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Compare Freshdesk and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Per Month
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Tidio. Users appreciate its clean interface and robust automation features, which streamline ticket management and enhance productivity.
- Users say that Tidio shines in its ease of use and quick setup, making it a great choice for small businesses looking for a straightforward solution. Reviewers highlight its live chat capabilities that allow for instant customer engagement, even when offline.
- According to verified reviews, Freshdesk's multi-channel support is a standout feature, helping teams manage customer interactions across various platforms efficiently. Users find that the shared inbox functionality prevents ticket duplication and ensures organized workflows.
- Reviewers mention that Tidio's AI capabilities, particularly the Lyro AI agent, enhance customer support by automatically generating a knowledge base and facilitating smooth transitions between AI and human agents. This feature is praised for improving response accuracy.
- G2 reviewers highlight that while Freshdesk has a higher overall satisfaction score, Tidio's recent feedback indicates a strong focus on customer engagement, with features like notifications that help users respond to queries promptly, thus reducing response times.
- Users report that Freshdesk's ticket creation and response user experience are highly rated, with many finding it beneficial for aligning tickets to the right agents. This level of organization is crucial for teams handling a high volume of support requests.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Freshdesk
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
9.1
1,303
Ease of Use
8.8
3,208
9.3
1,321
Ease of Setup
8.6
2,267
9.2
1,061
Ease of Admin
8.7
2,154
9.2
948
Quality of Support
8.7
3,083
9.2
1,136
Has the product been a good partner in doing business?
8.8
2,078
9.2
898
Product Direction (% positive)
8.8
3,160
9.2
1,171
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
8.5
83
8.8
2232
|
Verified
8.4
81
8.5
2147
|
Verified
8.4
87
8.5
2037
|
Verified
8.6
89
8.3
1800
|
Verified
7.9
71
8.5
2088
|
Verified
8.6
80
8.7
2010
|
Verified
8.2
75
8.2
1374
|
Verified
8.4
75
Generative AI
7.3
331
7.2
46
7.4
328
6.9
44
Agentic AI - Help Desk
7.1
59
7.0
15
6.9
59
7.1
15
7.2
59
7.0
15
Communication Channels
8.6
1923
|
Verified
8.7
80
8.9
2070
|
Verified
8.7
78
8.4
1314
|
Verified
9.2
87
8.0
1193
|
Verified
8.0
73
7.9
940
|
Verified
7.2
68
Platform
8.0
1154
|
Verified
8.8
104
8.1
1662
|
Verified
8.9
718
|
Verified
8.6
1545
|
Verified
9.0
109
8.2
1142
|
Verified
8.7
110
8.0
1865
|
Verified
8.2
94
8.3
1959
|
Verified
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.3
355
8.0
57
7.9
333
8.1
56
7.5
324
Feature Not Available
Design
8.2
331
8.4
55
7.8
336
7.6
56
8.2
356
8.0
56
8.3
343
8.2
55
8.4
332
8.2
55
Generative AI
7.7
266
7.7
37
7.7
266
7.6
36
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
496
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
453
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
8.3
433
8.4
124
8.3
381
8.1
117
8.3
373
8.1
118
8.4
308
8.4
120
Support Automation
8.4
389
8.4
113
8.4
410
8.3
110
8.2
373
8.5
110
8.2
314
8.4
115
Generative AI
7.4
209
8.1
70
7.4
206
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.9
118
7.8
82
7.9
117
7.4
79
7.6
116
7.2
80
Communication
8.8
585
|
Verified
9.3
749
|
Verified
8.7
602
|
Verified
9.1
752
|
Verified
8.7
496
|
Verified
8.5
540
8.5
200
9.1
648
|
Verified
8.2
202
8.5
482
|
Verified
Internal Use
8.1
1662
|
Verified
8.9
718
|
Verified
8.6
204
9.0
615
|
Verified
8.1
186
8.8
610
|
Verified
8.8
560
|
Verified
8.6
583
|
Verified
8.8
520
|
Verified
8.8
567
|
Verified
8.6
548
|
Verified
8.7
593
|
Verified
Generative AI
7.9
144
8.1
54
Self-Service Experience
8.7
960
8.7
90
8.6
913
8.8
81
8.3
687
8.7
26
8.2
241
8.8
87
8.4
258
8.9
88
Self-Service Platform
8.5
254
8.7
90
8.6
261
9.0
94
8.0
221
8.8
88
8.4
238
8.8
90
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by 0.3)
81
7.9
26
8.1(won by 0.2)
81
7.9
26
Process
8.6(won by 0.4)
164
8.2
46
9.3(won by 0.8)
484
8.5
48
8.6(won by 0.2)
374
8.4
43
Channels
9.2(won by 0.3)
480
8.9
49
8.7
419
8.9(won by 0.2)
50
8.8
380
9.4(won by 0.6)
51
8.5(won by 0.4)
342
8.1
43
8.2
56
8.6(won by 0.4)
43
Insight
8.6(won by 0.1)
383
8.5
42
8.7(won by 0.4)
172
8.3
46
8.6
375
9.1(won by 0.5)
51
9.1
447
9.2(won by 0.1)
41
Generative AI
7.7
88
5.2
7
7.7
87
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
9.0
12
8.5
44
8.8
11
8.3
44
8.3
12
8.3
43
8.8
12
8.6
43
8.1
12
8.2
42
Customer Interaction Automation - AI Customer Support Agents
8.2
12
8.5
43
8.6
13
8.5
42
8.7
13
8.7
42
8.6
13
8.6
43
Automation
9.0
12
8.6
46
8.8
12
8.6
44
8.9
12
8.4
45
Autonomy
7.2
12
8.2
42
8.6
11
8.3
43
8.5
12
8.5
43
8.2
12
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Tidio are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Complaint Management
Tidio is categorized as AI Agents For Business Operations, AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, Customer Service Automation, and Digital Adoption Platform
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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