1. [Home](https://www.g2.com/)
2. ...
3. [Contact Center Software](https://www.g2.com/categories/contact-center)
4. [VICIdial Discussions](https://www.g2.com/products/vicidial/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8594203cb1d1027091a00149059725a1/vicidial.png "Product Avatar Image")
](/products/vicidial/reviews)

[

VICIdial

](/products/vicidial/reviews)

(41)4.1/5

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Show More

When users leave VICIdial reviews, G2 also collects common questions about the day-to-day use of VICIdial. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 39.0

Nps Score

### All VICIdial Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about VICIdial yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

Start A Discussion

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8594203cb1d1027091a00149059725a1/vicidial.png "Product Avatar Image")

### Have you used VICIdial before?

Answer a few questions to help the VICIdial community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvicidial%2Fdiscuss%3Fsmall_ask%3Dvicidial)
No