Compare Freshdesk and Sprinklr Service 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$4,200.00 1 User Per Year
Freshdesk
Star Rating
(3,717)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSprinklr Service
Star Rating
(732)4.3 out of 5
Market Segments
Enterprise (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean interface and easy navigation. Users find that it significantly reduces stress when managing multiple customer queries, thanks to its effective ticket automation and SLA management features.
- Users say that Sprinklr Service provides a robust interface for social care, making it easier for agents to access necessary information quickly. The Care Console is highlighted as a central hub for managing customer engagements, streamlining the review and response process.
- According to verified reviews, Freshdesk's implementation process is notably quick and intuitive, allowing new hires to start handling tickets efficiently without extensive training. This ease of onboarding is a significant advantage for teams looking to scale quickly.
- Reviewers mention that while Sprinklr Service is highly configurable, some users face challenges with its complexity, which can hinder quick adaptation to specific workflow needs. This contrasts with Freshdesk's more straightforward customization options that align well with diverse team requirements.
- G2 reviewers highlight Freshdesk's strong automation capabilities, which help reduce manual work for customer support teams. Users appreciate how these features allow for a more structured and efficient ticket management process, enhancing overall productivity.
- Users note that while Sprinklr Service is effective for enterprise-level social care, its high entry-level price may be a barrier for smaller businesses. In contrast, Freshdesk offers a more accessible pricing model, making it a popular choice among small businesses looking for comprehensive support solutions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Freshdesk
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.6
3,259
8.5
594
Ease of Use
8.9
3,281
8.3
615
Ease of Setup
8.6
2,338
7.9
453
Ease of Admin
8.7
2,198
8.1
237
Quality of Support
8.7
3,156
8.1
576
Has the product been a good partner in doing business?
8.8
2,121
8.6
238
Product Direction (% positive)
8.8
3,231
8.7
600
Features by Category
Ticket and Case Management
8.9
2239
|
Verified
8.6
69
|
Verified
8.8
2256
|
Verified
8.5
71
|
Verified
8.5
2181
|
Verified
8.6
73
|
Verified
8.5
2060
|
Verified
7.9
69
|
Verified
8.3
1808
|
Verified
8.0
64
|
Verified
8.5
2090
|
Verified
8.3
69
|
Verified
8.7
2018
|
Verified
8.3
67
|
Verified
8.3
1373
|
Verified
8.2
70
|
Verified
Generative AI
7.3
328
7.4
45
7.4
324
7.0
46
Agentic AI - Help Desk
7.1
58
6.9
18
6.8
57
6.9
18
7.2
56
7.1
18
Communication Channels
8.6
1925
|
Verified
8.1
63
|
Verified
8.9
2087
|
Verified
8.1
64
|
Verified
8.4
1313
|
Verified
7.8
68
|
Verified
8.0
1190
|
Verified
8.9
67
|
Verified
7.9
935
|
Verified
7.0
59
Platform
8.1
1156
|
Verified
7.6
72
|
Verified
8.1
1658
|
Verified
7.8
140
|
Verified
8.6
1548
|
Verified
8.6
79
|
Verified
8.3
1149
|
Verified
8.2
76
|
Verified
8.0
1875
|
Verified
8.9
84
|
Verified
8.3
1962
|
Verified
8.9
85
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
7.8
74
7.9
114
7.4
72
7.6
113
7.2
72
Communication
8.8
584
|
Verified
7.9
101
|
Verified
8.7
600
|
Verified
8.3
111
|
Verified
8.7
494
|
Verified
7.6
98
8.5
199
8.3
101
8.2
202
7.3
95
Internal Use
8.1
1658
|
Verified
7.8
140
|
Verified
8.6
203
8.1
108
|
Verified
8.2
186
7.9
101
8.8
558
|
Verified
8.4
101
8.8
518
|
Verified
8.0
102
|
Verified
8.6
546
|
Verified
8.1
108
|
Verified
Generative AI
7.9
140
7.5
41
Self-Service Experience
8.7
960
8.0
53
8.6
912
7.6
54
8.3
684
7.3
53
8.2
239
8.1
51
8.4
257
7.6
52
Self-Service Platform
8.5
253
8.1
53
8.7
261
7.8
52
8.0
222
7.5
54
8.5
238
7.7
54
Agentic AI - Customer Self-Service
7.7
16
6.5
8
7.7
15
7.1
8
7.9
16
8.1
8
7.7
17
7.3
8
7.6
17
7.5
8
7.6
16
7.9
8
7.8
16
7.3
8
Generative AI
8.2(won by 1.3)
79
6.9
230
8.0(won by 1.2)
79
6.8
223
Process
8.6(won by 0.3)
162
8.3
313
9.3(won by 1.6)
484
7.7
309
8.6(won by 0.4)
371
8.2
310
Channels
9.2(won by 1.9)
479
7.3
284
8.7
415
8.8(won by 0.1)
334
8.8(won by 1.6)
376
7.2
277
8.5(won by 1.9)
340
6.6
266
8.3(won by 0.8)
58
7.5
272
Insight
8.6(won by 0.9)
382
7.7
294
8.7(won by 0.4)
169
8.3
318
8.6(won by 0.7)
373
7.9
286
9.1(won by 1.5)
445
7.6
285
Generative AI
Not enough data
7.8
12
Generative AI
7.8
86
7.1
103
7.7
85
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Sprinklr Service are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Consumer Services
11.0%
Marketing and Advertising
10.4%
Information Technology and Services
5.4%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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