# How would you automate your current helpdesk system?

Modern businesses require fast responses to their challenges. Vision Helpdesk contains an entire automation section under its settings. What process are you following?

##### Post Metadata
- Posted at: over 4 years ago
- Author title: System Administrator
- Net upvotes: 1


## Comments
### Comment 1

Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar 
https://www.youtube.com/watch?v=vdOJ_CH7glk 

SLA and Escalation 
https://www.youtube.com/watch?v=MLpMBrcRWaM


Two things are important to start automating your customer service tool 

1)  Using SLA and Escalation rules to respond to tickets in a timely manner.
2) Using Workflow and Automation to help system to decide what action to take on defined events and classification of various criteria.

If you have more questions, IM our team on Skype - vision.helpdesk our team will be happy to help you with it.


##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Director & CEO Vision Helpdesk




## Related Product
[Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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