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Compare Discuss and Hotjar 
Featured Products
At a Glance
Market Segments
Small-Business (43.2% of reviews)
Small-Business (52.1% of reviews)
Entry-Level Pricing
Contact Us
Free 35 Daily sessions
Discuss
Star Rating
(270)4.7 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansHotjar
Star Rating
(328)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Discuss excels in providing high-quality support, with users appreciating the availability of tech support during projects. This is particularly beneficial for those conducting focus groups or interviews, as it ensures a smooth experience with reliable equipment.
- Users say Hotjar stands out for its user-friendly interface and insightful features like heatmaps and session recordings. Reviewers highlight how these tools offer clear visibility into user behavior, making it easier to understand website interactions.
- According to verified reviews, Discuss has a slight edge in ease of setup, with users noting that the initial project setup and onboarding of respondents is straightforward. This can be a significant advantage for teams looking to get started quickly without a steep learning curve.
- Reviewers mention that Hotjar is particularly effective for UX metrics, with many users relying on its combination of tools to gain deeper insights into user interactions. The straightforward dashboard is frequently praised for its accessibility.
- G2 reviewers highlight that while both products are well-rated, Discuss has a higher overall satisfaction score, indicating that users feel more positively about their experience. This is reflected in the quality of features like video and audio during research sessions.
- Users report that Hotjar's analytics capabilities are robust, but some feel it could improve in meeting specific workflow needs. Despite this, its ability to surface user behavior beyond standard analytics is a strong point that many find valuable.
Pricing
Entry-Level Pricing
Discuss
Pro
Contact Us
Get started with our core features for research
- Live Research
- Asynchronous Research
- Off-Platform Research
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Free Trial
Discuss
Free Trial is available
Hotjar
Free Trial is available
Ratings
Meets Requirements
9.2
211
8.7
255
Ease of Use
9.2
214
8.9
258
Ease of Setup
8.9
126
8.9
119
Ease of Admin
9.1
81
8.9
110
Quality of Support
9.4
204
8.5
175
Has the product been a good partner in doing business?
9.5
83
8.7
97
Product Direction (% positive)
9.5
203
8.1
251
Features by Category
Metrics
Not enough data
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Reporting
Not enough data
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Other
Not enough data
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
User Response Methods
7.6
124
8.8
47
|
Verified
8.7
141
8.9
41
|
Verified
9.4
155
8.8
15
7.6
116
8.7
26
7.8
125
8.3
30
|
Verified
Participant Selection
7.6
112
Feature Not Available
Feature Not Available
Feature Not Available
7.3
104
8.6
36
|
Verified
7.4
111
9.2
15
Insights
8.1
120
8.8
52
|
Verified
8.6
126
8.6
38
|
Verified
8.1
114
8.5
39
|
Verified
Generative AI
7.6
66
7.7
5
User Behavior
Not enough data
9.0
70
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
8.5
50
|
Verified
A/B Testing
Not enough data
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.8
48
|
Verified
Not enough data
8.8
36
|
Verified
Visitor Information
Not enough data
7.6
45
|
Verified
Not enough data
8.6
40
Agentic AI - Session Replay
Not enough data
8.6
6
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Administration
Not enough data
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Generative AI
Not enough data
6.7
5
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Source
8.2
82
Not enough data
9.0
82
Not enough data
8.0
75
Not enough data
Feature Not Available
Not enough data
7.6
64
Not enough data
Feedback Management
8.0
77
Not enough data
7.8
72
Not enough data
8.4
82
Not enough data
8.8
82
Not enough data
Insights
8.1
69
Not enough data
8.1
85
Not enough data
8.1
70
Not enough data
Agentic AI - Demo Automation
5.2
7
Not enough data
5.0
6
Not enough data
4.5
7
Not enough data
6.4
7
Not enough data
Feedback Management
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Feedback Analysis
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Feedback Sources
Not enough data
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
6
Not enough data
8.0
5
Survey Management
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Reporting
Not enough data
9.3
152
Not enough data
9.1
145
Not enough data
8.7
126
Not enough data
7.8
105
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Discuss and Hotjar are categorized as User Research
Unique Categories
Discuss is categorized as Consumer Video Feedback and Consumer Insights Platforms
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
Reviews
Reviewers' Company Size
Discuss
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
48.1%
Consumer Goods
7.8%
Marketing and Advertising
5.3%
Food & Beverages
4.9%
Research
3.7%
Other
30.0%
Marketing and Advertising
16.1%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.6%
Discussions
Any fun Discuss.io "hacks" you can share? I appreciate learning new things.
1 Comment
Official Response from Discuss
Hello Jennifer,
We love your enthusiasm! Here is a blogpost around quick hacks and tips for optimizing results while using...Read more
Discuss has no more discussions with answers
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
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