Compare Fin by Intercom and LiveHelpNow 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Starting at $21.00 Per Month
Fin by Intercom
Star Rating
(3,820)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say that LiveHelpNow shines in its seamless integration capabilities, allowing businesses to easily incorporate chat, SMS, email, and support articles into one platform. This versatility is highlighted by users who enjoy the automatic pop-up feature that engages website visitors effectively.
- Reviewers mention that Fin by Intercom has a significantly higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users have noted that it "actually does the job" rather than just pretending to help, which is a common frustration with other solutions.
- According to verified reviews, LiveHelpNow's support is praised for its responsiveness, with users appreciating the quick resolution of issues. This level of support is crucial for businesses that rely on timely customer service.
- G2 reviewers highlight that while both products have similar scores for ease of use, Fin by Intercom edges out with a more intuitive experience, making it easier for teams to navigate and utilize its features effectively.
- Users report that Fin by Intercom's ticket response experience is notably superior, with many appreciating the efficient handling of inquiries, which enhances overall customer satisfaction compared to LiveHelpNow's performance in this area.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
Fin by Intercom
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.7
142
Ease of Use
8.9
2,908
8.6
143
Ease of Setup
8.4
1,510
8.5
102
Ease of Admin
8.6
1,340
8.5
102
Quality of Support
8.6
2,773
8.7
131
Has the product been a good partner in doing business?
8.8
1,336
9.1
101
Product Direction (% positive)
8.8
2,729
8.1
138
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.4
34
|
Verified
8.8
1122
|
Verified
8.4
33
|
Verified
8.7
1100
|
Verified
8.8
35
|
Verified
8.6
1151
|
Verified
8.5
36
|
Verified
8.3
681
|
Verified
8.4
27
8.8
1138
|
Verified
7.8
31
|
Verified
8.8
1063
|
Verified
8.6
32
|
Verified
8.6
964
|
Verified
8.6
23
|
Verified
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
8.7
36
|
Verified
8.8
1093
|
Verified
8.4
34
|
Verified
9.4
1269
|
Verified
9.1
39
|
Verified
8.3
812
8.5
30
|
Verified
7.6
523
8.8
23
|
Verified
Platform
8.1
722
|
Verified
8.5
17
|
Verified
8.2
1270
|
Verified
8.4
83
|
Verified
8.7
826
|
Verified
8.7
22
|
Verified
8.7
791
|
Verified
8.7
15
|
Verified
8.1
1018
|
Verified
8.3
35
|
Verified
8.2
1019
|
Verified
8.5
36
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
9.0
91
|
Verified
8.9
1451
|
Verified
8.5
99
|
Verified
8.7
1192
|
Verified
8.0
52
|
Verified
9.1
1358
|
Verified
8.1
54
|
Verified
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
8.4
83
|
Verified
8.7
1095
|
Verified
8.6
79
|
Verified
8.2
1043
|
Verified
8.2
54
|
Verified
8.7
1251
|
Verified
8.4
56
|
Verified
8.9
1321
|
Verified
7.9
48
|
Verified
8.6
1289
|
Verified
8.2
54
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
9.0
28
8.9
653
8.5
27
Feature Not Available
8.0
28
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LiveHelpNow are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
LiveHelpNow has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
5.8%
Retail
5.2%
Consumer Goods
4.5%
Financial Services
4.5%
Insurance
4.5%
Other
75.5%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
LiveHelpNow has no discussions with answers
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