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Vision Helpdesk

Vision Helpdesk Alternatives & Competitors

(56)4.7 out of 5

Looking for alternatives to Vision Helpdesk? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Vision Helpdesk. Based on reviewer data you can see how Vision Helpdesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zendesk Support Suite, Zoho Desk, and LiveAgent are the most popular alternatives and competitors to Vision Helpdesk.

Top Alternatives to Vision Helpdesk

  • Freshdesk
  • Zendesk Support Suite
  • Zoho Desk
  • LiveAgent
  • TeamSupport

Top 20 Alternatives & Competitors to Vision Helpdesk

    #1
    #1
  1. Freshdesk

    (2,342)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Vision Helpdesk:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Vision Helpdesk:

    TY
    Excellent helpdesk software, which has transformed how we are able to operate our business. Fantastic support whenever you need it, they respond very fast to any issues to bottom them out when you...Read more

    Reviewers say compared to Vision Helpdesk, Freshdesk is:

    Slower to reach roi
    More expensive
    #2
    #2
  3. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Vision Helpdesk:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Vision Helpdesk:

    Joakim E.
    JE
    I don't think there we found any direct upsides to using Zendesk Guide. The text editor works fine, although it feels like an ancient WYSIWYG without any of the functionality that is to be expected...Read more

    Reviewers say compared to Vision Helpdesk, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Zoho Desk

    (2,674)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Vision Helpdesk:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Vision Helpdesk:

    UR
    I love Zoho Desk, because it aims to provide incredible tools to guarantee functions such as technical support within an organization, once it is logically implemented, highlighting that one of the...Read more

    Reviewers say compared to Vision Helpdesk, Zoho Desk is:

    Slower to reach roi
    More expensive
    #4
    #4
  7. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Vision Helpdesk:
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Vision Helpdesk:

    Frederico Rafael L.
    FL
    The friendly interaction with the Live agent team, and, the range of features offered by an acceptable price. In addition to that, there is a constant follow up, the introduction of new features,...Read more

    Reviewers say compared to Vision Helpdesk, LiveAgent is:

    More expensive
    Slower to reach roi
    Easier to set up
    #5
    #5
  9. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Vision Helpdesk:
  10. A powerful customer support suite with a focus on collaboration.

    Categories in common with Vision Helpdesk:

    AL
    Ease of use and user friendly out of the box.

    Reviewers say compared to Vision Helpdesk, TeamSupport is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Intercom

    (1,254)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Vision Helpdesk:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Vision Helpdesk:

    JA
    It is easy to use and makes conversations with customers more personal. Our sales, marketing and support teams can work together more effectively with multiple products on a single platform and...Read more

    Reviewers say compared to Vision Helpdesk, Intercom is:

    Slower to reach roi
    More expensive
    #7
    #7
  13. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Vision Helpdesk:
  14. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Vision Helpdesk:

    Isidoro "Roy" J.
    IJ
    I really enjoy how easy it is to take a help desk ticket and move it over to a sprint in case said ticket is a very involved task and requires more time than what's noted in SLA

    Reviewers say compared to Vision Helpdesk, Jira Service Management is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Vision Helpdesk:
  16. A help desk for teams that insist on a delightful customer experience

    Categories in common with Vision Helpdesk:

    AI
    Helpscout is easy to use and user friendly. As a new intake trainer, helpscout is easy to explain to new intakes. One of the great thing I like the most is that it doesn't take too much memory on...Read more

    Reviewers say compared to Vision Helpdesk, Help Scout is:

    More expensive
    Easier to set up
    More usable
    #9
    #9
  17. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Vision Helpdesk:
  18. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Vision Helpdesk:

    JV
    I love the UI and functionality of the platform. I love the Apps it provides for iOS and Android, It make it easier for our team to provide support. Managing cases is very intuitive and easy, it...Read more

    Reviewers say compared to Vision Helpdesk, Kayako is:

