# Genesys Cloud CX vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Genesys Cloud CX excels in customization options, allowing organizations to tailor the platform to their specific call flows and routing needs. Users appreciate the flexibility, stating, "The ability to customize Genesys to work within those parameters has been invaluable."
- **Users say** that RingCentral Contact Center offers a user-friendly setup process, with many finding it easy to implement without extensive configuration. One reviewer noted, "Easy to setup and very flexible to use," highlighting its robust nature.
- **Reviewers mention** that Genesys Cloud CX has a strong focus on agent-friendly improvements, particularly with its AI-powered automation features. Users have praised how these enhancements can take actions across systems, making daily tasks more efficient.
- **According to verified reviews** , RingCentral Contact Center stands out for its AI-driven note-taking capabilities, which automatically create notes during calls. This feature is appreciated for simplifying follow-up tasks, as one user remarked, "That makes it easy to go back later and check what the call was about."
- **G2 reviewers highlight** that Genesys Cloud CX has a higher overall satisfaction score compared to RingCentral Contact Center, reflecting a more favorable user experience. Users have expressed their satisfaction with the cloud-based nature of the platform, stating, "I like the cloud aspect of the application since it doesn't need any installation to use."
- **Users report** that while both platforms offer customization, RingCentral Contact Center allows for personalization of features like the tone of the phone and program colors, which some users find appealing. One user mentioned, "It's great that we can actually customize a bunch of options there," showcasing its flexibility in user preferences.



| | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,550 | 201 | 
| **Largest Market Segment** | Mid-Market (46.1% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Genesys Cloud CX

Pros:
- Ease of Use (135 reviews)
- Features (98 reviews)

Cons:
- Limited Features (55 reviews)
- Missing Features (53 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1075 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 8.9 (1111 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.4 (669 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.5 (617 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.2 (1031 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (610 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 8.7 (977 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### Genesys Cloud CX

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 27 |

#### Ticket and Case Management

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | 
| **Customization ** | 8.4 (175 reviews) ✓ Verified | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 30 |
| **RingCentral Contact Center** | N/A | N/A |

#### Messenger

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Sequencing** | 8.8 (23 reviews) | Not enough data | 
| **AI** | 9.1 (26 reviews) | Not enough data | 
| **Live Chat** | 9.1 (25 reviews) | Not enough data | 
| **Customization Interface** | 8.5 (25 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Social Media** | 9.0 (24 reviews) | Not enough data | 
| **Website** | 9.1 (23 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.2 (22 reviews) | Not enough data | 
| **Voice Assistants** | 8.9 (21 reviews) | Not enough data | 
| **Other** | 9.2 (20 reviews) | Not enough data | 

#### Customers

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Targeting** | 8.9 (27 reviews) | Not enough data | 
| **Profiles** | 8.6 (24 reviews) | Not enough data | 
| **Analytics** | 9.1 (25 reviews) | Not enough data | 
| **Lead Gathering** | 8.7 (23 reviews) | Not enough data | 
| **Sales Conversion** | 9.2 (24 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.8/10 | 197 |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 8.9 (145 reviews) | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.9 (129 reviews) | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | 9.0 (7 reviews) | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (125 reviews) | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.7 (139 reviews) | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | 9.2 (163 reviews) | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 8.6 (121 reviews) | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 9.2 (148 reviews) | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.7 (109 reviews) | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | 7.5 (12 reviews) | 
| **Cross-system Integration** | 8.6 (6 reviews) | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 8.7 (5 reviews) | 8.2 (11 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.2/10 | 194 |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | 8.8 (160 reviews) | Not enough data | 
| **Calibration** | 8.6 (150 reviews) | Not enough data | 
| **Reports** | 7.8 (161 reviews) | Not enough data | 

#### Engagement

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | 8.5 (139 reviews) | Not enough data | 
| **Dashboards** | 8.2 (160 reviews) | Not enough data | 
| **Training** | 8.2 (148 reviews) | Not enough data | 

#### Performance

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | 8.5 (155 reviews) | Not enough data | 
| **Compliance** | 9.0 (153 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.1 (33 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (33 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 525 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 9.1 (357 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 8.3 (209 reviews) | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 8.6 (242 reviews) ✓ Verified | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (207 reviews) ✓ Verified | 7.9 (47 reviews) ✓ Verified | 
| **Email** | 8.3 (242 reviews) ✓ Verified | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.9 (69 reviews) | 6.7 (26 reviews) | 

