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Compare Glassbox and Hotjar 
At a Glance
Market Segments
Enterprise (78.3% of reviews)
Small-Business (52.1% of reviews)
Entry-Level Pricing
No pricing available
Free 35 Daily sessions
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxHotjar
Star Rating
(328)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Glassbox excels in providing a comprehensive view of user behavior, with its real-time data capture and visual session replay features allowing users to quickly identify areas for improvement. This capability is particularly appreciated by users who value detailed insights into every digital interaction.
- Users say that Hotjar stands out for its user-friendly interface and ease of setup, making it a go-to choice for small businesses. Reviewers highlight the effectiveness of its heatmaps and session recordings in revealing how visitors interact with their websites, which is crucial for enhancing user experience.
- According to verified reviews, Glassbox's ability to automatically capture large pools of user data without the need for tagging is a significant advantage, streamlining the analytics process and enabling users to draw accurate conclusions quickly.
- Reviewers mention that while Hotjar is praised for its straightforward dashboard and integration capabilities, it sometimes struggles to meet the specific needs of larger enterprises, which may require more advanced features that Glassbox provides.
- Users appreciate that Glassbox offers high-quality support and a robust set of features tailored for enterprise-level analytics, which contributes to its higher overall satisfaction ratings compared to Hotjar.
- G2 reviewers highlight that Hotjar remains a strong contender for small businesses due to its free entry-level pricing and ease of use, but it may not provide the depth of analysis that larger organizations find in Glassbox's offerings.
Pricing
Entry-Level Pricing
Glassbox
No pricing availableHotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Free Trial
Glassbox
Free Trial is available
Hotjar
Free Trial is available
Ratings
Meets Requirements
9.8
736
8.7
255
Ease of Use
9.7
738
8.9
258
Ease of Setup
9.8
473
8.9
119
Ease of Admin
9.8
343
8.9
110
Quality of Support
9.8
735
8.5
175
Has the product been a good partner in doing business?
9.9
347
8.7
97
Product Direction (% positive)
9.9
727
8.1
251
Features by Category
Metrics
9.9
572
8.7
25
9.9
566
9.1
27
9.9
560
9.0
24
9.9
564
9.1
23
9.9
559
8.8
20
9.9
545
8.6
19
9.9
541
8.7
17
9.9
546
8.9
20
9.9
541
8.9
25
Reporting
9.9
554
Feature Not Available
9.9
540
8.9
19
9.8
532
Feature Not Available
9.9
532
8.1
20
9.9
528
8.5
19
9.9
520
8.2
17
9.9
532
8.8
21
Other
9.9
522
8.0
24
9.9
505
Feature Not Available
9.9
503
Feature Not Available
9.9
497
7.6
17
9.9
490
8.1
15
9.8
486
Feature Not Available
9.9
488
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
8.2
70
9.9
492
Feature Not Available
9.9
530
8.9
139
9.8
518
8.8
139
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
User Response Methods
Not enough data
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Participant Selection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Insights
Not enough data
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
Not enough data
7.7
5
User Behavior
9.8
518
|
Verified
9.0
70
|
Verified
9.8
514
|
Verified
8.9
71
|
Verified
9.8
515
|
Verified
8.5
50
|
Verified
A/B Testing
9.8
501
|
Verified
9.1
36
|
Verified
9.8
506
8.8
36
9.8
526
|
Verified
8.8
48
|
Verified
9.9
494
|
Verified
8.8
36
|
Verified
Visitor Information
9.8
540
|
Verified
7.6
45
|
Verified
9.8
561
|
Verified
8.6
40
Agentic AI - Session Replay
8.5
11
8.6
6
Product Analytics
10.0
449
Not enough data
9.9
449
Not enough data
9.9
450
Not enough data
10.0
452
Not enough data
9.9
457
Feature Not Available
10.0
451
Feature Not Available
9.9
468
Feature Not Available
10.0
445
Not enough data
Agentic AI - Product Analytics
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Not enough data
Analytics
10.0
294
7.8
9
10.0
297
8.1
9
10.0
293
9.1
9
10.0
297
7.8
6
10.0
295
8.6
7
10.0
311
Feature Not Available
Administration
10.0
307
7.6
7
10.0
290
5.7
5
10.0
290
8.8
8
Generative AI
10.0
58
6.7
5
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
435
9.0
10
9.9
437
9.2
10
9.9
437
9.0
10
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Feature Not Available
9.9
431
Feature Not Available
9.9
430
Feature Not Available
Performance
10.0
430
Feature Not Available
10.0
432
8.5
9
10.0
429
Feature Not Available
10.0
430
Feature Not Available
Platform Basics
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Not enough data
Agentic AI - Customer Journey Mapping
9.0
7
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback Management
9.9
211
Feature Not Available
9.9
211
8.7
10
9.9
211
8.6
11
Feedback Analysis
9.9
212
8.8
8
9.7
209
Feature Not Available
9.9
211
8.8
7
Feedback Sources
9.9
210
Feature Not Available
9.9
212
8.7
9
9.4
210
Feature Not Available
9.9
209
Feature Not Available
Generative AI
9.8
67
8.1
6
Feature Not Available
8.0
5
Survey Management
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
8.6
114
9.9
481
8.2
94
9.9
466
8.6
108
9.9
464
8.1
101
9.9
467
8.9
124
Reporting
10.0
467
9.3
152
9.9
466
9.1
145
9.9
467
8.7
126
10.0
460
7.8
105
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Variation Testing
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Not enough data
Reporting
10.0
459
Not enough data
10.0
456
Not enough data
Personalization
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Not enough data
Administration
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Not enough data
Categories
Categories
Shared Categories
Glassbox and Hotjar are categorized as Feedback Analytics, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Marketing and Advertising
16.1%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.6%
Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
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