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Compare Freshworks CRM and Pipedrive

See this
side-by-side comparison of Freshworks CRM vs. Pipedrive
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Pipedrive rates 4.3/5 stars with 1,327 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Freshworks CRM
Freshworks CRM
(883)
4.6 out of 5
Freshworks CRM
Answer a few questions to help the Freshworks CRM community
Have you used Freshworks CRM before?
Yes
Pipedrive
Pipedrive
(1,327)
4.3 out of 5
Pipedrive
Answer a few questions to help the Pipedrive community
Have you used Pipedrive before?
Yes
Star Rating
Freshworks CRM
Freshworks CRM
Pipedrive
Pipedrive
Market Segments
Freshworks CRM
Freshworks CRM
Small-Business (69.8% of reviews)
Pipedrive
Pipedrive
Small-Business (66.5% of reviews)
Entry Level Price
Freshworks CRM
Freshworks CRM
$0 per user per month
Pipedrive
Pipedrive
$ 15 / 15 €

Freshworks CRM vs Pipedrive

When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.

  • Reviewers felt that Freshworks CRM meets the needs of their business better than Pipedrive.
  • When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Pipedrive.
Categories
Shared Categories
Freshworks CRM
Freshworks CRM
Pipedrive
Pipedrive
Freshworks CRM and Pipedrive are categorized as CRM
Unique Categories
Pipedrive
Pipedrive has no unique categories
Pricing
Freshworks CRM
Freshworks CRM Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
Pipedrive
Pipedrive Pricing
Essential
$ 15 / 15 €
Advanced
$ 24.90 / 24.90 €
Professional
$ 49.90 / 49.90 €
Enterprise
$ 99 / 99 €
Free Trial
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Ratings
Meets Requirements
Freshworks CRM
Freshworks CRM
8.9
Responses: 789
Pipedrive
Pipedrive
8.4
Responses: 1190
Ease of Use
Freshworks CRM
Freshworks CRM
9.1
Responses: 800
Pipedrive
Pipedrive
8.9
Responses: 1193
Ease of Setup
Freshworks CRM
Freshworks CRM
8.9
Responses: 421
Pipedrive
Pipedrive
8.7
Responses: 498
Ease of Admin
Freshworks CRM
Freshworks CRM
9.0
Responses: 420
Pipedrive
Pipedrive
8.6
Responses: 499
Quality of Support
Freshworks CRM
Freshworks CRM
9.0
Responses: 771
Pipedrive
Pipedrive
8.4
Responses: 1014
Ease of Doing Business With
Freshworks CRM
Freshworks CRM
9.1
Responses: 415
Pipedrive
Pipedrive
8.7
Responses: 474
Product Direction (% positive)
Freshworks CRM
Freshworks CRM
9.5
Responses: 794
Pipedrive
Pipedrive
8.5
Responses: 1180
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 555
Verified Feature
Pipedrive
Pipedrive
8.5
Responses: 959
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Freshworks CRM
Feature Not Available
Pipedrive
Pipedrive
Feature Not Available
Opportunity & Pipeline Mgmt.
Freshworks CRM
Freshworks CRM
8.8
Responses: 542
Verified Feature
Pipedrive
Pipedrive
8.8
Responses: 977
Verified Feature
Task / Activity Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 544
Verified Feature
Pipedrive
Pipedrive
8.4
Responses: 988
Verified Feature
Territory & Quota Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 365
Verified Feature
Pipedrive
Pipedrive
7.6
Responses: 651
Verified Feature
Desktop Integration
Freshworks CRM
Freshworks CRM
8.8
Responses: 194
Verified Feature
Pipedrive
Pipedrive
7.9
Responses: 107
Verified Feature
Product & Price List Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 346
Verified Feature
Pipedrive
Pipedrive
7.5
Responses: 650
Verified Feature
Quote & Order Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 337
Pipedrive
Pipedrive
7.6
Responses: 616
Customer Contract Management
Freshworks CRM
Freshworks CRM
8.6
Responses: 374
Verified Feature
Pipedrive
Pipedrive
7.8
Responses: 702
Marketing Automation
Email Marketing
Freshworks CRM
Freshworks CRM
8.4
Responses: 434
Verified Feature
Pipedrive
Pipedrive
7.3
Responses: 558
Verified Feature
Campaign Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 409
Verified Feature
Pipedrive
Pipedrive
7.3
Responses: 550
Verified Feature
Lead Management
Freshworks CRM
Freshworks CRM
8.9
Responses: 511
Verified Feature
Pipedrive
Pipedrive
8.4
Responses: 826
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Freshworks CRM
Feature Not Available
Pipedrive
Pipedrive
7.5
Responses: 532
Verified Feature
Customer Support
Case Management
Freshworks CRM
Freshworks CRM
8.7
Responses: 380
Pipedrive
Pipedrive
8.2
Responses: 46
Customer Support Portal
Freshworks CRM
Freshworks CRM
8.7
Responses: 381
Pipedrive
Pipedrive
7.9
Responses: 44
Knowledge Base
Freshworks CRM
Freshworks CRM
8.8
Responses: 393
Pipedrive
Pipedrive
7.7
Responses: 49
Call Center Features
Freshworks CRM
Freshworks CRM
8.4
Responses: 311
Pipedrive
Pipedrive
7.7
Responses: 546
Support Analytics
Freshworks CRM
Freshworks CRM
8.6
Responses: 333
Pipedrive
Pipedrive
8.5
Responses: 37