#### Functions

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.8 (394 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (403 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (342 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 8.3 (238 reviews) ✓ Verified | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 8.5 (245 reviews) ✓ Verified | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 9.1 (320 reviews) ✓ Verified | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (305 reviews) ✓ Verified | 8.1 (43 reviews) | 
| **Persistent Data** | 8.6 (244 reviews) | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (10 reviews) | Not enough data | 

#### Administrative

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.3 (356 reviews) ✓ Verified | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (402 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (441 reviews) ✓ Verified | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (289 reviews) ✓ Verified | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.5 (262 reviews) | 7.8 (38 reviews) ✓ Verified | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.1/10 | 47 |
| **RingCentral Contact Center** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 9.2 (36 reviews) | Not enough data | 
| **Route To Human** | 9.4 (36 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (33 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Sales Follow-Up** | 9.1 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.2 (11 reviews) | Not enough data | 
| **Lead Generation** | 8.3 (8 reviews) | Not enough data | 
| **Document Processing** | 8.5 (8 reviews) | Not enough data | 
| **Feedback Collection** | 9.1 (11 reviews) | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Conversation Editor** | 8.8 (35 reviews) | Not enough data | 
| **Integration** | 9.3 (37 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.1 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (11 reviews) | Not enough data | 
| **Task Execution** | 8.9 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 9.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 75 |
| **RingCentral Contact Center** | N/A | N/A |

#### Responses

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Customization** | 8.7 (60 reviews) | Not enough data | 
| **Control** | 8.8 (58 reviews) | Not enough data | 
| **Route To Human** | 9.1 (60 reviews) | Not enough data | 
| **Menu bars** | 8.5 (61 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (55 reviews) | Not enough data | 

#### Platform

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Live chat** | 9.0 (59 reviews) | Not enough data | 
| **Integrations** | 8.8 (64 reviews) | Not enough data | 
| **Branding** | 9.0 (56 reviews) | Not enough data | 
| **Analytics** | 8.6 (62 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.9 (62 reviews) | Not enough data | 
| **Collection of information** | 8.7 (57 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 8.6 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (29 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 202 |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | 8.7 (173 reviews) | 8.7 (13 reviews) | 
| **Skills Management** | 8.6 (163 reviews) | 8.3 (11 reviews) | 
| **Shift Scheduling** | 8.5 (154 reviews) | 8.5 (10 reviews) | 
| **Agent Self-Service** | 8.2 (151 reviews) | 7.4 (11 reviews) | 
| **Mobile Access** | 8.0 (119 reviews) | 9.2 (14 reviews) | 

#### Administration

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Automation** | 8.1 (145 reviews) | 8.3 (13 reviews) | 
| **Performance Analysis** | 8.5 (164 reviews) | 8.8 (11 reviews) | 
| **Dashboards** | 8.4 (172 reviews) | 9.5 (14 reviews) | 
| **Forecasting** | 8.0 (145 reviews) | 8.0 (10 reviews) | 
| **Intraday Management** | 8.5 (153 reviews) | 8.2 (11 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.2/10 | 27 |
| **RingCentral Contact Center** | N/A | N/A |

#### Administration

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Access Control** | 9.2 (25 reviews) | Not enough data | 
| **Web Page Navigation** | 8.9 (24 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (23 reviews) | Not enough data | 

#### Security

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Data Security** | 9.3 (24 reviews) | Not enough data | 
| **Data Masking** | 9.4 (23 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 9.0/10 | 49 |
| **RingCentral Contact Center** | N/A | N/A |

#### Messaging Channels

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **SMS Messaging** | 9.0 (31 reviews) | Not enough data | 
| **Email** | 9.2 (32 reviews) | Not enough data | 
| **Voice Messaging** | 9.2 (34 reviews) | Not enough data | 
| **Two way messaging** | 9.0 (33 reviews) | Not enough data | 

#### Administration

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Scheduling** | 9.0 (35 reviews) | Not enough data | 
| **Triggered Notifications** | 8.9 (33 reviews) | Not enough data | 
| **Segmentation** | 8.7 (33 reviews) | Not enough data | 
| **Integrations** | 9.0 (37 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.1/10 | 191 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Omnichannel** | 8.7 (153 reviews) | Not enough data | 
| **Mobile Access** | 7.8 (132 reviews) | Not enough data | 
| **Queue Management** | 8.9 (168 reviews) | Not enough data | 
| **Call Routing** | 9.2 (171 reviews) | Not enough data | 
| **Call Back** | 8.8 (165 reviews) | Not enough data | 
| **IVR** | 9.2 (164 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (165 reviews) | Not enough data | 

