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# DocuWare vs Hyland OnBase Comparison - What are their main differences?

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DocuWareHyland OnBase[+ Add Product](#)

Pricing

**DocuWare**
Free Trial

**Custom pricing.** Per User Per Month · DocuWare Cloud

**Hyland OnBase**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**DocuWare**
$$$$$

**Hyland OnBase**
$$$$$

Average Discount

**DocuWare**
9%2% more

**Hyland OnBase**
7%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**DocuWare** 6 months
Based on 100 responses

**Hyland OnBase** 6 months
Based on 100 responses

Return on Investment

**DocuWare** 6 months
Based on 100 responses

**Hyland OnBase** 6 months
Based on 100 responses

 ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare")

 ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")

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**Pros & Cons**
from reviews

**DocuWare**

Ease of Use (16)

Integrations (13)

Learning Curve (7)

Complexity (5)

**Hyland OnBase**

Ease of Use (70)

Document Management (42)

Missing Features (31)

Update Issues (24)

Integrations

**DocuWare**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bc288a0ffec104259835e51123cfe023/abbyy-intelligent-document-processing.png "Product Avatar Image")

ABBYY Intelligent Document...

](https://www.g2.com/products/abbyy-intelligent-document-processing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/40243/large_detail_1552573913.png "Product Avatar Image")

Autostore

](https://www.g2.com/products/autostore/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd205b09a3824627d6061b7d47e944ca/digitaledu-sims.png "Product Avatar Image")

DigitalEdu SIMS

](https://www.g2.com/products/digitaledu-sims/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c928012591b39fdd3db0efd3568270d5/finereader-pdf-for-windows-and-mac.png "Product Avatar Image")

FineReader PDF for Windows...

](https://www.g2.com/products/finereader-pdf-for-windows-and-mac/reviews)[
View all
](https://www.g2.com/products/docuware/integrations)

**Hyland OnBase**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_072232548a7a15072969c18d6ea3e2f8/boomi-managed-file-transfer.jpg "Product Avatar Image")

Boomi Managed File Transfer

](https://www.g2.com/products/boomi-managed-file-transfer/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image")

Epic

](https://www.g2.com/products/epic/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cffad295578940e207663002906b53f5/infor-cloudsuites-m3.jpg "Product Avatar Image")

Infor CloudSuites (M3)

](https://www.g2.com/products/infor-cloudsuites-m3/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[
View all
](https://www.g2.com/products/hyland-onbase/integrations)

Screenshots

**DocuWare**
 ![DocuWare screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1960262/New_DocuWare_Mobile_Client.png)

**Hyland OnBase**
 ![Hyland OnBase screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1245891/Invoice-Processing-Dashboard.jpg)

**Ratings**
from reviews

Meets Requirements

**DocuWare**

**9.0** /10

Based on 217 responses

**Hyland OnBase**

**8.8** /10

Based on 169 responses

Ease of Use

**DocuWare**

**8.8** /10

Based on 219 responses

**Hyland OnBase**

**8.3** /10

Based on 291 responses

Ease of Setup

**DocuWare**

**7.8** /10

Based on 83 responses

**Hyland OnBase**

**7.6** /10

Based on 203 responses

Ease of Admin

**DocuWare**

**8.2** /10

Based on 64 responses

**Hyland OnBase**

**8.1** /10

Based on 94 responses

Quality of Support

**DocuWare**

**8.9** /10

Based on 209 responses

**Hyland OnBase**

**8.3** /10

Based on 152 responses

Has the product been a good partner in doing business?

**DocuWare**

**9.0** /10

Based on 64 responses

**Hyland OnBase**

**8.9** /10

Based on 92 responses

Product Direction (% positive)

**DocuWare**

**9.5** /10

Based on 215 responses

**Hyland OnBase**

**8.0** /10

Based on 163 responses

**Features**
ratings from reviews

AP Automation

**8.9** /10

Based on 106 responses

**9.1** /10

Based on 20 responses

Enterprise Content Management (ECM)

