Compare Fin by Intercom and Notion 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free
Fin by Intercom
Star Rating
(3,818)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansNotion
Star Rating
(10,933)4.6 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often provide vague answers or pass queries to customer service.
- Users say Notion stands out for its organizational capabilities, particularly for note-taking during meetings. Reviewers highlight its clean interface and the ability to create different tabs for various categories, making it a favorite for keeping information structured and accessible.
- According to verified reviews, Fin by Intercom is praised for its ease of use, with many users noting that it effectively handles tasks without unnecessary complications. This user-friendly approach is a significant advantage for those looking for straightforward solutions in their daily operations.
- Reviewers mention that Notion's initial setup is relatively easy, allowing users to quickly start organizing projects and creating lists. This ease of setup is particularly beneficial for small businesses that need to hit the ground running without extensive onboarding processes.
- G2 reviewers highlight that while both products have strong support ratings, Fin by Intercom's support is often described as more responsive, with users appreciating the direct referral to customer service when needed, enhancing the overall user experience.
- Users express that Notion's ability to send reminders directly to their inbox is a valuable feature, helping them stay on top of tasks and deadlines. This functionality is particularly useful for teams managing multiple projects simultaneously, showcasing Notion's versatility in project management.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Free Trial
Fin by Intercom
Free Trial is available
Notion
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.8
7,728
Ease of Use
8.9
2,908
8.3
7,878
Ease of Setup
8.4
1,510
8.2
3,841
Ease of Admin
8.6
1,340
8.4
2,008
Quality of Support
8.6
2,773
8.5
5,442
Has the product been a good partner in doing business?
8.8
1,336
8.9
1,866
Product Direction (% positive)
8.8
2,729
9.4
7,762
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Tasks
Not enough data
8.7
3749
Not enough data
8.3
3665
Not enough data
8.6
3761
Not enough data
8.9
3886
Not enough data
7.7
3075
Not enough data
7.4
2860
Not enough data
8.4
3617
Not enough data
7.5
3211
Projects
Not enough data
8.8
3558
Not enough data
8.3
3134
Not enough data
7.4
2531
Not enough data
8.1
3373
Not enough data
8.5
3283
Not enough data
7.4
2580
Not enough data
7.8
2709
Not enough data
8.3
3445
Not enough data
7.2
2340
Not enough data
7.5
2614
Not enough data
7.7
2513
Resource Management
Not enough data
7.9
2766
Not enough data
7.8
2832
Not enough data
7.9
3107
Project Monitoring
Not enough data
7.7
2397
Not enough data
7.6
2447
Not enough data
8.2
3088
Generative AI
Not enough data
7.8
1362
Not enough data
8.0
1353
Agentic AI - Project Management
Not enough data
6.9
643
Not enough data
7.2
641
Not enough data
7.0
643
Not enough data
7.0
632
Not enough data
7.3
633
Not enough data
6.8
630
Not enough data
6.9
631
Core Conversational Capabilities - AI Chatbots
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
8.3
55
Data
Not enough data
8.0
219
Not enough data
8.0
212
Interaction
Not enough data
7.5
212
Not enough data
8.0
216
Not enough data
8.1
218
Not enough data
8.0
210
Not enough data
8.2
216
Task & Flow Management - AI Chatbots
Not enough data
7.8
49
Not enough data
7.7
50
Learning
Not enough data
7.9
209
Not enough data
7.3
204
Deployment & Embedding - AI Chatbots
Not enough data
7.1
45
Not enough data
7.0
42
Content Generation
Not enough data
7.9
209
Not enough data
7.9
208
Admin & Configuration - AI Chatbots
Not enough data
7.2
41
System
Not enough data
7.1
201
Not enough data
7.8
206
Not enough data
7.8
205
Not enough data
7.9
214
Agentic AI - AI Chatbots
Not enough data
7.6
142
Not enough data
7.7
140
Not enough data
7.6
140
Not enough data
7.7
142
Not enough data
7.9
142
Not enough data
7.4
139
Not enough data
7.5
144
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
43
Reliability & Safety - AI Chatbots
Not enough data
8.1
44
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Grammar
Not enough data
8.5
3456
Not enough data
8.3
3240
Not enough data
8.6
3408
Formatting
Not enough data
7.1
2181
Not enough data
8.0
2961
Not enough data
7.0
2183
Content
Not enough data
8.3
3047
Not enough data
8.4
3303
Not enough data
7.8
2443
Product Type
Not enough data
8.4
2681
Not enough data
7.4
2047
Generative AI
Not enough data
8.2
1071
Not enough data
8.5
1070
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Knowledge Pages
Not enough data
8.3
3705
Not enough data
8.0
3042
Not enough data
8.0
3174
Not enough data
Feature Not Available
Not enough data
6.8
2581
Not enough data
8.3
3398
Knowledge Dissemination
Not enough data
Feature Not Available
Not enough data
8.0
3147
Not enough data
8.7
3737
Not enough data
7.8
3396
Not enough data
8.0
3177
Not enough data
7.4
2810
Not enough data
8.6
3668
Not enough data
7.7
2946
Not enough data
7.9
2900
Agentic AI - Knowledge Base
Not enough data
7.3
935
Not enough data
7.4
970
Not enough data
7.0
926
Compatibility
Not enough data
7.8
320
Not enough data
7.8
318
Not enough data
7.3
307
Agentic AI - Enterprise Search Software
Not enough data
7.1
172
Not enough data
7.1
174
Not enough data
7.2
170
Not enough data
7.1
167
Not enough data
6.9
165
Not enough data
7.0
167
Search Queries
Not enough data
7.7
319
Not enough data
7.7
310
Not enough data
7.3
308
Not enough data
7.7
310
Not enough data
8.1
320
AI powered search - Enterprise Search Software
Not enough data
7.4
99
Not enough data
7.2
98
Not enough data
7.1
98
Functionality
Not enough data
8.0
314
Not enough data
7.3
315
Not enough data
7.6
319
Compatibility - Enterprise Search Software
Not enough data
7.6
103
Not enough data
7.5
101
Not enough data
7.4
97
Functionality - Enterprise Search Software
Not enough data
7.7
99
Not enough data
7.4
97
Not enough data
7.3
97
Search Queries - Enterprise Search Software
Not enough data
7.6
92
Not enough data
7.5
94
Not enough data
7.7
96
Not enough data
7.6
94
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
Not enough data
8.9
1451
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1358
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
7.8
483
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Notion are categorized as AI Agents For Business Operations
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Conversational Interface Agents
Notion is categorized as AI Chatbots, Knowledge Base, AI Writing Assistant, Note-Taking Software, Enterprise Search Software, Project Management, and AI Agent Builders
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
13.7%
Information Technology and Services
11.5%
Marketing and Advertising
7.2%
Higher Education
6.4%
Financial Services
4.7%
Other
56.5%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
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