KnowledgeOwl

KnowledgeOwl Alternatives & Competitors

Looking for alternatives to KnowledgeOwl? Tons of people want Customer Self-Service software to help with tickets and tagging, knowledge base, and interactive faqs & forums. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Self-Service software that reviewers voted best overall compared to KnowledgeOwl. Based on reviewer data you can see how KnowledgeOwl stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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Market Segment

Top 20 Alternatives & Competitors to KnowledgeOwl

    #1
    #1
  1. Salesforce Customer Self-Service

    (75)4.1 out of 5
    Salesforce Customer Self-Service helps customers find answers fast, on their own terms and time frame. It gives your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device.

    Reviewers say compared to KnowledgeOwl, Salesforce Customer Self-Service is:

    Slower to reach roi
    More expensive
  2. Salesforce Customer Self-Service helps customers find answers fast, on their own terms and time frame. It gives your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device.

    Reviewers say compared to KnowledgeOwl, Salesforce Customer Self-Service is:

    Slower to reach roi
    More expensive

    Salesforce Customer Self-Service review by Internal Consultant
    "the best CRM software: the idea that its a very smooth loading program with all my info wherever you are, and it can be linked back to our onsite data, and updating locations to links is done once and it populates across the whole site and company "
    #2
    #2
  3. MindTouch

    (50)4.1 out of 5
    Optimized for quick response
    MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

    Reviewers say compared to KnowledgeOwl, MindTouch is:

    Slower to reach roi
    More expensive
  4. MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

    Reviewers say compared to KnowledgeOwl, MindTouch is:

    Slower to reach roi
    More expensive

    MindTouch review by Mike D.
    "Positive customer experience overall, great product: The product itself is outstanding. Also, we find support very responsive. We've used several products historically and Mindtouch's product is the most effective and soundly constructed tool we've used. They very clearly have a sound philosophy in how they approach knowledge management, while also having a tool that is customizable enough to meet a wide range of applications and needs"
    #3
    #3
  5. Solvvy

    (20)4.8 out of 5
    Optimized for quick response
    Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.

    Reviewers say compared to KnowledgeOwl, Solvvy is:

    More expensive
    Easier to admin
    More usable
  6. Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.

    Reviewers say compared to KnowledgeOwl, Solvvy is:

    More expensive
    Easier to admin
    More usable

    Solvvy review by Hilary D.
    "Solvvy is an overall strong, helpful tool!: I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly. "
    #4
    #4
  7. Wix Answers

    (18)4.0 out of 5
    Wix Answers is the help desk software built and used by Wix to support over 120 million users. Users can add customer support in the form of a help center to their websites. It's free to use.

    Reviewers say compared to KnowledgeOwl, Wix Answers is:

    More expensive
    Easier to set up
    Easier to admin
  8. Wix Answers is the help desk software built and used by Wix to support over 120 million users. Users can add customer support in the form of a help center to their websites. It's free to use.

    Reviewers say compared to KnowledgeOwl, Wix Answers is:

    More expensive
    Easier to set up
    Easier to admin

    Wix Answers review by User
    "Great for small businesses: It gives me the basic support I need for my business. I can't be online 24/7 and in the event something comes up, my clients are able to at least to get basic support whether it be help downloading files or accessing galleries, especially around the holidays where its busier season and everyone is moving at a very fast pace. My clients have expressed they were impressed that they were still able to get ahold of someone at certain times even if it wasn't myself, which I believe gives me a bit of an edge over my local competition. Plus, if they aren't able to help there is a ticketing system and I am able to gain valuable insight into my clients needs to help drive my business. Its easy to use and I've learned its not always about doing it all yourself, being an owner means knowing when to utilize tools to help take care of some of the other tasks. "
    #5
    #5
  9. Aspect CXP Pro

    (16)4.4 out of 5
    Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

    Reviewers say compared to KnowledgeOwl, Aspect CXP Pro is:

    More expensive
  10. Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

    Reviewers say compared to KnowledgeOwl, Aspect CXP Pro is:

    More expensive

    Aspect CXP Pro review by Christopher  E.
    "Great IVR, but much more.: I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work around."
    #6
    #6
  11. AnswerDash

    (14)4.3 out of 5
    Give your customers the right answers, in the right place, at the right time with AnswerDash's predictive Q&A engine.

    Reviewers say compared to KnowledgeOwl, AnswerDash is:

    More expensive
  12. Give your customers the right answers, in the right place, at the right time with AnswerDash's predictive Q&A engine.

