# Dialpad Support vs VICIdial Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Support excels in user-friendliness, with many users highlighting its intuitive interface and extensive features. One user mentioned, "It is easy to use. Has lots of features," which suggests that new users can quickly adapt to the platform.
- **Users say** that VICIdial stands out for its cost-effectiveness, being a scalable solution that is free to use. Reviewers appreciate its reporting capabilities, stating, "I can see the agents' daily engagements and minutes on call," which aids in managing operational costs effectively.
- **According to verified reviews** , Dialpad Support offers a smoother setup experience, with users noting that it is easy to implement. This is a significant advantage for teams looking to get started quickly without extensive technical hurdles.
- **Reviewers mention** that while VICIdial is resource-efficient and performs well on light virtual machines, it may require more careful design to avoid issues. Users noted, "No issues if well designed," indicating that proper configuration is key to its success.
- **G2 reviewers highlight** Dialpad Support's strong customer service, with feedback indicating that the support team "tries their best at the level 1 group." This suggests a commitment to assisting users, which can be crucial for businesses needing reliable support.
- **Users report** that VICIdial's advanced features, such as session routing and concurrent calling, are impressive, with one user stating, "It's easy to setup nowadays and rich in features." This indicates that while it may have a steeper learning curve, it offers powerful tools for those who invest the time to learn.



| | Dialpad Support | VICIdial | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 695 | 41 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Small-Business (54.1% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | Starting at $400.00 1 per telco server Per Month | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### VICIdial

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Difficult Implementation (1 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | VICIdial | 
|---|---|---|
  | **Meets Requirements** | 8.9 (454 reviews) | 8.7 (31 reviews) | 
  | **Ease of Use** | 8.9 (586 reviews) | 8.6 (32 reviews) | 
  | **Ease of Setup** | 9.0 (253 reviews) | 7.3 (20 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 7.4 (19 reviews) | 
  | **Quality of Support** | 8.8 (425 reviews) | 7.5 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 7.9 (13 reviews) | 
  | **Product Direction (% positive)** | 9.0 (429 reviews) | 8.4 (29 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### VICIdial

#### Entry-Level Pricing

Plan: Hosted Service

Price: Starting at $400.00 1 per telco server Per Month

Description: VICIhost hosted VICIdial service

Key Features:
- VICIhost service

[Browse all 2 editions](https://www.g2.com/products/vicidial/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **VICIdial** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **VICIdial** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **VICIdial** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 177 |
| **VICIdial** | 7.9/10 | 29 |

#### Channels

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Voice** | 8.8 (158 reviews) | 7.8 (10 reviews) ✓ Verified | 
| **Social** | 8.3 (114 reviews) | Feature Not Available | 
| **Web Chat** | Feature Not Available | 6.3 (8 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (132 reviews) | 7.5 (6 reviews) | 
| **Email** | Feature Not Available | 6.2 (7 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | 5.7 (5 reviews) | 

#### Functions

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Session Routing** | 8.9 (129 reviews) | 9.2 (23 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (135 reviews) | 8.9 (23 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.4 (130 reviews) | 9.0 (24 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (140 reviews) | 6.2 (7 reviews) | 
| **Auto Dialer** | 8.5 (108 reviews) | 9.2 (10 reviews) ✓ Verified | 
| **IVR** | 8.6 (120 reviews) | 8.5 (9 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 8.9 (9 reviews) ✓ Verified | 
| **Persistent Data** | 8.6 (123 reviews) | Feature Not Available | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Session Summary Notes** | 8.5 (136 reviews) | 8.3 (24 reviews) | 
| **Administrator Access** | 8.7 (123 reviews) | 9.4 (25 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (138 reviews) | 8.2 (24 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (142 reviews) | 7.8 (10 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Feature Not Available | 7.8 (10 reviews) ✓ Verified | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **VICIdial** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **VICIdial** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | 
| **IVR** | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **VICIdial** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **VICIdial** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 54 |
| **VICIdial** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Performance** | 9.0 (53 reviews) | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | VICIdial | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

**Unique to Dialpad Support (7):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | VICIdial | 
|---|---|---|
| **Small-Business** | 38.5% | 54.1% | 
| **Mid-Market** | 55.8% | 45.9% | 
| **Enterprise** | 5.7% | 0% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

#### VICIdial

- **Information Technology and Services:** 13.5%
- **Computer Software:** 10.8%
- **Financial Services:** 10.8%
- **Marketing and Advertising:** 10.8%
- **Consumer Services:** 8.1%
- **Banking:** 5.4%
- **Market Research:** 5.4%
- **Outsourcing/Offshoring:** 5.4%
- **Telecommunications:** 5.4%
- **Leisure, Travel & Tourism:** 2.7%
- **Other:** 21.6%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1590 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3568 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)

### Alternatives to VICIdial

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Convoso](https://www.g2.com/products/convoso/reviews) — 4.5/5 stars (252 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1590 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### VICIdial

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-vicidial)