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Compare Freshdesk and Trello 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (54.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$0.00
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTrello
Star Rating
(13,901)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansFreshdesk vs Trello
When assessing the two solutions, reviewers found Trello easier to use, set up, and administer. Reviewers also preferred doing business with Trello overall.
- Reviewers felt that Trello meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Freshdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over Trello.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Trello
Free
$0.00
For individuals or teams looking to organize anything.
- Unlimited cards
- Unlimited members
- Up to 10 boards per Workspace
Free Trial
Freshdesk
Free Trial is available
Trello
Free Trial is available
Ratings
Meets Requirements
8.6
3,181
8.8
11,828
Ease of Use
8.8
3,203
9.0
11,880
Ease of Setup
8.6
2,263
9.1
3,256
Ease of Admin
8.7
2,153
8.9
3,052
Quality of Support
8.7
3,080
8.5
7,436
Has the product been a good partner in doing business?
8.8
2,078
8.9
2,466
Product Direction (% positive)
8.8
3,156
8.1
11,470
Features by Category
Ticket and Case Management
8.9
2221
|
Verified
Not enough data
8.8
2228
|
Verified
Not enough data
8.5
2143
|
Verified
Not enough data
8.5
2034
|
Verified
Not enough data
8.3
1798
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2008
|
Verified
Not enough data
8.2
1372
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1922
|
Verified
Not enough data
8.9
2069
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Task Creation
Not enough data
9.1
1709
Not enough data
8.9
1713
Not enough data
9.3
1727
Not enough data
8.3
1399
Task Management
Not enough data
8.9
1708
Not enough data
9.1
1727
Not enough data
8.2
1427
Not enough data
8.6
1450
Generative AI
Not enough data
7.0
180
Not enough data
7.1
177
Automation
Not enough data
8.9
340
Not enough data
8.6
349
Not enough data
8.3
310
Administration
Not enough data
8.5
324
Not enough data
8.6
311
Not enough data
9.3
334
Project management
Not enough data
9.2
351
Not enough data
8.4
305
Not enough data
9.0
345
Not enough data
8.7
331
Not enough data
8.7
325
Not enough data
8.2
286
Not enough data
8.8
328
Workload
Not enough data
8.5
307
Not enough data
8.8
329
Not enough data
8.7
310
Not enough data
8.4
286
Communication & Collaboration
Not enough data
8.5
309
Not enough data
8.5
313
Not enough data
9.1
338
Cost Management
Not enough data
8.1
278
Not enough data
8.2
285
Not enough data
8.3
270
Integration
Not enough data
8.2
280
Not enough data
8.3
278
Not enough data
8.0
286
Generative AI
Not enough data
7.1
112
Not enough data
7.3
110
Agentic AI - Work Management
Not enough data
7.5
21
Not enough data
7.5
21
Not enough data
7.2
21
Not enough data
7.1
21
Communication
Not enough data
8.1
901
Not enough data
8.5
1025
Not enough data
8.2
888
Not enough data
8.5
925
Not enough data
8.4
920
Content & Documents
Not enough data
8.7
1130
Not enough data
8.9
1168
Not enough data
8.6
1114
Not enough data
8.3
921
Controls
Not enough data
8.5
1037
Not enough data
8.5
956
Not enough data
8.9
1091
Not enough data
8.6
1022
Not enough data
8.7
925
Project Management
Not enough data
9.2
1221
Not enough data
9.0
1188
Not enough data
9.0
1180
Not enough data
8.7
996
Remote Collaboration
Not enough data
8.9
1098
Not enough data
8.9
1129
Not enough data
8.9
1090
Not enough data
8.3
863
Generative AI
Not enough data
7.1
121
Not enough data
7.3
120
Agentic AI - Project Collaboration
Not enough data
7.2
23
Not enough data
7.2
23
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Agentic AI - Google Workspace Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Trello share no categories
Unique Categories
Trello is categorized as Work Management, Project Collaboration, Task Management, and Google Workspace Project Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trello
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
12.1%
Information Technology and Services
11.4%
Marketing and Advertising
9.2%
Education Management
4.3%
Internet
3.6%
Other
59.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Can I use trello offline?
14 Comments
KS
You can update your status offline but it won't reflect on other person's profile. To let them know you have to be online.Read more
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