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Compare Dialpad Support and VICIdial 
Featured Products
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Starting at $400.00 1 per telco server Per Month
Dialpad Support
Star Rating
(548)4.4 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansVICIdial
Star Rating
(40)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Support excels in user experience, with an intuitive interface and AI features that enhance productivity. Users appreciate the ability to track calls and emails seamlessly, making their workflow more efficient.
- Users say that VICIdial is a solid choice for small businesses, highlighting its resource efficiency and ease of setup. Many find it rich in features necessary for running a contact center, with one user noting it can handle over 15,000 calls a week on a light virtual machine without issues.
- Reviewers mention that Dialpad Support's customer service is top-notch, with quick responses that eliminate long hold times. This level of support has left users feeling valued and satisfied, contributing to its higher overall satisfaction ratings.
- According to verified reviews, VICIdial users appreciate its comprehensive CRM integration, which simplifies customer service and sales processes. However, some users have noted that it can be challenging to configure for specific workflows, which may require additional technical expertise.
- Users highlight that Dialpad Support's ease of use is a significant advantage, with a score that reflects its user-friendly design. This has made it a preferred choice for mid-market companies looking for a reliable and adaptable solution.
- G2 reviewers indicate that while VICIdial offers robust features for concurrent calling and session routing, its overall user satisfaction lags behind Dialpad Support. This is evident in the lower G2 Score and fewer recent reviews, suggesting that users may be seeking more modern solutions.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Dialpad Support
Free Trial is available
VICIdial
No trial information availableRatings
Meets Requirements
8.9
444
8.7
31
Ease of Use
9.1
453
8.6
32
Ease of Setup
9.0
241
7.3
20
Ease of Admin
8.8
198
7.4
19
Quality of Support
8.8
415
7.5
27
Has the product been a good partner in doing business?
9.1
195
7.9
13
Product Direction (% positive)
9.0
419
8.4
29
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
45
Not enough data
8.7
46
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.6
16
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Agent Performance Management
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
151
7.8
10
|
Verified
8.3
114
Feature Not Available
Feature Not Available
6.3
8
|
Verified
8.4
130
7.5
6
Feature Not Available
6.2
7
|
Verified
Generative AI
8.3
36
5.7
5
Functions
8.9
127
9.2
23
|
Verified
8.6
133
8.9
23
|
Verified
8.4
129
9.0
24
|
Verified
8.1
139
6.2
7
8.5
108
9.2
10
|
Verified
8.6
120
8.5
9
|
Verified
8.5
128
8.9
9
|
Verified
8.6
122
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
134
8.3
24
8.7
122
9.4
25
|
Verified
8.5
135
8.2
24
|
Verified
8.7
140
7.8
10
|
Verified
Feature Not Available
7.8
10
|
Verified
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
90
Not enough data
8.7
73
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
79
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and VICIdial are categorized as Contact Center and Auto Dialer
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
VICIdial has no unique categories
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.3%
Computer Software
6.8%
Information Technology and Services
4.7%
Construction
4.3%
Other
66.7%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
VICIdial has no discussions with answers
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