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KnowledgeOwl

KnowledgeOwl Alternatives & Competitors

(71)4.5 out of 5

Looking for alternatives to KnowledgeOwl? Tons of people want Customer Self-Service Software to help with knowledge base, searchable articles, and interactive faqs & forums. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service Software that reviewers voted best overall compared to KnowledgeOwl. Based on reviewer data you can see how KnowledgeOwl stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Guru, Confluence, Bloomfire, and Zendesk Support Suite are the most popular alternatives and competitors to KnowledgeOwl.

Top Alternatives to KnowledgeOwl

  • Guru
  • Confluence
  • Bloomfire
  • Zendesk Support Suite
  • Freshdesk

Top 20 Alternatives & Competitors to KnowledgeOwl

    #1
    #1
  1. Guru

    (886)4.6 out of 5
    Optimized for quick response

    Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

    Categories in common with KnowledgeOwl:
  2. Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.

    Categories in common with KnowledgeOwl:

    UH
    It's great for compiling a ton of information necessary to the daily flow of my job. It's the perfect virtual encyclopedia of all the things I need to know.

    Reviewers say compared to KnowledgeOwl, Guru is:

    More expensive
    Better at meeting requirements
    More usable
    #2
    #2
  3. Confluence

    (3,084)4.0 out of 5

    Give your team one place to share, find, and collaborate on information they need to get work done.

    Categories in common with KnowledgeOwl:
  4. Give your team one place to share, find, and collaborate on information they need to get work done.

    Categories in common with KnowledgeOwl:

    RG
    I love it since it is an application that is responsible for increasing collaboration between the teams of your company, and is involved in the interpretation of social networks to implement...Read more

    Reviewers say compared to KnowledgeOwl, Confluence is:

    More expensive
    Slower to reach roi
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Bloomfire

    (317)4.5 out of 5
    Optimized for quick response

    Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

    Categories in common with KnowledgeOwl:
  6. Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

    Categories in common with KnowledgeOwl:

    Mariana R.
    MR
    It fosters collaboration across teams, no matter where they are located. It is also super user-friendly which is nice. When you are a new hire in a company, this is particularly helpful as you may...Read more

    Reviewers say compared to KnowledgeOwl, Bloomfire is:

    Slower to reach roi
    More expensive
    More usable
    #4
    #4
  7. Zendesk Support Suite

    (2,276)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with KnowledgeOwl:
  8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with KnowledgeOwl:

    Lindsay  j.
    LJ
    Zendesk is a very simple and state of art technology tool that offers me various features to get connected with my customers and to build strong relations with them. This application is time saving...Read more

    Reviewers say compared to KnowledgeOwl, Zendesk Support Suite is:

    More expensive
    #5
    #5
  9. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with KnowledgeOwl:
  10. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with KnowledgeOwl:

    AP
    The simplicity of the suite and how they are linked together. Easy to use and configure.

    Reviewers say compared to KnowledgeOwl, Freshdesk is:

    More expensive
    #6
    #6
  11. Zoho Desk

    (2,686)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with KnowledgeOwl:
  12. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with KnowledgeOwl:

    CT
    I have enjoyed the use of tickets and the many integrations s it can do to other products such as JIRA and Slack. Its customer portal customization is fantastic and I feel allows ease of access for...Read more

    Reviewers say compared to KnowledgeOwl, Zoho Desk is:

    More expensive
    #7
    #7
  13. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with KnowledgeOwl:
  14. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with KnowledgeOwl:

    PM
    The quality of Service cloud automation allows users to manage their own self-service operations, greatly streamlining the process of reviewing plug-ins in the Service cloud Exchange app and...Read more

    Reviewers say compared to KnowledgeOwl, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with KnowledgeOwl:
  16. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with KnowledgeOwl:

    CO
    the overview and simplicity to answer all your mails at the same place

    Reviewers say compared to KnowledgeOwl, LiveAgent is:

    More expensive
    More usable
    #9
    #9
  17. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with KnowledgeOwl:
  18. A powerful customer support suite with a focus on collaboration.

