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Compare Drift and Gmelius 
Featured Products
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Starting at $24.00 1 User Per Month
Drift
Star Rating
(1,255)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansGmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansDrift vs Gmelius
When assessing the two solutions, reviewers found Drift easier to use, set up, and administer. Reviewers also preferred doing business with Drift overall.
- Reviewers felt that Drift meets the needs of their business better than Gmelius.
- When comparing quality of ongoing product support, reviewers felt that Drift is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Drift over Gmelius.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Gmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Free Trial
Drift
Free Trial is available
Gmelius
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.5
568
Ease of Use
8.7
1,030
8.3
575
Ease of Setup
8.4
507
8.1
251
Ease of Admin
8.5
473
8.3
246
Quality of Support
8.8
938
8.7
496
Has the product been a good partner in doing business?
8.9
472
8.5
237
Product Direction (% positive)
8.9
995
8.6
537
Features by Category
Ticket and Case Management
Not enough data
8.7
75
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.8
86
|
Verified
Not enough data
9.0
74
|
Verified
Not enough data
9.2
53
|
Verified
Not enough data
9.0
76
|
Verified
Not enough data
9.0
79
|
Verified
Not enough data
8.9
55
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
62
|
Verified
Not enough data
8.9
77
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
6.9
66
|
Verified
8.4
461
|
Verified
7.6
84
|
Verified
Not enough data
8.4
104
|
Verified
Not enough data
8.7
75
|
Verified
Not enough data
8.1
72
|
Verified
Not enough data
7.9
94
|
Verified
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Management
Not enough data
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Generative AI
Not enough data
6.7
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Sorting & Filtering
Not enough data
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Integrations
Not enough data
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Time Management
Not enough data
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Generative AI
Not enough data
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
7.6
84
|
Verified
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Gmelius share no categories
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Gmelius is categorized as Shared Inbox, Google Workspace Communication Tools, Help Desk, Project Management Tools, Workflow Management, and Email Management
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
How do I generate email actions based on read receipts, and have them synced with my to dos
1 Comment
FB
Hi Alexander,
Just create a sequence, where you'll use "upon open" as a condition and "add to board" as an action.
To learn more:...Read more
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