**8.8** /10

Based on 174 responses

**8.4** /10

Based on 110 responses

Cloud Content Collaboration

**8.9** /10

Based on 18 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

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HR Service Delivery

Not enough data

**9.3** /10

Based on 14 responses

Document Scanning

**8.8** /10

Based on 23 responses

Not enough data

Workflow Management

**8.1** /10

Based on 22 responses

Not enough data

OCR

**8.4** /10

Based on 15 responses

Not enough data

Online Form Builder

**8.5** /10

Based on 11 responses

Not enough data

Business Process Management

Not enough data

**8.5** /10

Based on 61 responses

No-Code Development Platforms

Not enough data

**8.7** /10

Based on 5 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
26.6%

Mid-Market(51-1000 emp.)
42.6%

Enterprise(\> 1000 emp.)
30.8%

Small-Business(50 or fewer emp.)
26.6%

Mid-Market(51-1000 emp.)
42.6%

Enterprise(\> 1000 emp.)
30.8%

Small-Business(50 or fewer emp.)
5.8%

Mid-Market(51-1000 emp.)
42.1%

Enterprise(\> 1000 emp.)
52.1%

Small-Business(50 or fewer emp.)
5.8%

Mid-Market(51-1000 emp.)
42.1%

Enterprise(\> 1000 emp.)
52.1%

**Reviewers' Industry**

[![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare")](https://www.g2.com/products/docuware/reviews)
DocuWare

Information Technology and Services
8.9%

Pharmaceuticals
8.5%

Construction
3.8%

Accounting
3.4%

Insurance
3.4%

Other
72.0%

[![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")](https://www.g2.com/products/hyland-onbase/reviews)
Hyland OnBase

Government Administration
13.8%

Higher Education
13.5%

Financial Services
10.3%

Hospital & Health Care
10.0%

Insurance
9.3%

Other
43.1%

Alternatives

**DocuWare Alternatives**

 ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche")

[
Laserfiche
](/products/laserfiche/reviews)

 ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks")

[
Square 9 Softworks
](/products/square-9-softworks/reviews)

 ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files")

[
M-Files
](/products/m-files/reviews)

 ![Revver](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8d9b1b35ae4dde5e7e28c8bcc945df6f/revver.png "Revver")

[
Revver
](/products/revver/reviews)

**Hyland OnBase Alternatives**

 ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche")

[
Laserfiche
](/products/laserfiche/reviews)

 ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files")

[
M-Files
](/products/m-files/reviews)

 ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks")

[
Square 9 Softworks
](/products/square-9-softworks/reviews)

 ![Seismic Enablement Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/ed986be4caf286c41712882d89b63766/seismic-enablement-cloud.svg "Seismic Enablement Cloud")

[
Seismic Enablement Cloud
](/products/seismic-enablement-cloud/reviews)

## DocuWare vs Hyland OnBase FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Hyland OnBase vs DocuWare?

Hyland OnBase and DocuWare are both highly rated ECM platforms, but Hyland OnBase is most distinguished by its customization and workflow capabilities, while DocuWare stands out for ease of use and support.

| [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | [DocuWare](https://www.g2.com/products/docuware/reviews) |
| --- | --- |
| 4.4/5 (324 reviews) | 4.4/5 (251 reviews) |
| Enterprise | Mid-Market |
| 7.6 | 7.8 |
| 8.3 | 8.9 |
| Customization (25 all-time mentions) | Ease of Use (23 all-time mentions) |

### How do the pricing models of Hyland OnBase and DocuWare compare?

DocuWare is favored by reviewers for value, reflected in its higher satisfaction with pricing and cost-related dimensions.

- **Hyland OnBase:** In recent reviews, several mention rising costs and additional fees for modules as a trade-off, with some noting dissatisfaction with pricing stability.
- **DocuWare:** Recent reviewers describe the cost as fair and justified by the value, though some note that storage expansion and integrations can increase expenses.

### What are the best alternatives to Hyland OnBase and DocuWare?

The top three alternatives to Hyland OnBase and DocuWare are Laserfiche, Square 9 Softworks, and M-Files.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | 4.4/5 (324 reviews) | Enterprise | Recent reviews cite rising costs and additional module fees | Customization (25 all-time mentions) |
| [DocuWare](https://www.g2.com/products/docuware/reviews) | 4.4/5 (251 reviews) | Mid-Market | Recent reviews describe fair value, but note storage and integration costs | Ease of Use (23 all-time mentions) |
| [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5 (1247 reviews) | Mid-Market | — | — |
| [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) | 4.4/5 (179 reviews) | Mid-Market | — | — |
| [M-Files](https://www.g2.com/products/m-files/reviews) | 4.4/5 (273 reviews) | Mid-Market | — | — |

### Which Enterprise Content Management (ECM) features should I prioritize when comparing Hyland OnBase and DocuWare?

Buyers comparing Hyland OnBase and DocuWare should prioritize Workflows, Customization, Integrations, Ease of Use, and Automation.

