Compare Freshdesk, KnowledgeOwl, and Help Scout

Pricing

 
Sprout
Free
for UNLIMITED agents
Additional Users
$20
month
Basic
$8
user/month
 
Blossom
$19
/ agent / month billed annually
KnowledgeOwl Subscription
$49
month
Standard
$15
user/month
 
Garden
$35
/ agent / month billed annually
Additional Knowledge Bases
$30
month
Plus
$27
user/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.5
Ease of Use
Ease of Use
8.8
9.0
9.2
Ease of Setup
Ease of Setup
8.6
8.9
8.8
Ease of Admin
Ease of Admin
8.7
8.9
8.8
Quality of Support
Quality of Support
8.9
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
8.9
Product Direction (% positive)
Product Direction (% positive)
8.7
9.3
7.8
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
Help Scout
8.5
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
Help Scout
9.2
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
Help Scout
8.8
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
Help Scout
8.8
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
Help Scout
8.8
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
Help Scout
8.9
Product Direction (% positive)
Freshdesk
8.7
KnowledgeOwl
9.3
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
KnowledgeOwl
9.0
Help Scout
8.7
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
Help Scout
8.0
Community Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Help Scout
8.4
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
Help Scout
8.8
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Help Scout
8.2
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Help Scout
8.7
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
30.4%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
43.5%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
26.1%
6.1%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
22.2%
Computer Software
22.5%
 
Computer Software
14.0%
Internet
8.3%
Internet
17.1%
 
Internet
5.8%
Information Technology and Services
8.3%
Information Technology and Services
8.0%
 
Education Management
3.7%
Education Management
8.3%
Marketing and Advertising
5.9%
 
E-Learning
3.4%
Non-Profit Organization Management
6.9%
Real Estate
4.8%
 
Other
52.8%
Other
45.8%
Other
41.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
KnowledgeOwl
No videos provided
Help Scout
No videos provided

Downloads

KnowledgeOwl
No downloads provided
Help Scout
No downloads provided
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