Reporting & Analytics
Reporting
Freshworks CRM
Freshworks CRM
8.5
Responses: 475
Verified Feature
Pipedrive
Pipedrive
7.8
Responses: 875
Verified Feature
Dashboards
Freshworks CRM
Freshworks CRM
8.7
Responses: 501
Verified Feature
Pipedrive
Pipedrive
8.2
Responses: 931
Verified Feature
Forecasting
Freshworks CRM
Freshworks CRM
8.5
Responses: 367
Verified Feature
Pipedrive
Pipedrive
7.7
Responses: 771
Verified Feature
Mobile & Social
Social Collaboration Features
Freshworks CRM
Freshworks CRM
Feature Not Available
Pipedrive
Pipedrive
7.6
Responses: 526
Verified Feature
Social Network Integration
Freshworks CRM
Freshworks CRM
8.4
Responses: 72
Verified Feature
Pipedrive
Pipedrive
7.6
Responses: 480
Verified Feature
Mobile User Support
Freshworks CRM
Freshworks CRM
8.4
Responses: 195
Verified Feature
Pipedrive
Pipedrive
8.1
Responses: 682
Verified Feature
Platform
Customization
Freshworks CRM
Freshworks CRM
8.5
Responses: 270
Verified Feature
Pipedrive
Pipedrive
8.0
Responses: 369
Verified Feature
Workflow Capability
Freshworks CRM
Freshworks CRM
8.6
Responses: 258
Verified Feature
Pipedrive
Pipedrive
8.1
Responses: 356
User, Role, and Access Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 278
Verified Feature
Pipedrive
Pipedrive
8.4
Responses: 379
Verified Feature
Internationalization
Freshworks CRM
Freshworks CRM
8.4
Responses: 197
Verified Feature
Pipedrive
Pipedrive
8.3
Responses: 247
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Freshworks CRM
7.9
Responses: 143
Pipedrive
Pipedrive
7.7
Responses: 173
Verified Feature
Document & Content Mgmt.
Freshworks CRM
Freshworks CRM
8.1
Responses: 179
Verified Feature
Pipedrive
Pipedrive
7.9
Responses: 258
Performance and Reliability
Freshworks CRM
Freshworks CRM
9.0
Responses: 268
Verified Feature
Pipedrive
Pipedrive
8.7
Responses: 368
Verified Feature
Output Document Generation
Freshworks CRM
Freshworks CRM
8.0
Responses: 167
Verified Feature
Pipedrive
Pipedrive
7.6
Responses: 218
Integration
Data Import & Export Tools
Freshworks CRM
Freshworks CRM
8.4
Responses: 239
Verified Feature
Pipedrive
Pipedrive
8.2
Responses: 338
Verified Feature
Integration APIs
Freshworks CRM
Freshworks CRM
8.4
Responses: 203
Verified Feature
Pipedrive
Pipedrive
8.2
Responses: 285
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Freshworks CRM
8.0
Responses: 178
Verified Feature
Pipedrive
Pipedrive
7.9
Responses: 243
Verified Feature
Reviewers' Company Size
Reviewers of both Freshworks CRM and Pipedrive were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Freshworks CRM
69.8%
Pipedrive
Pipedrive
66.5%
Mid-Market
(51-1000 emp.)
Freshworks CRM
Freshworks CRM
25.0%
Pipedrive
Pipedrive
25.9%
Enterprise
(> 1000 emp.)
Freshworks CRM
Freshworks CRM
5.1%
Pipedrive
Pipedrive
7.5%
Reviewers' Industry
Freshworks CRM
Freshworks CRM Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Pipedrive
Pipedrive Industry
Marketing and Advertising
12.4%
Information Technology and Services
12.1%
Computer Software
11.6%
Internet
6.2%
Real Estate
4.2%
Other
53.5%
Reviews
Most Helpful Favorable Review
Freshworks CRM
Nathan K.
Administrator in Consumer Goods

I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...

Pipedrive
Jono C.
User in Information Technology and Services

Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...

Most Helpful Critical Review
Freshworks CRM
VIGIL V.
Administrator in Internet

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...

Pipedrive
GI
User in Hospital & Health Care

Very buggy - to do lists malfunction, pages load slowly, email chains sometimes won't attach with BCC or email integration. This is a very subpar CRM IMHO. I was a salesforce user and only used the basic functions to manage deals. I really don't know how...

Discussions
Freshworks CRM
Freshworks CRM Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
Pipedrive
Pipedrive Discussions
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
Karen C.
KC
Comment deleted by user.Read more
How do I move deals between stages with any email marketers?
2 comments
Lloyd F.
LF
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Can I Pay For Pipedrive With Something Other Than A Credit Card?
1 comment
Offical Response from Pipedrive
It is not possible to pay with a money transfer or any other form of payment for your Pipedrive account. We only accept credit cards. Some banks now offer...Read more
Screenshots
Videos
Freshworks CRM
Freshworks CRM Videos
Video Preview

Your sales team doesn’t need a CRM and 5 other tools to drive sales.
The video gives you a sneak peek on Freshsales and its functionality.

Pipedrive
Pipedrive Videos
Video Preview

Pipedrive demo - shorter & longer version of it

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