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (61 reviews) | Not enough data | 

#### Workforce Management

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Call Monitoring** | 8.9 (155 reviews) | Not enough data | 
| **Performance Evaluation** | 8.8 (152 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Call Recording** | 9.1 (163 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.3 (166 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.9/10 | 46 |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Support

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Text** | 9.0 (35 reviews) | Not enough data | 
| **Speech** | 9.0 (37 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (34 reviews) | Not enough data | 

#### Automation

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Ticket Resolution** | 8.7 (33 reviews) | Not enough data | 
| **Customization** | 8.6 (37 reviews) | Not enough data | 
| **Intelligent Routing** | 9.1 (36 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Learning** | 9.0 (35 reviews) | Not enough data | 
| **Language** | 8.8 (35 reviews) | Not enough data | 
| **Conversational AI** | 9.0 (33 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 248 |
| **RingCentral Contact Center** | 8.5/10 | 29 |

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 7.8 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (28 reviews) | Feature Not Available | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | 8.6 (176 reviews) ✓ Verified | 9.3 (14 reviews) | 
| **Notifications** | 8.5 (178 reviews) ✓ Verified | 8.9 (15 reviews) | 
| **Targeted Emails** | 8.4 (131 reviews) | Not enough data | 
| **In-App Messaging** | 8.5 (145 reviews) | 8.7 (17 reviews) | 
| **Co-Browsing** | 8.4 (97 reviews) | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | 8.4 (175 reviews) ✓ Verified | 8.6 (15 reviews) | 
| **Conversation Archiving** | 8.7 (168 reviews) ✓ Verified | 8.9 (12 reviews) | 
| **Lead Development** | 8.4 (129 reviews) ✓ Verified | Feature Not Available | 
| **Knowledge Base** | 8.4 (145 reviews) ✓ Verified | 8.5 (11 reviews) | 
| **Team Inbox ** | 8.3 (141 reviews) ✓ Verified | 8.8 (12 reviews) | 
| **Customer Profiles** | 8.4 (138 reviews) ✓ Verified | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 47 |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 6.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (13 reviews) | Feature Not Available | 

#### Process

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | 8.3 (28 reviews) | 9.0 (8 reviews) | 
| **Tickets** | 9.0 (31 reviews) | 8.8 (7 reviews) | 
| **Macros** | 8.7 (29 reviews) | Not enough data | 

#### Channels

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Email** | 8.9 (33 reviews) | 8.6 (7 reviews) | 
| **Social** | 8.9 (34 reviews) | 9.0 (8 reviews) | 
| **Live Chat** | 8.8 (35 reviews) | 9.0 (7 reviews) | 
| **Phone** | 9.7 (37 reviews) | 9.3 (10 reviews) | 
| **Text** | 9.1 (33 reviews) | 9.2 (11 reviews) | 

#### Insight

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | 9.3 (30 reviews) | 7.8 (6 reviews) | 
| **Reporting** | 9.0 (37 reviews) | 8.1 (7 reviews) | 
| **Visitor Activity** | 8.9 (33 reviews) | Not enough data | 
| **Help Desk** | 9.4 (31 reviews) | 9.3 (9 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.5/10 | 28 |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | 7.5 (27 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 70 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (8 reviews) | Not enough data | 
| **Call Management** | 8.5 (9 reviews) | Not enough data | 
| **Network monitoring** | 6.7 (8 reviews) | Not enough data | 
| **Integrations** | 7.6 (9 reviews) | Not enough data | 
| **Virtual PBX** | 8.1 (7 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Phone Calls** | 9.6 (65 reviews) | Not enough data | 
| **Video Calls** | 7.5 (44 reviews) | Not enough data | 
| **Instant Messaging** | 8.4 (52 reviews) | Not enough data | 
| **Screen Sharing** | 8.3 (46 reviews) | Not enough data | 
| **Conference Calls** | 8.8 (53 reviews) | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (54 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Software Pairing** | 8.1 (54 reviews) | Not enough data | 
| **Browser Extension** | 7.9 (47 reviews) | Not enough data | 
| **Individual Download** | 7.8 (48 reviews) | Not enough data | 

