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Compare Front and Plivo 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $25.00 Per Month
Front
Star Rating
(2,407)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansPlivo
Star Rating
(749)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Free Trial is available
Browse all 3 pricing plansFront vs Plivo
When assessing the two solutions, reviewers found Front easier to use and do business with overall. However, reviewers preferred the ease of administration with Plivo. Reviewers determined that both products are equally easy to set up.
- Front and Plivo both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Plivo.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Plivo
Starter
Starting at $25.00
Per Month
- $10 free credits
- AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing
- Vibe Agent Builder
Free Trial
Front
Free Trial is available
Plivo
Free Trial is available
Ratings
Meets Requirements
9.1
1,898
9.1
524
Ease of Use
9.1
1,914
9.0
536
Ease of Setup
8.8
696
8.8
404
Ease of Admin
8.9
474
9.0
395
Quality of Support
9.1
1,633
8.6
479
Has the product been a good partner in doing business?
9.2
460
9.0
386
Product Direction (% positive)
9.3
1,785
7.7
490
Features by Category
Ticket and Case Management
8.8
268
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
287
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.9
245
|
Verified
Feature Not Available
9.1
309
Not enough data
9.2
286
|
Verified
Not enough data
8.7
261
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Feature Not Available
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Feature Not Available
Communication Channels
8.7
235
|
Verified
Feature Not Available
9.2
277
|
Verified
Not enough data
8.7
235
|
Verified
Not enough data
8.3
211
|
Verified
Feature Not Available
7.8
134
Not enough data
Platform
8.3
219
|
Verified
Not enough data
8.4
290
|
Verified
Not enough data
8.8
261
|
Verified
Not enough data
8.6
234
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.3
239
|
Verified
Not enough data
Authentication type
Not enough data
8.3
8
Not enough data
6.4
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Implementation
Not enough data
9.0
7
Not enough data
8.1
6
Not enough data
8.6
6
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
6.4
6
Not enough data
Feature Not Available
Not enough data
5.6
6
Not enough data
6.9
6
Not enough data
6.9
6
SMS Platform
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.4
6
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
475
Feature Not Available
Design
8.8
649
Feature Not Available
8.2
531
Feature Not Available
8.8
745
Not enough data
8.8
707
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Feature Not Available
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
806
Not enough data
8.9
813
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
726
Not enough data
8.7
706
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Functionality
Not enough data
9.0
335
|
Verified
Not enough data
9.0
322
|
Verified
Not enough data
8.8
312
|
Verified
Support
Not enough data
8.7
332
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
280
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Conversational Platform
8.8
491
8.7
5
8.8
385
8.3
5
8.7
385
8.3
5
8.8
343
Feature Not Available
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Feature Not Available
Sorting & Filtering
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
218
Not enough data
8.5
228
Not enough data
7.4
208
Not enough data
Time Management
9.0
229
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Feature Not Available
7.8
33
Not enough data
Communication
8.7
219
|
Verified
Not enough data
9.0
266
|
Verified
Not enough data
8.9
207
Not enough data
8.9
231
|
Verified
Not enough data
8.8
151
Feature Not Available
Internal Use
8.4
290
|
Verified
Not enough data
9.2
281
|
Verified
Feature Not Available
8.8
194
Feature Not Available
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
220
|
Verified
Not enough data
Generative AI
7.7
31
Feature Not Available
Self-Service Experience
8.4
58
Not enough data
8.5
56
Not enough data
8.1
56
Feature Not Available
8.3
54
Feature Not Available
8.5
53
Not enough data
Self-Service Platform
8.1
53
Not enough data
8.5
53
Not enough data
8.1
53
Not enough data
8.2
50
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Feature Not Available
9.5
7
Not enough data
9.5
7
Feature Not Available
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
159
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
240
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
182
Not enough data
8.4(won by default)
132
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
159
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
154
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Feature Not Available
Platform Basics - Phone Verification
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
5.8
8
Additional Features - Phone Verification
Not enough data
7.0
9
Not enough data
6.9
7
Not enough data
6.3
8
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaigns
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Plivo are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Front is categorized as Email Client, Shared Inbox, Complaint Management, Social Customer Service, and Email Management
Plivo is categorized as AI Agents For Business Operations, Customer Service Automation, WhatsApp Marketing, Conversational Marketing, Phone Verification, SMS Marketing, Chatbots, Multi-Factor Authentication (MFA), Communication Platform as a Service (CPaaS), Mobile Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Computer Software
19.1%
Information Technology and Services
11.8%
Marketing and Advertising
5.8%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.8%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 Comment
Official Response from Plivo
You can see detailed pricing at https://www.plivo.com/pricing/Read more
Does anybody from Ethiopia use Plivo, if so do you have deliverability issues some times?
1 Comment
HD
Hi there - I checked with our Plivo support team and the last known issue that was raised with us was in July and was due to a two week Internet blackout in...Read more
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