 FeaturesShow 14 Features
10.0
549
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User ResearchHide 13 FeaturesShow 13 Features
Not enough data
8.8
11
User Response Methods
Not enough data
Not enough data
Not enough data
8.7
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
Not enough data
Not enough data
9.7
6
|
Verified
Participant Selection
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
9.4
8
|
Verified
Not enough data
6.7
5
|
Verified
Generative AI
Not enough data
Not enough data
Session ReplayHide 10 FeaturesShow 10 Features
9.7
597
Not enough data
User Behavior
9.8
520
|
Verified
Not enough data
9.8
516
|
Verified
Not enough data
9.8
517
|
Verified
Not enough data
A/B Testing
9.8
503
|
Verified
Not enough data
9.8
508
Not enough data
9.8
528
|
Verified
Not enough data
9.9
496
|
Verified
Not enough data
Visitor Information
9.8
542
|
Verified
Not enough data
9.8
562
|
Verified
Not enough data
Agentic AI - Session Replay
8.7
13
Not enough data
Product AnalyticsHide 12 FeaturesShow 12 Features
9.8
483
Not enough data
Product Analytics
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Not enough data
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
E-Commerce AnalyticsHide 15 FeaturesShow 15 Features
10.0
322
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
9.8
448
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Customer Journey MappingHide 6 FeaturesShow 6 Features
9.8
344
Not enough data
Platform Basics
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Not enough data
Agentic AI - Customer Journey Mapping
9.2
8
Not enough data
Customer Journey AnalyticsHide 13 FeaturesShow 13 Features
9.8
513
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
9.8
218
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Digital Accessibility PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Accessibility ToolsHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
10.0
304
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Heatmap ToolsHide 15 FeaturesShow 15 Features
9.9
499
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Mobile AnalyticsHide 5 FeaturesShow 5 Features
10.0
496
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
10.0
495
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox
Glassbox
Lookback
Lookback
Glassbox and Lookback share no categories
Unique Categories
Glassbox
Lookback
Lookback is categorized as User Research
Reviews
Reviewers' Company Size
Glassbox
Glassbox
Small-Business(50 or fewer emp.)
4.5%
Mid-Market(51-1000 emp.)
17.5%
Enterprise(> 1000 emp.)
78.1%
Lookback
Lookback
Small-Business(50 or fewer emp.)
5.3%
Mid-Market(51-1000 emp.)
63.2%
Enterprise(> 1000 emp.)
31.6%
Reviewers' Industry
Glassbox
Glassbox
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Lookback
Lookback
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Alternatives
Glassbox
Glassbox Alternatives
Contentsquare
Contentsquare
Add Contentsquare
Heap
Heap
Add Heap
Fullstory
Fullstory
Add Fullstory
Mouseflow
Mouseflow
Add Mouseflow
Lookback
Lookback Alternatives
UserTesting
UserTesting
Add UserTesting
Maze
Maze
Add Maze
Userlytics
Userlytics
Add Userlytics
Hotjar
Hotjar
Add Hotjar
Discussions
Glassbox
Glassbox Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
David G.
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
David G.
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
See all discussions
Lookback
Lookback Discussions
Monty the Mongoose crying
Lookback has no discussions with answers
See all discussions
Ask Glassbox a QuestionContact Glassbox
Ask Lookback a QuestionContact Lookback

Spotlight Categories

Add Product
Glassbox
Glassbox
Optimized for quick response
Lookback
Lookback