Compare Genesys Cloud CX and Ringover 
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Small-Business (78.8% of reviews)
Entry-Level Pricing
No pricing available
$24.00 1 User Per Month
Genesys Cloud CX
Star Rating
(1,529)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXRingover
Star Rating
(476)4.6 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization, allowing organizations to tailor call flows and routing to their specific needs. Users appreciate the flexibility it offers, which is particularly beneficial for complex workflows.
- Users say that Ringover stands out for its ease of use and quick setup, with many highlighting the intuitive configuration options that make it accessible for small businesses. This simplicity is a significant advantage for teams looking to get started without extensive training.
- According to verified reviews, Genesys Cloud CX has made strides in agent-friendly improvements, particularly with its AI-powered automation features. Users find these enhancements practical, as they can perform actions across systems rather than just answering queries, which boosts overall efficiency.
- Reviewers mention that Ringover provides excellent customer support, with fast response times to inquiries about usage and billing. This level of support is crucial for users who need quick resolutions to maintain productivity.
- G2 reviewers highlight that while Genesys Cloud CX has a robust feature set, some users experience challenges with its implementation process. The complexity of certain features can lead to a steeper learning curve compared to Ringover's more straightforward approach.
- Users appreciate the detailed statistics and reporting capabilities in Ringover, which allow them to track their call activities effectively. This feature is particularly valued by users who want to monitor their performance and optimize their calling strategies.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableRingover
SMART
$24.00
1 User Per Month
The essentials for your business phone system
- Free & unlimited calls to landlines & mobiles in up to 90 worldwide destinations**
- 1 personal landline number ($5/ extra number)
- No minimum number of users
Free Trial
Genesys Cloud CX
Free Trial is available
Ringover
Free Trial is available
Ratings
Meets Requirements
8.6
1,060
9.1
390
Ease of Use
8.9
1,095
9.3
402
Ease of Setup
8.4
653
9.2
364
Ease of Admin
8.5
602
8.9
183
Quality of Support
8.2
1,016
9.1
386
Has the product been a good partner in doing business?
8.5
595
8.8
183
Product Direction (% positive)
8.7
964
9.2
379
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
124
Not enough data
8.7
138
Not enough data
9.2
162
Not enough data
Automation
8.6
121
Not enough data
9.2
147
Not enough data
8.7
108
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Quality Assurance
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Not enough data
Engagement
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Not enough data
Performance
8.5
154
Not enough data
8.9
152
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
353
|
Verified
9.2
192
8.3
208
8.6
174
8.6
239
|
Verified
8.5
170
8.3
205
|
Verified
8.6
173
8.3
238
|
Verified
8.4
162
Generative AI
7.9
69
8.4
73
Functions
8.8
394
|
Verified
9.0
167
8.8
402
|
Verified
9.0
169
8.8
340
|
Verified
8.8
173
8.3
234
|
Verified
8.7
164
8.5
243
|
Verified
8.8
166
9.1
316
|
Verified
8.8
164
8.8
303
|
Verified
8.8
164
8.6
244
8.8
164
Agentic AI - Contact Center
6.7
10
8.0
33
8.0
11
8.6
39
7.4
12
8.4
31
6.7
10
8.1
32
Administrative
8.3
356
|
Verified
8.9
161
8.8
401
|
Verified
9.1
164
7.6
438
|
Verified
9.0
173
8.8
287
|
Verified
9.0
161
8.5
261
8.9
160
Collaboration Tools
Not enough data
9.5
10
Not enough data
9.6
9
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.5
10
Meeting Coordination
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.5
10
Software Type
Not enough data
9.3
10
Not enough data
9.3
9
Not enough data
9.7
10
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
59
Not enough data
8.8
58
Not enough data
9.1
60
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
58
Not enough data
8.8
63
Not enough data
9.0
56
Not enough data
8.6
61
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Not enough data
Administration
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Not enough data
Administration
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Not enough data
Platform
8.7
150
Not enough data
7.8
132
Not enough data
8.9
167
Not enough data
9.2
169
Not enough data
8.8
164
Not enough data
9.2
161
Not enough data
9.1
163
Not enough data
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
154
Not enough data
8.8
151
Not enough data
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
160
Not enough data
8.2
163
Not enough data
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
176
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
131
Not enough data
8.5
145
Not enough data
8.4
97
Not enough data
Internal Use
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
145
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.4
137
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
8.9(won by default)
33
Not enough data
8.9(won by default)
34
Not enough data
8.8(won by default)
35
Not enough data
9.7(won by default)
37
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
37
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
11
Not enough data
9.5
10
Not enough data
9.7
10
Advanced Features - Cloud PBX
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
9.3
10
Platform Basics - VoIP Providers
8.5
8
7.6
12
8.5
9
7.7
14
6.7
8
7.8
12
7.6
9
8.1
15
8.1
7
6.9
12
7.9
7
7.1
13
Basic Communication
9.6
64
9.3
82
7.5
44
7.6
65
8.4
52
8.5
75
8.3
46
7.5
70
8.8
53
8.1
73
8.7
54
8.8
74
Agentic AI - VoIP Providers
Not enough data
5.5
7
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
5.5
7
Access
8.1
54
8.2
66
7.9
47
8.4
70
7.8
48
8.3
71
Advanced Features
8.9
60
8.4
71
8.6
53
8.3
70
9.1
61
9.0
75
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
7.5
20
6.2
10
7.5
20
Calling
9.4
61
9.4
139
8.6
54
8.7
131
8.8
60
9.2
133
8.8
60
9.3
134
8.8
11
8.4
25
Contacts
8.6
57
8.9
131
8.5
56
8.8
124
8.4
54
8.8
126
Insights
8.5
55
9.1
131
8.9
57
8.9
129
8.5
57
8.7
126
8.1
52
8.0
124
8.1
51
8.0
122
8.1
9
8.3
22
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
43
9.5
7
9.3
47
|
Verified
9.3
7
9.1
52
|
Verified
9.5
7
Features
8.6
39
9.8
7
8.1
33
9.7
6
8.2
35
|
Verified
9.7
6
9.2
36
|
Verified
9.7
6
8.9
33
|
Verified
10.0
6
Feature Not Available
10.0
6
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.5
20
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.2
24
Not enough data
Automation
8.5
25
Not enough data
8.3
20
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Ringover are categorized as Contact Center, UCaaS Platforms, Outbound Call Tracking, and VoIP Providers
Unique Categories
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, Speech Analytics, Auto Dialer, Conversational Marketing, Live Chat, Contact Center Workforce, and Call Center Infrastructure (CCI)
Ringover is categorized as Cloud PBX Platforms and Video Conferencing
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ringover
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.1%
Accounting
4.6%
Other
63.4%
Staffing and Recruiting
7.6%
Insurance
6.9%
Computer Software
6.6%
Consumer Services
5.7%
Marketing and Advertising
5.7%
Other
67.5%
Alternatives
Discussions
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
What does Ringover do?
1 Comment
Official Response from Ringover
We are a CcaaS (contact center as a service) application to handle phone calls, video conferences, SMS and instant chat all in one place. It is built to...Read more
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