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Compare Freshservice and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$19.00
$12.00 1 Per Staff Per Month
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its significantly higher G2 Score for Service Desk functionality. Users appreciate its intuitive interface and modern tools that streamline customer support, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a robust feature set that allows for versatility across multiple departments, not just IT. Users have noted how it consolidates various applications into a single platform, enhancing efficiency and reducing costs compared to competitors.
- Users say that Vision Helpdesk offers a reliable and user-friendly experience, particularly praising its clean interface and well-organized features. This makes ticket management straightforward, which is especially beneficial for small businesses looking for effective support solutions.
- Reviewers mention that while Freshservice has a higher overall satisfaction score, Vision Helpdesk shines in its quality of support, with users highlighting the attentiveness and helpfulness of its support team. This responsiveness can be a crucial factor for businesses that require consistent assistance.
- G2 reviewers highlight that Freshservice's ease of use is a strong point, with many users finding the onboarding process smooth and intuitive. In contrast, while Vision Helpdesk also scores well in usability, it does not match the same level of user satisfaction in this area.
- According to recent feedback, both products have strong automation features, but Freshservice's ticket routing and prioritization capabilities are particularly noted for their effectiveness. Users have expressed that these features significantly enhance their workflow, making it easier to manage support requests efficiently.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Freshservice
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
9.2
88
Ease of Use
9.2
1,170
9.0
88
Ease of Setup
8.8
953
8.7
82
Ease of Admin
9.0
957
9.1
74
Quality of Support
9.0
1,128
9.4
86
Has the product been a good partner in doing business?
9.1
932
9.5
73
Product Direction (% positive)
9.5
1,155
9.3
83
Features by Category
Ticket and Case Management
Not enough data
9.4
69
|
Verified
Not enough data
9.2
68
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
9.2
62
Not enough data
8.8
56
|
Verified
Not enough data
9.0
64
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
66
|
Verified
Not enough data
9.3
61
|
Verified
Not enough data
8.7
38
Not enough data
8.9
39
|
Verified
Not enough data
8.3
27
|
Verified
Platform
Not enough data
8.7
49
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
9.1
58
|
Verified
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
Not enough data
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
9.4
24
8.7
132
9.2
24
7.1
112
9.1
22
7.6
114
9.1
15
8.2
133
9.5
16
Self-Service Platform
8.5
134
9.7
15
8.7
138
9.5
16
7.1
107
Feature Not Available
8.1
129
9.5
16
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.6
22
8.9
739
8.4
22
9.0
792
9.0
25
8.6
728
8.6
21
8.6
693
8.5
18
Reporting
8.6
774
8.2
23
8.2
637
7.9
23
8.2
616
8.3
17
Access & Usability
8.4
702
7.9
18
8.9
725
8.7
22
8.5
550
8.6
15
8.7
562
8.7
18
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Vision Helpdesk are categorized as Service Desk and Customer Self-Service
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, and Enterprise IT Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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