    Reviewers say compared to KnowledgeOwl, AnswerDash is:

    More expensive

    AnswerDash review by Forrest S.
    "Time Intensive to get the best results, but definitely worth it.: AnswerDash has a really good UI for provoking users to seek their own answers - it has been highly impactful for us by removing the visibility of our free chat until someone has looked at some suggested answer."
    #7
    #7
  13. ProProfs Knowledge Base Software

    (12)4.4 out of 5
    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

    Reviewers say compared to KnowledgeOwl, ProProfs Knowledge Base Software is:

    More expensive
    More usable
  14. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

    Reviewers say compared to KnowledgeOwl, ProProfs Knowledge Base Software is:

    More expensive
    More usable

    ProProfs Knowledge Base Software review by Leonardo H.
    "Easy to use and with powerful features: One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom domain and PDF generation."
    #8
    #8
  15. Salesforce Knowledge

    (14)4.0 out of 5
    Salesforce Knowledge lets you create and manage a knowledge base with your company information and securely share it when and where it's needed.
  16. Salesforce Knowledge lets you create and manage a knowledge base with your company information and securely share it when and where it's needed.

    Salesforce Knowledge review by Whitney T.
    "Salesforce Knowledge was the best guide!: Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule."
    #9
    #9
  17. elevio

    (6)4.8 out of 5
    elevio offers self service support for Saas companies.

    Reviewers say compared to KnowledgeOwl, elevio is:

    More expensive
    Easier to admin
    Better at meeting requirements
  18. elevio offers self service support for Saas companies.

    Reviewers say compared to KnowledgeOwl, elevio is:

    More expensive
    Easier to admin
    Better at meeting requirements

    elevio review by Danny V.
    "One of the best tools for self service in app: This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent support. Our favorite feature is ticket deflection which deflects an average of 15% of the total volume."
    #10
    #10
  19. Support Hero

    (5)4.7 out of 5
    Support Hero provides an advanced knowledge base system for Saas apps.

    Reviewers say compared to KnowledgeOwl, Support Hero is:

    More usable
    Better at meeting requirements
    Better at support
  20. Support Hero provides an advanced knowledge base system for Saas apps.

    Reviewers say compared to KnowledgeOwl, Support Hero is:

    More usable
    Better at meeting requirements
    Better at support

    Support Hero review by User
    "Saves your customer support team a tremendous amount of time and effort : Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job satisfaction) due to the mundane repeated nature of requests. After we adopted SupportHero, the embedded site widget gives site-visitors context-specific help by requiring a search of a knowledge base before they can lodge a ticket. Firstly, this leads to lesser tickets. Secondly, Support Hero gives you reports on key-words which were searched, so if you see a particular theme being repeated, you now have inputs to improve your knowledge base and making articles more clear. And finally, the fact that you now have a motivator to constantly keep improving your knowledge base itself is great. "
    #11
    #11
  21. Magentrix Customer Community

    (5)4.8 out of 5
    Magentrix Customer Community is designed to deliver better customer service, reduce costs and save on development resources.

    Reviewers say compared to KnowledgeOwl, Magentrix Customer Community is:

    Easier to admin
    Easier to set up
    Easier to do business with
  22. Magentrix Customer Community is designed to deliver better customer service, reduce costs and save on development resources.

    Reviewers say compared to KnowledgeOwl, Magentrix Customer Community is:

    Easier to admin
    Easier to set up
    Easier to do business with

    Magentrix Customer Community review by Andrea S.
    "Magentrix is a superb, modern solution delivered by an awesome support organization: It's hard to define what I like best about Magentrix, because there's few business problems that Magentrix cannot effectively tackle, and the people at Magentrix really bend over backwards for customers. The application is sophisticated, user-friendly, mobile-friendly, and very modern. The Salesforce integration is flawless, and it's easy to work with all standard and custom objects in Salesforce. Probably the best part of Magentrix though is the support team! Magentrix is our #1 vendor, by a long shot. I truly feel like they are an extension of our team, and always go above and beyond to ensure that we have what we need. Moreover, they actually implement many enhancement requests to extend the functionality of the platform. "
    #12
    #12
  23. Helpjuice

    (5)4.4 out of 5
    Get fewer support emails and more happy customers. Helpjuice is easy-to-use knowledge base software that guarantees 50% less support emails and more happy customers.

