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Compare Dixa and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
No pricing available
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansGenesys Cloud CX
Star Rating
(1,488)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform that integrates multiple communication channels, including voice, chat, email, and messaging. Users appreciate how this integration simplifies workflows, allowing agents to manage all customer interactions from a single interface, which enhances efficiency in contact center environments.
- Users say that Dixa offers a user-friendly experience with its unified interface, making it easy to handle phone, email, and chat without switching tools. Reviewers highlight the skill-based routing and queue management features, which ensure customers are quickly connected to the right agents, streamlining the support process.
- According to verified reviews, Genesys Cloud CX has a significantly higher overall satisfaction score compared to Dixa, indicating that users feel more positively about their experience with the platform. This is reflected in the robust analytics and customizable dashboards that Genesys provides, which users find particularly useful for monitoring performance.
- Reviewers mention that while Dixa is praised for its intuitive design, it still faces challenges in comparison to Genesys Cloud CX, particularly in terms of overall market presence and feature depth. Users have noted that Genesys offers more advanced capabilities, which can be crucial for larger organizations with complex needs.
- G2 reviewers highlight that Genesys Cloud CX's implementation process is generally quick and straightforward, with many users appreciating the intuitive onboarding wizard that helps new users get up to speed quickly. In contrast, Dixa, while user-friendly, may not offer the same level of comprehensive support during the initial setup phase.
- Users report that both platforms provide solid support, but Genesys Cloud CX has a slight edge in terms of quality of support, with users noting that the assistance they receive is often more responsive and effective. Dixa, however, is recognized for its friendly and approachable support team, which can be a significant advantage for smaller teams.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Genesys Cloud CX
No pricing availableFree Trial
Dixa
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.6
1,037
Ease of Use
8.6
348
8.9
1,070
Ease of Setup
8.6
188
8.4
634
Ease of Admin
8.8
181
8.4
586
Quality of Support
8.7
333
8.2
994
Has the product been a good partner in doing business?
9.0
186
8.5
580
Product Direction (% positive)
8.6
340
8.7
939
Features by Category
Ticket and Case Management
8.5
87
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.6
87
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
Generative AI
7.6
7
Not enough data
7.9
7
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
Not enough data
8.5
137
|
Verified
Not enough data
8.8
135
|
Verified
Not enough data
7.2
30
Not enough data
8.5
145
|
Verified
Not enough data
Platform
6.7
46
|
Verified
Not enough data
7.7
85
|
Verified
8.4
174
|
Verified
8.4
88
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.5
129
|
Verified
Not enough data
8.0
146
|
Verified
Not enough data
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
8.3
11
8.7
157
7.7
11
8.6
148
8.5
12
7.7
159
Engagement
8.2
13
8.5
138
7.9
12
8.2
158
7.7
11
8.2
146
Performance
7.7
11
8.5
153
8.2
12
8.9
151
Generative AI
7.5
8
7.1
33
8.1
8
7.5
33
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
9.1
343
|
Verified
7.9
89
|
Verified
8.2
203
8.5
96
|
Verified
8.6
235
|
Verified
7.3
53
|
Verified
8.3
202
|
Verified
9.1
105
|
Verified
8.3
234
|
Verified
Generative AI
7.3
22
7.8
68
Functions
8.4
152
|
Verified
8.8
392
|
Verified
8.6
164
|
Verified
8.8
400
|
Verified
8.2
120
|
Verified
8.8
337
|
Verified
Feature Not Available
8.3
232
|
Verified
Feature Not Available
8.5
242
|
Verified
8.1
72
|
Verified
9.1
313
|
Verified
7.6
75
|
Verified
8.8
300
|
Verified
8.0
72
|
Verified
8.6
242
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
8.5
156
|
Verified
8.3
354
|
Verified
8.7
145
|
Verified
8.8
395
|
Verified
7.7
164
|
Verified
7.5
430
|
Verified
8.2
74
|
Verified
8.8
285
|
Verified
8.0
75
|
Verified
8.4
256
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Feature Not Available
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
8.8
24
8.7
171
Feature Not Available
8.6
161
Feature Not Available
8.5
152
Feature Not Available
8.2
150
Feature Not Available
8.0
118
Administration
8.5
21
8.1
144
8.4
25
8.5
163
8.2
25
8.4
170
7.5
19
7.9
143
8.3
21
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Conversational Platform
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Not enough data
Support Automation
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Not enough data
Generative AI
7.6
11
Not enough data
7.0
11
Not enough data
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
Not enough data
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
153
Not enough data
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
159
Not enough data
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
8.0
10
7.8
28
8.2
10
7.6
28
7.9
11
8.2
28
Communication
8.3
36
8.6
172
|
Verified
8.0
43
8.4
175
|
Verified
Feature Not Available
8.4
130
8.1
36
8.5
142
Feature Not Available
8.4
97
Internal Use
7.7
85
|
Verified
8.4
174
|
Verified
Feature Not Available
8.6
167
|
Verified
Feature Not Available
8.4
128
|
Verified
8.1
32
8.4
144
|
Verified
Feature Not Available
8.2
137
|
Verified
Feature Not Available
8.4
137
|
Verified
Generative AI
8.7
10
Not enough data
Self-Service Experience
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.0
19
Not enough data
7.9
30
Not enough data
Self-Service Platform
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Genesys Cloud CX are categorized as AI Customer Support Agents, Contact Center Quality Assurance, Live Chat, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
Unique Categories
Dixa is categorized as Digital Customer Service Platforms, Knowledge Base, Conversational Support, Help Desk, and Customer Self-Service
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Social Customer Service, VoIP Providers, Call Center Infrastructure (CCI), Proactive Notification, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Information Technology and Services
10.9%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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