# Freshdesk vs KnowledgeOwl Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple customer queries simultaneously.
- **Users say** KnowledgeOwl offers a user-friendly experience, particularly for those new to knowledge management tools. Reviewers appreciate its intuitive interface, which allows them to create knowledge bases quickly, even without extensive training.
- **According to verified reviews** , Freshdesk's implementation process is praised for its simplicity. New hires can pick it up easily, with many agents reporting that they don’t require heavy training to start managing tickets effectively.
- **Reviewers mention** that KnowledgeOwl strikes a balance between functionality and simplicity, making it robust enough for complex documentation needs while remaining easy to manage without constant technical support. This flexibility is a significant advantage for teams with varying documentation requirements.
- **G2 reviewers highlight** the quality of support provided by KnowledgeOwl, describing it as "fantastic" and "truly second to none." Users feel well-supported whenever they reach out, which enhances their overall experience with the product.
- **Users report** that Freshdesk's clean interface and easy navigation contribute to a less stressful daily support experience. Features like SLA management and a comprehensive knowledge base are particularly noted for helping teams stay organized and efficient.



| | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 3,742 | 130 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Mid-Market (48.0% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $100.00 | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### KnowledgeOwl

Pros:
- Ease of Use (9 reviews)
- Customer Support (7 reviews)

Cons:
- Learning Curve (1 reviews)
- Limited Functionality (1 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | KnowledgeOwl | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3275 reviews) | 9.1 (122 reviews) | 
  | **Ease of Use** | 8.9 (3297 reviews) | 9.2 (123 reviews) | 
  | **Ease of Setup** | 8.6 (2353 reviews) | 9.0 (94 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.1 (93 reviews) | 
  | **Quality of Support** | 8.7 (3173 reviews) | 9.8 (116 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.7 (89 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3243 reviews) | 9.6 (120 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### KnowledgeOwl

#### Entry-Level Pricing

Plan: Basic

Price: $100.00

Description: All the essentials for knowledge base you'll love!

Key Features:
- A search that works (with no setup required!) 
- Unlimited readers
- Intuitive editor

[Browse all 4 editions](https://www.g2.com/products/knowledgeowl/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2584 |
| **KnowledgeOwl** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2248 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (2261 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.5 (2189 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (2066 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.3 (1809 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.5 (2093 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.7 (2025 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (1377 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (326 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Customer Portal** | 8.6 (1926 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.4 (1316 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.9 (936 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Mobile User Support** | 8.1 (1159 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (1549 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (1154 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.0 (1878 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (1965 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 404 |
| **KnowledgeOwl** | N/A | N/A |

#### Channels

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (334 reviews) | Not enough data | 
| **Physical Media** | 7.5 (323 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (332 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (357 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (345 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (263 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 294 |
| **KnowledgeOwl** | N/A | N/A |

#### Usability

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **All-Employee Access** | 8.8 (264 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (260 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (246 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (254 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 269 |
| **KnowledgeOwl** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (228 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Trends** | 8.3 (205 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (215 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (15 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **KnowledgeOwl** | 8.6/10 | 51 |

#### Knowledge Pages

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Templates** | Not enough data | 8.6 (44 reviews) | 
| **In-Content Feedback** | Not enough data | 8.4 (43 reviews) | 
| **Versioning and Version History** | Not enough data | 8.8 (46 reviews) | 
| **Decision Trees** | Not enough data | 7.0 (39 reviews) | 
| **Duplicate Detection** | Not enough data | 6.8 (38 reviews) | 
| **Content Editor** | Not enough data | 9.6 (46 reviews) | 

#### Knowledge Dissemination

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Page Analytics** | Not enough data | 8.4 (48 reviews) | 
| **Permissions** | Not enough data | 9.5 (47 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.4 (47 reviews) | 
| **Notifications** | Not enough data | 8.6 (43 reviews) | 
| **Advanced Search** | Not enough data | 8.3 (44 reviews) | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Organization** | Not enough data | 9.7 (43 reviews) | 
| **Other Integrations** | Not enough data | 8.4 (36 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.3 (38 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **KnowledgeOwl** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1885 |
| **KnowledgeOwl** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.5 (199 reviews) | Not enough data | 
| **Co-Browsing** | 8.2 (202 reviews) | Not enough data | 

####  Internal Use

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.6 (203 reviews) | Not enough data | 
| **Lead Development** | 8.2 (186 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **KnowledgeOwl** | 8.5/10 | 35 |

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 7.9 (7 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 9.6 (34 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 9.4 (33 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 6.9 (23 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.6 (23 reviews) | 
| **Personalization** | 8.4 (255 reviews) | Feature Not Available | 

#### Self-Service Platform

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 9.5 (28 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.9 (22 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 7.0 (22 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 8.7 (25 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.7 (15 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.9 (16 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.7 (17 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.6 (16 reviews) | Feature Not Available | 
| **Decision Making** | 7.8 (16 reviews) | Feature Not Available | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **KnowledgeOwl** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Mentions** | 8.6 (162 reviews) | Not enough data | 
| **Tickets** | 9.3 (484 reviews) | Not enough data | 
| **Macros** | 8.6 (371 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Email** | 9.2 (479 reviews) | Not enough data | 
| **Social** | 8.7 (415 reviews) | Not enough data | 
| **Live Chat** | 8.8 (376 reviews) | Not enough data | 
| **Phone** | 8.5 (340 reviews) | Not enough data | 
| **Text** | 8.3 (58 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Surveys** | 8.6 (382 reviews) | Not enough data | 
| **Reporting** | 8.7 (169 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (373 reviews) | Not enough data | 
| **Help Desk** | 9.1 (445 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **KnowledgeOwl** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Knowledge Base

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.5/10 | 15 |
| **KnowledgeOwl** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (10 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Independent Decision Making** | 7.2 (10 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to KnowledgeOwl (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | KnowledgeOwl | 
|---|---|---|
| **Small-Business** | 48.7% | 32.3% | 
| **Mid-Market** | 39.7% | 48.0% | 
| **Enterprise** | 11.6% | 19.7% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### KnowledgeOwl

- **Computer Software:** 20.8%
- **Information Technology and Services:** 12.0%
- **Internet:** 5.6%
- **Education Management:** 5.6%
- **Marketing and Advertising:** 4.0%
- **Financial Services:** 4.0%
- **Non-Profit Organization Management:** 4.0%
- **Real Estate:** 3.2%
- **Oil & Energy:** 3.2%
- **Consumer Services:** 2.4%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7325 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to KnowledgeOwl

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2316 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4349 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11748 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7325 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### KnowledgeOwl

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-knowledgeowl)