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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$0.00
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansHubSpot Sales Hub
Star Rating
(13,386)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Sales Hub excels in automation capabilities, allowing users to streamline their workflows effectively. Many users appreciate how it automates tasks and reminders, which helps them manage their sales activities more efficiently.
- Users say Freshsales stands out for its user-friendly interface, making it easy to navigate and customize. Reviewers highlight the ability to create personalized filters, which helps them manage leads more effectively and keep track of their sales pipeline.
- According to verified reviews, HubSpot Sales Hub has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in the feedback praising its comprehensive features for lead management and sales engagement.
- Reviewers mention that Freshsales offers solid automation features as well, particularly in lead management and follow-ups. Users appreciate how it simplifies the sales funnel, allowing them to categorize leads effectively, which saves time and effort.
- G2 reviewers highlight that while HubSpot Sales Hub has a robust set of features, some users find it challenging to configure to their specific workflows. This can lead to a steeper learning curve for new users compared to Freshsales, which is often noted for its intuitive setup.
- Users report that HubSpot Sales Hub's extensive review count and high G2 Score reflect a strong market presence and user satisfaction, while Freshsales, despite its positive feedback, has fewer reviews, suggesting a smaller user base and potentially less comprehensive insights into its performance.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Freshsales
Free Trial is available
HubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.6
9,753
Ease of Use
9.0
1,052
8.7
10,639
Ease of Setup
8.8
559
8.3
4,617
Ease of Admin
8.9
535
8.6
3,112
Quality of Support
8.8
1,009
8.6
8,781
Has the product been a good partner in doing business?
9.0
529
8.7
3,066
Product Direction (% positive)
9.3
1,033
8.7
9,333
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.7
6036
|
Verified
8.3
417
Feature Not Available
8.8
707
|
Verified
8.5
5887
|
Verified
8.5
705
|
Verified
8.5
6079
|
Verified
8.3
507
|
Verified
7.8
4185
|
Verified
8.6
336
|
Verified
8.5
5046
|
Verified
8.2
482
|
Verified
7.8
3241
|
Verified
8.1
468
7.8
3147
|
Verified
8.4
510
|
Verified
8.2
2440
Marketing Automation
8.5
548
8.7
5369
|
Verified
8.5
522
8.5
5036
|
Verified
8.9
627
8.7
5178
|
Verified
7.9
114
8.1
4426
|
Verified
Customer Support
8.5
534
8.3
3619
|
Verified
8.6
542
8.2
2449
8.6
548
8.4
3282
|
Verified
8.2
458
8.0
3264
|
Verified
8.4
478
8.3
3497
|
Verified
Reporting & Analytics
8.4
629
|
Verified
8.2
5744
|
Verified
8.6
665
|
Verified
8.4
6097
|
Verified
8.3
508
|
Verified
7.9
4271
|
Verified
Mobile & Social
Feature Not Available
8.0
3792
|
Verified
8.1
208
|
Verified
8.1
2444
|
Verified
8.3
331
|
Verified
7.7
4112
|
Verified
Platform
8.4
404
|
Verified
8.1
2899
|
Verified
8.5
393
|
Verified
8.3
2515
|
Verified
8.7
414
|
Verified
8.5
2971
|
Verified
8.3
314
|
Verified
8.1
2274
|
Verified
7.7
258
7.5
1968
8.0
301
|
Verified
8.0
2568
|
Verified
8.8
408
|
Verified
8.6
2971
|
Verified
8.0
285
|
Verified
8.0
1657
Integration
8.4
375
|
Verified
8.4
2258
|
Verified
8.3
331
|
Verified
8.2
2362
|
Verified
7.9
297
|
Verified
8.1
2221
|
Verified
Generative AI
7.6
84
7.4
668
Agentic AI - CRM
Not enough data
7.1
207
Not enough data
7.1
205
Not enough data
7.3
203
Not enough data
7.1
206
Not enough data
7.0
205
Not enough data
7.1
205
Not enough data
7.1
205
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.4
527
8.3
19
8.6
623
8.6
20
8.8
651
8.7
18
8.9
658
Organization
8.6
20
9.0
680
8.9
19
8.8
666
7.9
19
8.7
604
Performance Analysis
7.9
17
8.3
558
8.3
23
8.8
667
Sales Analysis
7.8
20
8.5
562
8.8
21
8.7
618
Generative AI
8.3
12
8.2
157
7.9
13
8.3
157
Agentic AI - AI Sales Assistant
Not enough data
7.9
21
Not enough data
8.0
20
Not enough data
8.0
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
8.1
21
Not enough data
8.4
21
Integrated Workflows
9.0
236
|
Verified
8.8
1628
8.9
244
|
Verified
9.0
1672
8.4
182
|
Verified
8.3
1435
8.7
182
|
Verified
8.2
1335
8.9
219
|
Verified
8.8
1518
8.7
69
8.7
1381
