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Compare Genesys Cloud CX and Ringover 
Featured Products
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Small-Business (79.9% of reviews)
Entry-Level Pricing
No pricing available
$24.00 1 User Per Month
Genesys Cloud CX
Star Rating
(1,501)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXRingover
Star Rating
(441)4.6 out of 5
Market Segments
Small-Business (79.9% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform that integrates multiple communication channels, such as voice, chat, email, and messaging. Users appreciate how this integration simplifies workflows, making it easier for agents to manage customer interactions in one place.
- Users say that Ringover stands out for its ease of use and intuitive design, which allows teams to get started without needing extensive technical support. Reviewers highlight the platform's customization options, particularly for IVR, enabling businesses to tailor call flows to their specific needs.
- According to verified reviews, Genesys Cloud CX has a strong focus on analytics, with customizable dashboards that help users track performance metrics effectively. This feature is particularly beneficial for contact centers looking to optimize their operations and improve customer service.
- Reviewers mention that while Ringover is highly rated for its user-friendly interface, some users have noted that it may lack certain advanced features found in more comprehensive platforms like Genesys Cloud CX. However, its consistent performance and ongoing improvements keep users satisfied.
- G2 reviewers highlight that Genesys Cloud CX has a robust support system, although some users have expressed a desire for even quicker response times. The platform's ability to bring all customer conversations into one easy-to-use system is frequently praised.
- Users report that Ringover's ongoing enhancements and commitment to quality service have made it a reliable choice for businesses, especially in the small business segment. The platform's performance continues to improve, making communication smoother year after year.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableRingover
SMART
$24.00
1 User Per Month
The essentials for your business phone system
- Free & unlimited calls to landlines & mobiles in up to 90 worldwide destinations**
- 1 personal landline number ($5/ extra number)
- No minimum number of users
Free Trial
Genesys Cloud CX
Free Trial is available
Ringover
Free Trial is available
Ratings
Meets Requirements
8.6
1,041
9.1
371
Ease of Use
8.9
1,074
9.3
383
Ease of Setup
8.4
638
9.1
346
Ease of Admin
8.4
588
8.9
175
Quality of Support
8.2
998
9.0
368
Has the product been a good partner in doing business?
8.5
582
8.8
175
Product Direction (% positive)
8.7
943
9.1
360
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Quality Assurance
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Not enough data
Engagement
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Not enough data
Performance
8.5
153
Not enough data
8.9
151
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
345
|
Verified
9.2
179
8.2
203
8.6
173
8.6
236
|
Verified
8.5
170
8.3
203
|
Verified
8.5
170
8.3
235
|
Verified
8.4
162
Generative AI
7.8
68
8.4
73
Functions
8.8
392
|
Verified
9.0
167
8.8
400
|
Verified
9.0
169
8.8
337
|
Verified
8.8
173
8.3
232
|
Verified
8.7
164
8.5
242
|
Verified
8.8
166
9.1
313
|
Verified
8.8
164
8.8
300
|
Verified
8.8
163
8.6
242
8.8
163
Agentic AI - Contact Center
6.7
10
8.0
33
8.0
11
8.5
34
7.1
11
8.4
31
6.7
10
8.0
31
Administrative
8.3
354
|
Verified
8.9
161
8.8
395
|
Verified
9.0
162
7.5
431
|
Verified
9.0
169
8.8
285
|
Verified
9.0
160
8.5
257
8.9
160
Collaboration Tools
Not enough data
9.5
10
Not enough data
9.6
9
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.5
10
Meeting Coordination
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.5
10
Software Type
Not enough data
9.3
10
Not enough data
9.3
9
Not enough data
9.7
10
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Not enough data
Administration
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Platform
8.7
147
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Not enough data
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
153
Not enough data
8.8
150
Not enough data
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
159
Not enough data
8.2
160
Not enough data
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
173
|
Verified
Not enough data
8.4
176
|
Verified
Not enough data
8.4
130
Not enough data
8.5
143
Not enough data
8.4
97
Not enough data
Internal Use
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.8
10
Not enough data
9.4
9
Not enough data
9.7
10
Advanced Features - Cloud PBX
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
9.3
9
Platform Basics - VoIP Providers
8.5
8
7.4
11
8.5
9
7.9
13
6.7
8
7.8
12
7.9
8
8.0
14
8.1
7
6.9
12
7.9
7
6.8
12
Basic Communication
9.6
64
9.3
81
7.6
45
7.6
64
8.4
52
8.5
74
8.3
46
7.5
70
8.8
53
8.1
73
8.7
54
8.8
74
Agentic AI - VoIP Providers
Not enough data
5.5
7
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
5.5
7
Access
8.1
54
8.2
66
7.9
47
8.4
70
7.8
48
8.3
71
Advanced Features
8.9
60
8.4
71
8.6
53
8.3
70
9.1
61
8.9
73
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
7.5
20
6.2
10
7.5
20
Calling
9.4
60
9.4
137
8.6
54
8.7
131
8.8
59
9.2
131
8.8
59
9.3
133
8.7
10
8.4
25
Contacts
8.6
57
8.9
131
8.5
56
8.8
124
8.4
54
8.8
126
Insights
8.5
55
9.1
131
8.9
57
8.9
129
8.5
57
8.7
126
8.1
52
8.0
124
8.1
51
8.0
122
8.1
9
8.2
21
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
42
9.5
7
9.2
46
|
Verified
9.3
7
9.1
51
|
Verified
9.5
7
Features
8.6
38
9.8
7
8.0
32
9.7
6
8.2
34
|
Verified
9.7
6
9.1
35
|
Verified
9.7
6
8.9
32
|
Verified
10.0
6
Feature Not Available
10.0
6
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Not enough data
Automation
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Ringover are categorized as UCaaS Platforms, Outbound Call Tracking, VoIP Providers, and Contact Center
Unique Categories
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, Speech Analytics, Auto Dialer, Conversational Marketing, Social Customer Service, Live Chat, Contact Center Workforce, Call Center Infrastructure (CCI), Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Ringover is categorized as Cloud PBX Platforms and Video Conferencing
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ringover
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.8%
Consumer Services
5.1%
Insurance
4.6%
Other
63.3%
Staffing and Recruiting
7.7%
Insurance
6.9%
Computer Software
6.5%
Marketing and Advertising
6.0%
Consumer Services
5.5%
Other
67.5%
Alternatives
Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
What does Ringover do?
1 Comment
Official Response from Ringover
We are a CcaaS (contact center as a service) application to handle phone calls, video conferences, SMS and instant chat all in one place. It is built to...Read more
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