#### Advanced Features

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Hold Music** | 8.9 (60 reviews) | Not enough data | 
| **Automated Attendants** | 8.6 (53 reviews) | Not enough data | 
| **VOiP Number** | 9.1 (61 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 11 |
| **RingCentral Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Voice Recognition** | 8.5 (8 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Speech Synthesis** | 9.0 (8 reviews) | Not enough data | 
| **Customizable speech** | 8.5 (8 reviews) | Not enough data | 
| **Multiple voice actions** | 8.8 (8 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Encrypted communication** | 8.8 (8 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Cross platform compatibility** | 8.8 (8 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.3/10 | 5 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.4/10 | 69 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 

#### Calling

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Record Calls** | 9.4 (62 reviews) | Not enough data | 
| **Generate Location** | 8.6 (54 reviews) | Not enough data | 
| **Call Types** | 8.8 (60 reviews) | Not enough data | 
| **Click-to-Call** | 8.8 (60 reviews) | Not enough data | 
| **Auto Dialer** | 8.9 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 8.6 (57 reviews) | Not enough data | 
| **Information Locater** | 8.6 (57 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (54 reviews) | Not enough data | 

#### Insights

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Notes** | 8.5 (55 reviews) | Not enough data | 
| **Daily Summary** | Feature Not Available | Not enough data | 
| **Automated Voicemails** | 8.5 (57 reviews) | Not enough data | 
| **Automated Emails** | 8.1 (52 reviews) | Not enough data | 
| **Sorts Prospects** | 8.1 (51 reviews) | Not enough data | 
| **Automated Note Taking** | 8.1 (9 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 8.7/10 | 67 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | 8.9 (43 reviews) | Not enough data | 
| **Native VoIP** | 9.3 (47 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (52 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | 8.6 (39 reviews) | Not enough data | 
| **Voicemail to SMS** | 8.1 (33 reviews) | Not enough data | 
| **File Sharing** | 8.2 (35 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.2 (36 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | 7.4/10 | 50 |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | 7.2 (20 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.0 (22 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.1 (20 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.2 (20 reviews) | Not enough data | 
| **Multilingual Support** | 7.4 (22 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | 6.9 (19 reviews) | Not enough data | 
| **Feedback Collection** | 7.6 (19 reviews) | Not enough data | 
| **Escalation Handling** | 8.2 (20 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (29 reviews) | Not enough data | 

#### Automation

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (26 reviews) | Not enough data | 
| **Feedback Collection** | 8.3 (20 reviews) | Not enough data | 
| **Document Processing** | 7.5 (19 reviews) | Not enough data | 

#### Autonomy

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | 6.6 (22 reviews) | Not enough data | 
| **Adaptive Responses** | 6.7 (21 reviews) | Not enough data | 
| **Task Execution** | 7.1 (21 reviews) | Not enough data | 
| **Problem Solving** | 7.2 (20 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Genesys Cloud CX** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Software](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Genesys Cloud CX (14):** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to RingCentral Contact Center (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Genesys Cloud CX | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 13.8% | 50.0% | 
| **Mid-Market** | 46.1% | 36.3% | 
| **Enterprise** | 40.1% | 13.7% | 

### By Industry

#### Genesys Cloud CX

- **Information Technology and Services:** 10.9%
- **Financial Services:** 10.2%
- **Telecommunications:** 5.8%
- **Consumer Services:** 5.1%
- **Insurance:** 4.7%
- **Accounting:** 4.6%
- **Banking:** 4.4%
- **Computer Software:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Retail:** 3.6%
- **Other:** 42.7%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Genesys Cloud CX

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3861 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)

---
## Top Discussions

### Genesys Cloud CX

- Title: [Anyone integrated PureCloud with custom CRM?](https://www.g2.com/discussions/anyone-integrated-purecloud-with-custom-crm) — 5 comments, 1 upvote
  > **Top comment:** "No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help."
- Title: [how do i reschedule emails or put them on hold?](https://www.g2.com/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) — 5 comments, 1 upvote
  > **Top comment:** "Best to comment on the Genesys Communities board for answers to these questions, and new features etc. "
- Title: [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) — 2 comments
  > **Top comment:** "Its a sales CRM tool. It's a good option for small businesses."
- Title: [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) — 2 comments
  > **Top comment:** "I collaborated by giving my opinion and observations."
- Title: [What does Zendesk software do?](https://www.g2.com/discussions/what-does-zendesk-software-do) — 2 comments
  > **Top comment:** "It is a ticketing Tool"

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/genesys-cloud-cx-vs-ringcentral-contact-center)