Compare Freshworks CRM and Pipedrive
See this
side-by-side comparison of Freshworks CRM vs. Pipedrive
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Pipedrive rates 4.3/5 stars with 1,327 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Freshworks CRM |  Pipedrive | |
| Star Rating | Freshworks CRM | Pipedrive |
| Market Segments | Freshworks CRM Small-Business (69.8% of reviews) | Pipedrive Small-Business (66.5% of reviews) |
| Entry Level Price | Freshworks CRM $0 per user per month | Pipedrive $ 15 / 15 € |
Freshworks CRM vs Pipedrive
When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.
- Reviewers felt that Freshworks CRM meets the needs of their business better than Pipedrive.
- When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Pipedrive.
Categories
Shared Categories
Freshworks CRM and Pipedrive are categorized as CRM
Unique Categories
Freshworks CRM is categorized as Sales Analytics, Email Tracking, Outbound Call Tracking, and Sales Engagement
Pipedrive has no unique categories
Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
Essential
$ 15 / 15 €
Advanced
$ 24.90 / 24.90 €
Professional
$ 49.90 / 49.90 €
Enterprise
$ 99 / 99 €
Free Trial
Ratings
Meets Requirements
Freshworks CRM
Responses: 789
Pipedrive
Responses: 1190
Ease of Use
Freshworks CRM
Responses: 800
Pipedrive
Responses: 1193
Ease of Setup
Freshworks CRM
Responses: 421
Pipedrive
Responses: 498
Ease of Admin
Freshworks CRM
Responses: 420
Pipedrive
Responses: 499
Quality of Support
Freshworks CRM
Responses: 771
Pipedrive
Responses: 1014
Ease of Doing Business With
Freshworks CRM
Responses: 415
Pipedrive
Responses: 474
Product Direction (% positive)
Freshworks CRM
Responses: 794
Pipedrive
Responses: 1180
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Responses: 555
Verified Feature
Pipedrive
Responses: 959
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Pipedrive
Opportunity & Pipeline Mgmt.
Freshworks CRM
Responses: 542
Verified Feature
Pipedrive
Responses: 977
Verified Feature
Task / Activity Management
Freshworks CRM
Responses: 544
Verified Feature
Pipedrive
Responses: 988
Verified Feature
Territory & Quota Management
Freshworks CRM
Responses: 365
Verified Feature
Pipedrive
Responses: 651
Verified Feature
Desktop Integration
Freshworks CRM
Responses: 194
Verified Feature
Pipedrive
Responses: 107
Verified Feature
Product & Price List Management
Freshworks CRM
Responses: 346
Verified Feature
Pipedrive
Responses: 650
Verified Feature
Quote & Order Management
Freshworks CRM
Responses: 337
Pipedrive
Responses: 616
Customer Contract Management
Freshworks CRM
Responses: 374
Verified Feature
Pipedrive
Responses: 702
Marketing Automation
Email Marketing
Freshworks CRM
Responses: 434
Verified Feature
Pipedrive
Responses: 558
Verified Feature
Campaign Management
Freshworks CRM
Responses: 409
Verified Feature
Pipedrive
Responses: 550
Verified Feature
Lead Management
Freshworks CRM
Responses: 511
Verified Feature
Pipedrive
Responses: 826
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Pipedrive
Responses: 532
Verified Feature
Customer Support
Case Management
Freshworks CRM
Responses: 380
Pipedrive
Responses: 46
Customer Support Portal
Freshworks CRM
Responses: 381
Pipedrive
Responses: 44
Knowledge Base
Freshworks CRM
Responses: 393
Pipedrive
Responses: 49
Call Center Features
Freshworks CRM
Responses: 311
Pipedrive
Responses: 546
Support Analytics
Freshworks CRM
Responses: 333
Pipedrive
Responses: 37
Reporting & Analytics
Reporting
Freshworks CRM
Responses: 475
Verified Feature
Pipedrive
Responses: 875
Verified Feature
Dashboards
Freshworks CRM
Responses: 501
Verified Feature
Pipedrive
Responses: 931
Verified Feature
Forecasting
Freshworks CRM
Responses: 367
Verified Feature
Pipedrive
Responses: 771
Verified Feature
Mobile & Social
Social Collaboration Features
Freshworks CRM
Pipedrive
Responses: 526
Verified Feature
Social Network Integration
Freshworks CRM
Responses: 72
Verified Feature
Pipedrive
Responses: 480
Verified Feature
Mobile User Support
Freshworks CRM
Responses: 195
Verified Feature
Pipedrive
Responses: 682
Verified Feature
Platform
Customization
Freshworks CRM
Responses: 270
Verified Feature
Pipedrive
Responses: 369
Verified Feature
Workflow Capability
Freshworks CRM
Responses: 258
Verified Feature
Pipedrive
Responses: 356
User, Role, and Access Management
Freshworks CRM
Responses: 278
Verified Feature
Pipedrive
Responses: 379
Verified Feature
Internationalization
Freshworks CRM
Responses: 197
Verified Feature
Pipedrive
Responses: 247
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Responses: 143
Pipedrive
Responses: 173
Verified Feature
Document & Content Mgmt.
Freshworks CRM
Responses: 179
Verified Feature
Pipedrive
Responses: 258
Performance and Reliability
Freshworks CRM
Responses: 268
Verified Feature
Pipedrive
Responses: 368
Verified Feature
Output Document Generation
Freshworks CRM
Responses: 167
Verified Feature
Pipedrive
Responses: 218
Integration
Data Import & Export Tools
Freshworks CRM
Responses: 239
Verified Feature
Pipedrive
Responses: 338
Verified Feature
Integration APIs
Freshworks CRM
Responses: 203
Verified Feature
Pipedrive
Responses: 285
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Responses: 178
Verified Feature
Pipedrive
Responses: 243
Verified Feature
Reviewers' Company Size
Reviewers of both Freshworks CRM and Pipedrive were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Pipedrive
Mid-Market
(51-1000 emp.)
Freshworks CRM
Pipedrive
Enterprise
(> 1000 emp.)
Freshworks CRM
Pipedrive
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Marketing and Advertising
12.4%
Information Technology and Services
12.1%
Computer Software
11.6%
Internet
6.2%
Real Estate
4.2%
Other
53.5%
Reviews
Most Helpful Favorable Review
Nathan K.
Administrator in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Jono C.
User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
VIGIL V.
Administrator in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
User in Hospital & Health Care
Very buggy - to do lists malfunction, pages load slowly, email chains sometimes won't attach with BCC or email integration. This is a very subpar CRM IMHO. I was a salesforce user and only used the basic functions to manage deals. I really don't know how...
Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
How do I move deals between stages with any email marketers?
2 comments
LF
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Can I Pay For Pipedrive With Something Other Than A Credit Card?
1 comment
Offical Response from Pipedrive
It is not possible to pay with a money transfer or any other form of payment for your Pipedrive account. We only accept credit cards.
Some banks now offer...Read more
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