    Categories in common with KnowledgeOwl:

    Pritam K.
    PK
    I like the versatility which is coupled with an easy configuration, without all things have a thousand methods to configure it and that is great. Ticketing input integration is excellent that tends...Read more

    Reviewers say compared to KnowledgeOwl, TeamSupport is:

    More expensive
    #10
    #10
  19. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with KnowledgeOwl:
  20. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with KnowledgeOwl:

    UL
    Most liked is automatically create the support ticket whenever received any mail from the client support team.

    Reviewers say compared to KnowledgeOwl, Jira Service Management is:

    More expensive
    #11
    #11
  21. Intercom

    (1,258)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with KnowledgeOwl:
  22. Intercom allows you to communicate personally with every single customer.

    Categories in common with KnowledgeOwl:

    TK
    The amazing features that help our team; The interface is simple to use. Resolution Bots Custom Bots Intercom's Customer Service Conversation tagging The Metrics in the "Reports" section.

    Reviewers say compared to KnowledgeOwl, Intercom is:

    More expensive
    Slower to reach roi
    #12
    #12
  23. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with KnowledgeOwl:
  24. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with KnowledgeOwl:

    Sunil S.
    SS
    HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be...Read more

    Reviewers say compared to KnowledgeOwl, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    #13
    #13
  25. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with KnowledgeOwl:
  26. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with KnowledgeOwl:

    Alex W.
    AW
    Salesforce Essentials email integration its what makes me happy about the product, the Cloud-Based deployment and the easy of its interface. Searching any information through the tool is supper...Read more

    Reviewers say compared to KnowledgeOwl, Salesforce Essentials is:

    Slower to reach roi
    More expensive
    #14
    #14
  27. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with KnowledgeOwl:
  28. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with KnowledgeOwl:

    AH
    Very powerful software, with frustration-free and optimal automation and messaging features. We provide effective results from the first response to the resolution of a problem, this process is...Read more

    Reviewers say compared to KnowledgeOwl, Helpshift is:

    Slower to reach roi
    More expensive
    #15
    #15
  29. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with KnowledgeOwl:
  30. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with KnowledgeOwl:

    Lenny P.
    LP
    You can look up all the customer's info with just their phone number.

    Reviewers say compared to KnowledgeOwl, Kustomer is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #16
    #16
  31. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with KnowledgeOwl:
  32. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with KnowledgeOwl:

    PS
    There are several points that I like about this tool. 1)Price:- It comes with much economical price. So almost all organizations can deploy & make use of it. 2)It is User Friendly, Ease in Use,...Read more

    Reviewers say compared to KnowledgeOwl, ServiceNow Now Platform is:

    Slower to reach roi
    More expensive
    #17
    #17
  33. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with KnowledgeOwl:
  34. A help desk for teams that insist on a delightful customer experience

    Categories in common with KnowledgeOwl:

    Jane D.
    JD
    Help Scout allows us to help solve issues with our users quickly and efficiently via email and chat support, and the widget which we've embedded both in the signup process of our app for patients...Read more

    Reviewers say compared to KnowledgeOwl, Help Scout is:

    More expensive
    More usable
    Easier to set up
    #18
    #18
  35. Zoho SalesIQ

    (204)4.4 out of 5

    Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with KnowledgeOwl:
  36. Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

    Categories in common with KnowledgeOwl:

    UH
    Its great at identifying users (and repeat users) to your website. You can even automate it to give visitors a ping when they visit a specific page on your site. It also ties in with Zoho Desk and...Read more

    Reviewers say compared to KnowledgeOwl, Zoho SalesIQ is:

    More expensive
    #19
    #19
  37. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with KnowledgeOwl:
  38. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with KnowledgeOwl:

    BW
    I like the amazing capabilities and ease of use of Kayako. Kayako has been a helpful and powerful help desk solution. Kayako allows us to communicate with clients across the world easily and...Read more

    Reviewers say compared to KnowledgeOwl, Kayako is:

    Slower to reach roi
    More expensive
    #20
    #20
  39. Freshchat

    (175)4.5 out of 5
    Optimized for quick response

    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with KnowledgeOwl:
  40. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with KnowledgeOwl:

    AM
    We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and...Read more

    Reviewers say compared to KnowledgeOwl, Freshchat is:

    More expensive
    More usable
    Easier to admin