Compare Freshdesk, KnowledgeOwl, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
Additional Users
$20
month
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
Additional Knowledge Bases
$30
month
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
KnowledgeOwl Subscription
$49
month
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.7
Ease of Use
Ease of Use
8.8
9.0
8.5
Ease of Setup
Ease of Setup
8.6
8.9
8.1
Ease of Admin
Ease of Admin
8.7
8.9
8.3
Quality of Support
Quality of Support
8.9
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
8.7
9.3
8.7
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
Zoho Desk
8.7
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
Zoho Desk
8.5
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
Zoho Desk
8.1
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
Zoho Desk
8.3
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
Zoho Desk
8.2
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
Zoho Desk
8.5
Product Direction (% positive)
Freshdesk
8.7
KnowledgeOwl
9.3
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
KnowledgeOwl
9.0
Zoho Desk
8.7
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
Zoho Desk
8.6
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
Zoho Desk
8.4
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
Zoho Desk
8.6
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Zoho Desk
8.8
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
30.4%
70.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
43.5%
23.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
26.1%
6.1%
Freshdesk
Small-Business
52.5%
Mid-Market
36.3%
Enterprise
11.2%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Zoho Desk
Small-Business
70.1%
Mid-Market
23.8%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
19.7%
Computer Software
21.7%
Information Technology and Services
22.9%
 
Computer Software
13.4%
Internet
8.7%
Computer Software
10.0%
 
Internet
5.6%
Education Management
8.7%
Telecommunications
4.1%
 
Education Management
3.9%
Non-Profit Organization Management
7.2%
Internet
3.8%
 
Marketing and Advertising
3.2%
Information Technology and Services
7.2%
Marketing and Advertising
3.6%
 
Other
54.3%
Other
46.4%
Other
55.7%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Administrator in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Administrator in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

Most Helpful Critical Review
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Zoho Desk
Most Helpful Favorable Review
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 
No videos provided
Freshdesk
KnowledgeOwl
No videos provided
Zoho Desk

Downloads

KnowledgeOwl
No downloads provided
Zoho Desk
No downloads provided
Ask Freshdesk a QuestionContact FreshdeskAsk KnowledgeOwl a QuestionContact KnowledgeOwlAsk Zoho Desk a QuestionContact Zoho Desk
Add Product
Freshdesk
Freshdesk
KnowledgeOwl
KnowledgeOwl
Zoho Desk
Zoho Desk
Optimized for quick response