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Compare Engageware and WaitWell 
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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (46.4% of reviews)
Entry-Level Pricing
Contact Us
Starting at $250.00 Per Month
Engageware
Star Rating
(131)4.4 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansWaitWell
Star Rating
(77)4.7 out of 5
Market Segments
Small-Business (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $250.00 Per Month
Browse all 3 pricing plansEngageware vs WaitWell
When assessing the two solutions, reviewers found WaitWell easier to use, set up, and administer. Reviewers also preferred doing business with WaitWell overall.
- Reviewers felt that WaitWell meets the needs of their business better than Engageware.
- When comparing quality of ongoing product support, reviewers felt that WaitWell is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of WaitWell over Engageware.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
WaitWell
Business
Starting at $250.00
Per Month
Ideal for organizations with a limited number of locations
- Unlimited staff accounts
- Up to 4 locations with 1,000 visitors/month per location
- Unlimited incoming SMS
Free Trial
Engageware
Free Trial is available
WaitWell
No trial information availableRatings
Meets Requirements
9.0
118
9.1
63
Ease of Use
8.8
118
9.5
64
Ease of Setup
8.4
47
8.9
46
Ease of Admin
8.7
42
9.4
39
Quality of Support
8.7
105
9.5
61
Has the product been a good partner in doing business?
9.1
41
9.5
40
Product Direction (% positive)
7.4
120
10.0
64
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.4
24
Not enough data
Feature Not Available
Not enough data
8.7
13
Not enough data
8.5
13
Not enough data
Feature Not Available
Not enough data
6.3
10
Not enough data
8.8
11
Platform Data
Not enough data
9.3
23
Not enough data
9.4
23
Not enough data
8.8
21
Not enough data
9.5
22
Platform Interoperability
Not enough data
9.0
24
Not enough data
9.3
23
Platform Additional Functionality
Not enough data
9.0
23
Additional Functionality - Visitor Management
Not enough data
7.9
7
Not enough data
6.7
8
Not enough data
8.3
9
Not enough data
8.1
9
Agentic AI - Visitor Management
Not enough data
Not enough data
Patient Convenience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
9.1
52
Not enough data
7.0
26
Not enough data
7.7
50
Reporting and Analytics
Not enough data
9.1
51
Not enough data
7.3
25
Not enough data
8.6
48
Not enough data
8.3
48
Hardware
Not enough data
7.4
45
Not enough data
6.8
25
Not enough data
8.5
49
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Patient-Centered Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.3
27
Not enough data
9.2
27
Not enough data
9.1
26
Settings
Not enough data
8.8
24
Not enough data
9.1
26
Not enough data
9.0
25
Personalization
Not enough data
9.0
26
Not enough data
8.7
25
Integrations
Not enough data
8.3
24
Not enough data
8.7
25
Not enough data
7.8
12
Not enough data
7.6
24
Not enough data
9.1
26
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Engageware and WaitWell are categorized as Queue Management and Customer Self-Service
Unique Categories
Engageware is categorized as Business Scheduling, Appointment Reminder, Live Chat, Chatbots, Digital Customer Service Platforms, and Help Desk
WaitWell is categorized as Patient Engagement, Patient Scheduling, Visitor Management, Online Appointment Scheduling, and Patient Intake
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WaitWell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.7%
Information Technology and Services
10.2%
Education Management
9.4%
Financial Services
8.6%
Publishing
7.0%
Other
53.1%
Higher Education
34.3%
Government Administration
11.4%
Education Management
8.6%
Consumer Services
5.7%
Hospital & Health Care
4.3%
Other
35.7%
Discussions
How do i get the time trade appointments to appear in a specific category?
1 Comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
WaitWell has no discussions with answers
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