    Slower to reach roi
    More expensive
    #10
    #10
  19. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Vision Helpdesk:
  20. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Vision Helpdesk:

    Basiirat A.
    BA
    I like everything about Livechat as an helpdesk program. Some of my favorite features on Livechat are : MESSAGE SNEAK PEEK : This particular Livechat feature allows me see what a customer is...Read more

    Reviewers say compared to Vision Helpdesk, LiveChat is:

    Slower to reach roi
    More expensive
    Easier to set up
    #11
    #11
  21. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Vision Helpdesk:
  22. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Vision Helpdesk:

    AP
    - Easy to set up. We were ready to go live in 2 days. - Prompt support. - Highly customizable. - Integration with Microsoft Teams - Mobile app

    Reviewers say compared to Vision Helpdesk, Freshservice is:

    Slower to reach roi
    More expensive
    More usable
    #12
    #12
  23. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Vision Helpdesk:
  24. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Vision Helpdesk:

    KC
    The great thing about using Salesforce for HelpDesk is the tickets are created and generated to better help resolve client issues. You assign the account and contact information and create an...Read more

    Reviewers say compared to Vision Helpdesk, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #13
    #13
  25. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Vision Helpdesk:
  26. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Vision Helpdesk:

    DC
    The implementation was straight forward for us and they are constantly adding improvements without changing the price which is great. Also the support and community is great, very quick to respond...Read more

    Reviewers say compared to Vision Helpdesk, SysAid is:

    Slower to reach roi
    More expensive
    More usable
    #14
    #14
  27. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Vision Helpdesk:
  28. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Vision Helpdesk:

    AI
    It feels like it is just right product for our environment. We did choose it over Jira helpdesk software

    Reviewers say compared to Vision Helpdesk, SolarWinds Service Desk is:

    Slower to reach roi
    More expensive
    More usable
    #15
    #15
  29. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Vision Helpdesk:
  30. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Vision Helpdesk:

    Adora S.
    AS
    My team uses Hiver to respond to emails we receive to a shared Google Group. Prior to installing Hiver, we had to CC that email on our responses for visibility, but human error easily led to...Read more

    Reviewers say compared to Vision Helpdesk, Hiver is:

    Slower to reach roi
    More expensive
    Easier to set up
    #16
    #16
  31. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Vision Helpdesk:
  32. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Vision Helpdesk:

    GC
    Our Support team has benefitted from sharing information with our sales team which has previously deployed Sales Hub. The Chat Bot works well, nested ticket and variable custom ticket properties...Read more

    Reviewers say compared to Vision Helpdesk, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    #17
    #17
  33. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Vision Helpdesk:
  34. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Vision Helpdesk:

    Charlie K.
    CK
    Highly flexible LiveChat tools at a great price. Best value for livechat service implementation. Easy to administer. We host it on internal servers and our internal web developers designed the...Read more

    Reviewers say compared to Vision Helpdesk, LiveZilla is:

    More expensive
    Easier to set up
    Easier to admin
    #18
    #18
  35. Front

    (611)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Vision Helpdesk:
  36. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Vision Helpdesk:

    Giada P.
    GP
    The best part of using front is the easier way to combine, comment, share and assign emails to your teammate. Even when you are OOO or if you are not following a project in whole, but you should...Read more

    Reviewers say compared to Vision Helpdesk, Front is:

    Slower to reach roi
    More expensive
    More usable
    #19
    #19
  37. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Vision Helpdesk:
  38. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Vision Helpdesk:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.

    Reviewers say compared to Vision Helpdesk, Salesforce Essentials is:

    Slower to reach roi
    More expensive
    #20
    #20
  39. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Vision Helpdesk:
  40. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Vision Helpdesk:

    Greg D.
    GD
    From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

    Reviewers say compared to Vision Helpdesk, Helpshift is:

    Slower to reach roi
    More expensive