Compare Fin by Intercom and Lime Connect (formerly Userlike) 
Featured Products
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
€0.00
Fin by Intercom
Star Rating
(3,805)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a significantly higher overall score compared to Lime Connect. Users appreciate the clean and simple interface that aligns well with the needs of startups, making it a preferred choice for many.
- Users say that Fin by Intercom offers a robust set of features, particularly in its AI capabilities. Reviewers highlight how the Fin AI can pull content from previous interactions, providing accurate and timely responses, which enhances the customer support experience.
- According to verified reviews, Lime Connect is noted for its easy implementation process, with users expressing satisfaction in how quickly they were able to get up and running. This is a strong point for those looking for a straightforward setup without extensive technical hurdles.
- Reviewers mention that while Lime Connect has a simple yet effective UI, it lacks the extensive functionality seen in Fin by Intercom. Users of Fin appreciate the platform's ability to share detailed information and screenshots, which helps in resolving customer queries more effectively.
- Users highlight that both platforms offer good support quality, but Fin by Intercom stands out with its higher ratings in areas like live chat and proactive engagement. Reviewers have noted that the live chat feature is particularly strong, providing a seamless experience for customer interactions.
- G2 reviewers indicate that while Lime Connect has a solid feature set, it may not meet the diverse needs of users as effectively as Fin by Intercom. Users of Fin report that the platform's comprehensive support options and ability to handle complex inquiries make it a more versatile tool for customer service teams.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Fin by Intercom
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.7
2,874
8.5
347
Ease of Use
8.9
2,904
8.7
348
Ease of Setup
8.4
1,507
8.8
261
Ease of Admin
8.6
1,337
8.5
266
Quality of Support
8.6
2,770
8.6
285
Has the product been a good partner in doing business?
8.8
1,334
8.6
235
Product Direction (% positive)
8.8
2,725
8.9
328
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.2
112
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Feature Not Available
8.1
363
|
Verified
7.2
9
9.3
478
|
Verified
8.5
17
|
Verified
8.5
327
|
Verified
8.2
15
Channels
8.0
293
|
Verified
8.1
6
9.0
438
|
Verified
8.3
17
|
Verified
7.9
207
|
Verified
7.5
6
7.3
121
Feature Not Available
8.1
229
|
Verified
6.7
7
Customers
8.8
428
|
Verified
Feature Not Available
8.6
432
|
Verified
7.4
13
|
Verified
8.2
436
|
Verified
7.6
12
|
Verified
8.3
387
|
Verified
8.1
13
|
Verified
8.2
379
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
8.2
17
8.8
587
8.1
16
9.0
589
8.3
16
8.8
558
8.2
16
8.6
478
Feature Not Available
Platform
9.5
616
8.8
18
8.9
584
8.3
17
8.8
579
8.2
16
8.7
564
8.2
16
8.2
419
Feature Not Available
8.9
528
8.0
16
8.8
583
7.9
18
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Feature Not Available
8.7
839
7.8
25
8.7
858
Feature Not Available
9.0
779
8.0
17
Support Automation
8.6
859
7.9
28
8.7
901
Feature Not Available
8.5
519
8.0
26
8.8
813
7.8
15
Generative AI
Feature Not Available
7.7
5
8.4
155
7.3
5
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
8.6
120
|
Verified
8.9
1451
|
Verified
8.2
124
|
Verified
8.7
1192
|
Verified
8.2
57
9.1
1358
|
Verified
Feature Not Available
8.2
595
8.5
35
|
Verified
Internal Use
8.2
1270
|
Verified
8.2
112
|
Verified
8.7
1095
|
Verified
8.3
94
|
Verified
8.2
1043
|
Verified
8.1
84
|
Verified
8.7
1251
|
Verified
8.3
89
|
Verified
8.9
1321
|
Verified
8.2
88
|
Verified
8.6
1289
|
Verified
8.2
92
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Feature Not Available
9.0(won by default)
86
Feature Not Available
9.6(won by 1.5)
89
8.1
13
Channels
9.4(won by default)
89
Feature Not Available
8.8(won by 1.5)
88
7.3
14
9.5(won by 0.9)
91
8.6
27
8.3
81
8.6(won by 0.3)
7
8.8(won by 0.5)
83
8.3
20
Insight
9.1(won by 1.2)
86
7.9
14
9.2(won by 1.5)
88
7.7
16
8.8(won by default)
83
Feature Not Available
9.3(won by default)
83
Feature Not Available
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
189
Not enough data
7.9
192
Not enough data
7.8
167
Not enough data
8.5
186
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
168
Not enough data
8.5
185
Not enough data
Automation
8.3
189
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Lime Connect (formerly Userlike) are categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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