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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us Per Month
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansPodium
Star Rating
(2,035)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Podium offer strong live chat features, Fin by Intercom excels with a score of 9.3 compared to Podium's 9.1, highlighting its user-friendly interface and effective real-time communication capabilities.
- Reviewers mention that Podium shines in text message (SMS) functionality, scoring 9.3, which is significantly higher than Fin by Intercom's 7.9. Users appreciate Podium's seamless integration of SMS for customer engagement, making it a preferred choice for businesses focused on mobile communication.
- G2 users indicate that Podium has a slight edge in ease of use, scoring 9.3 versus Fin by Intercom's 8.9. Reviewers appreciate Podium's intuitive design, which simplifies the onboarding process and enhances user experience.
- Users on G2 highlight that Fin by Intercom offers superior AI capabilities, particularly in Natural Language Understanding (NLU), where it scores 9.1 compared to Podium's 8.9. Reviewers say this feature allows for more accurate customer interactions and better understanding of user intent.
- Reviewers mention that both products provide good support, but Podium scores higher at 9.0 compared to Fin by Intercom's 8.6. Users appreciate Podium's responsive customer service and comprehensive support resources, which enhance their overall experience.
- Users report that while both platforms have strong customization options, Fin by Intercom's score of 8.8 is slightly lower than Podium's 8.9. Reviewers note that Podium allows for more tailored solutions, making it easier for businesses to adapt the software to their specific needs.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Fin by Intercom
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
8.8
2,816
9.1
1,726
Ease of Use
8.9
2,846
9.3
1,745
Ease of Setup
8.4
1,456
9.1
1,078
Ease of Admin
8.6
1,304
9.3
881
Quality of Support
8.6
2,712
9.0
1,604
Has the product been a good partner in doing business?
8.8
1,301
9.2
898
Product Direction (% positive)
8.8
2,667
9.0
1,712
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.2
616
|
Verified
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
8.3
157
8.1
363
|
Verified
7.6
206
9.3
478
|
Verified
9.1
221
8.5
327
|
Verified
Feature Not Available
Channels
8.0
293
|
Verified
7.9
211
9.0
438
|
Verified
8.6
220
7.9
207
|
Verified
9.3
236
7.3
121
Feature Not Available
8.1
229
|
Verified
8.0
195
Customers
8.8
428
|
Verified
8.2
152
8.6
432
|
Verified
8.4
155
8.2
436
|
Verified
8.5
222
8.3
387
|
Verified
8.3
222
8.2
379
|
Verified
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
Not enough data
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
8.7
226
8.2
323
8.3
218
8.1
322
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.3
338
Feature Not Available
Feature Not Available
8.7
230
8.5
373
8.7
222
8.4
364
8.6
215
8.6
337
Generative AI
Feature Not Available
7.5
234
8.2
84
7.5
229
Responses
9.1
84
9.3
15
9.0
86
9.3
15
9.0
84
9.0
15
Automation - AI Agents
7.7
61
8.7
15
8.7
63
8.6
15
Feature Not Available
8.5
16
8.1
63
8.9
16
8.7
63
8.9
16
Platform
9.1
81
9.1
15
8.8
82
9.1
15
9.1
83
9.2
15
Autonomy - AI Agents
8.4
64
8.7
15
8.6
64
8.9
15
8.4
63
8.7
15
8.7
66
8.0
15
Generative AI
Feature Not Available
8.6
15
8.8
50
8.8
15
Responses
8.8
596
8.9
32
8.8
586
8.4
33
9.0
586
8.9
33
8.8
556
Feature Not Available
8.6
478
8.2
32
Platform
9.5
611
Feature Not Available
8.9
581
Feature Not Available
8.8
578
8.5
31
8.7
561
8.5
31
8.2
419
Feature Not Available
8.9
528
8.8
32
8.8
582
8.9
31
Generative AI
Feature Not Available
8.1
32
8.4
140
8.1
31
Conversational Platform
8.7
1058
8.7
294
8.7
837
8.4
252
8.7
858
8.3
165
9.0
779
8.5
179
Support Automation
8.6
859
8.5
257
8.7
901
8.3
165
8.5
518
8.7
167
8.8
809
8.1
173
Generative AI
Feature Not Available
7.5
152
8.4
154
7.5
154
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
7.7
246
8.3
294
7.5
243
Feature Not Available
Feature Not Available
Communication
9.2
1441
|
Verified
9.2
697
|
Verified
8.9
1449
|
Verified
9.0
722
|
Verified
8.7
1191
|
Verified
8.1
509
9.1
1356
|
Verified
9.0
664
|
Verified
8.2
595
7.3
295
Internal Use
8.2
1267
|
Verified
8.2
616
|
Verified
8.7
1094
|
Verified
8.9
677
|
Verified
8.2
1043
|
Verified
8.6
646
|
Verified
8.7
1247
|
Verified
8.6
627
|
Verified
8.9
1319
|
Verified
8.8
634
|
Verified
8.6
1287
|
Verified
8.5
598
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
Not enough data
9.1
629
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
648
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Podium are categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Digital Adoption Platform, Social Customer Service, Help Desk, and Customer Self-Service
Podium is categorized as AI Chatbots, SMS Marketing, Automotive Marketing, Online Reputation Management, and VoIP Providers
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Automotive
19.9%
Retail
13.9%
Consumer Services
9.1%
Construction
8.0%
Furniture
6.2%
Other
43.0%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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