8.8
64
8.6
1302
Repeatability and Reportability
8.9
206
|
Verified
8.6
1476
8.9
222
|
Verified
8.7
1544
8.9
220
|
Verified
8.6
1516
8.7
186
|
Verified
8.1
1392
7.6
57
Feature Not Available
AI and Automation
8.4
66
8.2
1242
8.2
69
8.1
1209
8.3
62
8.2
1201
7.9
63
7.8
1081
7.7
59
7.7
1027
Generative AI
8.2
28
7.4
492
Agentic AI - Sales Engagement
Not enough data
7.0
176
Not enough data
7.2
177
Not enough data
7.2
178
Not enough data
7.3
177
Not enough data
7.2
178
Not enough data
7.2
178
Not enough data
7.2
179
Call Analytics
Not enough data
8.2
300
Not enough data
7.9
268
Not enough data
8.1
277
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.5
242
Not enough data
7.7
252
Generative AI
Not enough data
7.7
111
Agentic AI - Conversation Intelligence
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.7
25
Not enough data
7.3
25
Not enough data
7.7
24
Not enough data
7.4
24
Not enough data
7.4
24
Responses
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
7.4
9
Automation - AI Agents
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.6
7
Platform
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.8
8
Autonomy - AI Agents
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.5
8
Generative AI
Not enough data
9.0
8
Not enough data
9.0
8
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.3
522
Not enough data
9.0
718
Not enough data
8.3
587
Not enough data
8.4
576
Not enough data
7.7
487
Branding & Customizatio
Not enough data
8.6
627
Not enough data
8.7
647
Not enough data
8.4
569
Automatic Rules & Configurations
Not enough data
8.7
621
Not enough data
8.9
630
Not enough data
8.5
587
Agentic AI - Business Scheduling
Not enough data
7.6
46
Not enough data
7.6
46
Agentic AI - Visitor Identification
Not enough data
6.0
17
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.6
78
Not enough data
6.8
78
Not enough data
6.6
78
Incentives
8.5
28
7.9
768
8.6
29
8.1
845
|
Verified
7.9
28
7.6
716
|
Verified
8.3
30
8.3
941
Personalization
8.8
32
8.4
966
8.6
33
8.5
1096
|
Verified
8.6
34
8.8
1194
|
Verified
8.4
31
8.5
986
|
Verified
Administrative
8.5
32
8.6
1020
|
Verified
8.4
29
8.4
900
|
Verified
8.4
28
8.3
856
Agentic AI - Email Tracking
Not enough data
6.9
115
Not enough data
6.9
115
Not enough data
7.0
115
Not enough data
6.9
115
Not enough data
6.9
114
Not enough data
6.9
115
Not enough data
7.0
116
Analytics
8.8
224
8.7
2089
8.8
217
8.8
2078
8.2
50
Feature Not Available
Customizations
9.0
234
8.8
2130
9.2
239
8.9
2129
8.9
246
8.8
2222
8.6
220
Feature Not Available
8.9
241
8.9
2202
Generative AI
7.7
32
7.5
482
Agentic AI - Sales Analytics
Not enough data
6.9
101
Not enough data
7.1
100
Not enough data
7.2
98
Not enough data
7.3
100
Not enough data
7.2
99
Data Sourcing
8.1
84
8.3
1350
8.4
84
8.4
1419
8.2
78
8.2
1287
8.4
89
8.6
1537
8.3
84
8.4
1381
Predictive Analytics
8.1
85
8.1
1338
8.2
83
8.2
1298
8.0
78
7.7
1125
7.6
80
7.9
1257
Sales Management
8.4
89
8.8
1546
7.8
79
7.9
1239
8.3
84
8.4
1401
8.7
89
8.9
1611
Agentic AI - Outbound Call Tracking
Not enough data
7.5
64
Not enough data
7.2
62
Calling
8.8
137
8.6
1192
8.8
120
8.1
984
8.7
130
8.6
1151
9.1
146
8.7
1183
Not enough data
7.9
71
Contacts
9.0
151
8.7
1258
9.0
137
8.4
1100
9.0
143
8.6
1160
Insights
9.1
165
9.0
1347
9.1
142
8.7
1188
8.9
123
Feature Not Available
9.0
145
Feature Not Available
9.0
141
8.4
1092
Not enough data
7.6
67
Agentic AI - Sales Enablement
Not enough data
7.1
64
Not enough data
7.1
63
Not enough data
7.0
62
Content Management
Not enough data
8.4
804
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
813
Not enough data
8.4
799
Analytics
Not enough data
8.4
882
Not enough data
8.4
883
Not enough data
8.4
828
Not enough data
8.3
802
Learning Management - Sales Enablement
Not enough data
7.5
39
Not enough data
7.4
38
Not enough data
7.8
40
Revenue Enablement - Sales Enablement
Not enough data
7.3
38
Not enough data
7.2
38
Not enough data
7.4
39
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and HubSpot Sales Hub are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Visitor Identification
Unique Categories
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Enablement, AI Agents For Business Operations, and Insurance CRM
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
15.9%
Information Technology and Services
12.1%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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