- **Workflows:** Hyland OnBase (Workflow Efficiency: 22 all-time mentions, Workflow Management: 21), DocuWare (Workflow Management: 12, Workflow Efficiency: 11)
- **Customization:** Hyland OnBase (Customization: 25, Customization Options: 24, Customizability: 23), DocuWare (Customization: 8, Customizability: 7)
- **Integrations:** Hyland OnBase (Integrations: 21), DocuWare (Integrations: 16, Easy Integrations: 14, Seamless Integration: 14)
- **Ease of Use:** Hyland OnBase (Ease of Use: 70), DocuWare (Ease of Use: 23)
- **Automation:** Hyland OnBase (Automation: 21), DocuWare (Automation: 14)

### What are the pros and cons of Hyland OnBase vs DocuWare?

Hyland OnBase's headline strength is customization, while DocuWare's is ease of use.

- **Hyland OnBase strengths:** Customization (25 all-time mentions), Workflow Efficiency (22), Integrations (21), Automation (21), Document Management (42), Versatility (25)
- **Hyland OnBase trade-offs:** Missing Features (31), Update Issues (24), Poor Customer Support (21), Technical Issues (21), Learning Curve (20), Complexity (19)
- **DocuWare strengths:** Ease of Use (23), Integrations (16), Automation (14), Workflow Management (12), Organization (9), User Interface (8)
- **DocuWare trade-offs:** Missing Features (9), limited customization options, occasional indexing issues, and higher costs for storage and integrations in recent reviews

### Is Hyland OnBase or DocuWare better for small businesses?

DocuWare is better suited for small businesses, as indicated by its largest segment and reviewer sentiment.

- **Hyland OnBase:** Largest segment is Enterprise, with reviewers noting its robust features but also complexity and a steeper learning curve.
- **DocuWare:** Largest segment is Mid-Market, with recent reviews highlighting ease of use, quick onboarding, and suitability for smaller teams.

### Which Enterprise Content Management (ECM) platform has better integrations?

DocuWare is favored for integrations, with more frequent and positive reviewer mentions.

- **Hyland OnBase:** Epic integration is cited in recent reviews, with 21 all-time mentions of integrations.
- **DocuWare:** Integrations, Easy Integrations, and Seamless Integration are cited in recent reviews, with 16, 14, and 14 all-time mentions respectively, and specific mentions of MS Office, DocuSign, and FTP sites.

### How do Hyland OnBase and DocuWare compare on customer support?

DocuWare scores higher on Quality of Support, with a 0.6-point advantage over Hyland OnBase.

- **Hyland OnBase:** Reviewers describe support as variable, with some praising responsiveness and others citing unresolved tickets and inconsistent experiences.
- **DocuWare:** Reviewers consistently highlight helpful, responsive support and positive experiences, with several citing direct lines to support and high satisfaction.

### Which is easier to implement, Hyland OnBase or DocuWare?

DocuWare is rated slightly easier to implement, with a 0.2-point advantage in Ease of Setup.

- **Hyland OnBase:** Reviewers note a steep learning curve and complexity in setup, but also mention ample training resources and support for onboarding.
- **DocuWare:** Reviewers highlight quick onboarding, user-friendly setup, and straightforward implementation, though some mention initial configuration can be time-consuming for complex workflows.

### Which product has better Workflows?

Hyland OnBase and DocuWare both receive strong reviewer support for Workflows, with Hyland OnBase leading in all-time workflow-related mentions.

- **Hyland OnBase:** Workflow Efficiency (22 all-time mentions), Workflow Management (21), Automation (21), and reviewers frequently cite powerful workflow customization and automation capabilities.
- **DocuWare:** Workflow Management (12), Workflow Efficiency (11), Automation (14), with reviewers highlighting ease of workflow setup and routing, but noting some limitations in built-in actions and customization.