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Compare Freshdesk and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$4,200.00 1 User Per Year
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSprinklr Service
Star Rating
(712)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher overall score compared to Sprinklr Service. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its intuitive onboarding, making it easier for teams to get started without extensive training. In contrast, some users of Sprinklr Service mention challenges with setup, indicating a steeper learning curve.
- Users say that Freshdesk's multi-channel support is a standout feature, allowing teams to manage customer interactions seamlessly across various platforms. This capability is highlighted in feedback where users note the effectiveness of the shared inbox in preventing ticket duplication.
- Reviewers mention that Sprinklr Service offers impressive customization options, enabling teams to tailor workflows to their specific needs. This flexibility is particularly beneficial for larger enterprises, as noted by users who value the platform's ability to unify customer interactions across multiple channels.
- G2 reviewers highlight that Freshdesk's quality of support is consistently rated higher, with users appreciating the responsiveness and helpfulness of the support team. In comparison, Sprinklr Service users have expressed a desire for improved support, indicating that this is an area where Freshdesk has a clear advantage.
- According to recent user feedback, Freshdesk's ticket creation and response experiences are rated highly, with users enjoying the streamlined process that enhances efficiency. Meanwhile, Sprinklr Service users have noted that while it offers robust features, the user experience can sometimes feel less intuitive, particularly in ticket handling.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Freshdesk
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
8.5
585
Ease of Use
8.8
3,208
8.3
601
Ease of Setup
8.6
2,267
8.0
444
Ease of Admin
8.7
2,154
8.1
234
Quality of Support
8.7
3,083
8.1
562
Has the product been a good partner in doing business?
8.8
2,078
8.6
235
Product Direction (% positive)
8.8
3,160
8.7
591
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
8.6
69
|
Verified
8.8
2232
|
Verified
8.4
70
|
Verified
8.5
2147
|
Verified
8.6
73
|
Verified
8.5
2037
|
Verified
7.9
69
|
Verified
8.3
1800
|
Verified
8.0
64
|
Verified
8.5
2088
|
Verified
8.3
69
|
Verified
8.7
2010
|
Verified
8.3
67
|
Verified
8.2
1374
|
Verified
8.2
70
|
Verified
Generative AI
7.3
331
7.4
45
7.4
328
7.0
46
Agentic AI - Help Desk
7.1
59
6.9
18
6.9
59
6.9
18
7.2
59
7.1
18
Communication Channels
8.6
1923
|
Verified
8.1
63
|
Verified
8.9
2070
|
Verified
8.1
64
|
Verified
8.4
1314
|
Verified
7.8
68
|
Verified
8.0
1193
|
Verified
8.9
67
|
Verified
7.9
940
|
Verified
7.0
59
Platform
8.0
1154
|
Verified
7.6
71
|
Verified
8.1
1662
|
Verified
7.8
140
|
Verified
8.6
1545
|
Verified
8.6
78
|
Verified
8.2
1142
|
Verified
8.2
75
|
Verified
8.0
1865
|
Verified
8.9
82
|
Verified
8.3
1959
|
Verified
8.9
82
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
7.8
74
7.9
117
7.4
72
7.6
116
7.2
72
Communication
8.8
585
|
Verified
7.8
101
|
Verified
8.7
602
|
Verified
8.3
110
|
Verified
8.7
496
|
Verified
7.6
98
8.5
200
8.2
101
8.2
202
7.3
96
Internal Use
8.1
1662
|
Verified
7.8
140
|
Verified
8.6
204
8.0
108
|
Verified
8.1
186
7.9
101
8.8
560
|
Verified
8.4
102
8.8
520
|
Verified
8.0
102
|
Verified
8.6
548
|
Verified
8.1
108
|
Verified
Generative AI
7.9
144
7.5
41
Self-Service Experience
8.7
960
8.0
53
8.6
913
7.6
54
8.3
687
7.3
53
8.2
241
8.1
51
8.4
258
7.6
52
Self-Service Platform
8.5
254
8.1
53
8.6
261
7.7
51
8.0
221
7.4
53
8.4
238
7.7
54
Agentic AI - Customer Self-Service
7.8
19
6.5
8
7.7
17
7.1
8
7.9
18
8.1
8
7.6
19
7.3
8
7.5
19
7.5
8
7.4
18
7.9
8
7.7
18
7.3
8
Generative AI
8.2(won by 1.3)
81
6.9
225
8.1(won by 1.3)
81
6.8
222
Process
8.6(won by 0.3)
164
8.3
310
9.3(won by 1.6)
484
7.7
307
8.6(won by 0.5)
374
8.1
307
Channels
9.2(won by 1.9)
480
7.3
282
8.7
419
8.8(won by 0.1)
325
8.8(won by 1.6)
380
7.2
274
8.5(won by 1.9)
342
6.6
262
8.2(won by 0.7)
56
7.5
271
Insight
8.6(won by 0.9)
383
7.7
290
8.7(won by 0.4)
172
8.3
313
8.6(won by 0.7)
375
7.9
285
9.1(won by 1.5)
447
7.6
281
Generative AI
Not enough data
7.5
12
Generative AI
7.7
88
7.1
103
7.7
87
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Sprinklr Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Consumer Services
11.3%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.1%
Telecommunications
4.0%
Other
64.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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