    Reviewers say compared to KnowledgeOwl, Helpjuice is:

    More expensive
    Better at meeting requirements
    More usable
  24. Get fewer support emails and more happy customers. Helpjuice is easy-to-use knowledge base software that guarantees 50% less support emails and more happy customers.

    Reviewers say compared to KnowledgeOwl, Helpjuice is:

    More expensive
    Better at meeting requirements
    More usable

    Helpjuice review by Robert L.
    "Beautiful Interface: the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working."
    #13
    #13
  25. HelpSite

    (3)5.0 out of 5
    Generate a beautiful FAQ & help site in minutes. Your users deserve it.
  26. Generate a beautiful FAQ & help site in minutes. Your users deserve it.

    HelpSite review by Aimee N.
    "HelpSite serves all the purpose!: We are a small outsourcing company and we have no enough IT Talents to help us build a good knowledge base portal or some sort of a company Wiki. Thanks to HelpSite, we don't need an IT guy to do the coding for us. HelpSite.com provides the kind of features that just simple need. What I like the best is their search for keywords function as well as able to read all types of document downloads from PDF, to Jpeg, to photos, excel and a lot more! I don't need to rewrite a prewritten document because of this. "
    #14
    #14
  27. Nina

    (3)5.0 out of 5
    Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text.
  28. Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text.

    Nina review by Iacob L.
    "Make Meetings Count Again with Nina.: I love the fact that Nina seamlessly integrates with my meeting calendars, invites, and technology platform. I can set it up so every call I make from my business phone system connects Nina in the background seamlessly. It's great. She transcribes and records the entire call or meeting, provides a debrief option, actions items and more."
    See all Nina reviews
    #15
    #15
  29. Oracle inQuira

    (2)3.0 out of 5
    By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store ente
  30. By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store ente

    Oracle inQuira review by Matt B.
    "It gets the job done, but it's not my favorite tool: We used inQuira for many years before Oracle bought it. Our version is called Oracle Knowledge but it's the same tool. Oracle inQuira's interface is familiar to me, so I'm comfortable using it. It's fairly easy to figure out how to draft articles, submit for Editor review, and request localization. Version history is reliably maintained and it's easy to revert to previous versions. Everything is automated, which is nice. We used to have to do a lot of what we do in this tool manually."
    #16
    #16
  31. Forumbee

    (2)5.0 out of 5
    Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.
  32. Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.

    Forumbee review by User
    "I love this app: Ability to share new ideas with your peers as well as to see ideas and suggestions from others spread out through the company. We have multiple offices nationwide and its a powerful and efficient way of sharing ideas company-wide. "
    #17
    #17
  33. Inflectra KronoDesk

    (1)3.5 out of 5
    Help desk management and customer support.
  34. Help desk management and customer support.

    Inflectra KronoDesk review by Michel A.
    " A Decent Automated Billing Solution: Setting up with Kronodesk is simple. They have several helpful articles to get you started with everything you need. Another interesting point is your automation; you can set up rules based on certain criteria to control how tickets are processed on your system."
    #18
    #18
  35. Ve Self-service platform

    (1)4.0 out of 5
    Ve is an online shop assistant, providing prompts and suggestions that help customers through the checkout process and increase website conversions.
  36. Ve is an online shop assistant, providing prompts and suggestions that help customers through the checkout process and increase website conversions.

    Ve Self-service platform review by User in Hospital & Health Care
    "Great starter IT program: Very User efficient and makes it easy for the company to utilize their IT solutions"
    #19
    #19
  37. True Image Interactive

    (1)4.5 out of 5
    True Image Interactive is changing the way people communicate with technology and each other. GetAbby doesn't just solve a problem, we study it, analyze the data and revolutionize your communication process. Abby's mission is becoming the world's number one solution for connecting people with technology, conversationally. We don't just follow trends, we invent them.
  38. True Image Interactive is changing the way people communicate with technology and each other. GetAbby doesn't just solve a problem, we study it, analyze the data and revolutionize your communication process. Abby's mission is becoming the world's number one solution for connecting people with technology, conversationally. We don't just follow trends, we invent them.

    True Image Interactive review by Internal Consultant in Information Technology and Services
    "Virtual assistance used for cal center purpose : reporting tool that can bring exact report what customer asked for "
    #20
    #20
  39. Nano Rep

    (1)4.0 out of 5
    Nano Rep is a digital customer self-service solution provider.
  40. Nano Rep is a digital customer self-service solution provider.

    Nano Rep review by Consultant
    "Corporate Sponsorship Sales Manager: I used it at my previous company and its great with feedback and you don't wait long - its responsive "