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Compare Dialpad Support and Ozonetel 
Featured Products
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(548)4.4 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansOzonetel
Star Rating
(618)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ozonetel excels in providing a comprehensive omnichannel experience, integrating voice, SMS, WhatsApp, and chat into one platform. Users appreciate the seamless integration with CRMs and help-desks, which enhances their workflow efficiency.
- Users say that Dialpad Support stands out for its AI features and interactive interface, making it easy to track calls and emails. Reviewers highlight the platform's speed and adaptability, which contribute to a smooth user experience.
- According to verified reviews, Ozonetel has a higher overall satisfaction score, with users noting that technical issues are resolved promptly, often before expected turnaround times. This reliability fosters a sense of trust among its users.
- Reviewers mention that Dialpad Support's customer service is top-notch, with friendly support staff who ensure that no calls or messages are missed. This level of support is a significant advantage for businesses that prioritize customer interaction.
- G2 reviewers highlight Ozonetel's robust set of tools, including call recording and IVR capabilities, which cater to diverse business needs and can handle high call volumes effectively. This versatility is a key selling point for many users.
- Users express that while both platforms are easy to use, Ozonetel slightly edges out Dialpad Support in terms of ease of setup and administration, with many users praising its intuitive onboarding process and user-friendly interface.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Ozonetel
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Ozonetel
Free Trial is available
Ratings
Meets Requirements
8.9
444
8.9
548
Ease of Use
9.1
453
9.1
558
Ease of Setup
9.0
241
9.1
391
Ease of Admin
8.8
198
9.0
264
Quality of Support
8.8
415
9.0
548
Has the product been a good partner in doing business?
9.1
195
9.2
258
Product Direction (% positive)
9.0
419
9.6
549
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
45
Not enough data
8.7
46
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.6
16
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
9.1
148
|
Verified
8.7
28
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
8.9
24
8.6
135
|
Verified
7.7
8
8.9
140
|
Verified
9.1
31
9.2
149
|
Verified
Automation
7.2
9
8.8
126
|
Verified
8.5
25
9.0
134
|
Verified
6.2
7
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Knowledge Management
Not enough data
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Compliance
Not enough data
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Customer Support
Not enough data
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Data Security
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Administration
Not enough data
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Generative AI
Not enough data
9.3
14
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Agent Performance Management
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
151
9.1
198
|
Verified
8.3
114
8.9
176
Feature Not Available
8.8
164
|
Verified
8.4
130
8.6
170
|
Verified
Feature Not Available
8.8
169
Generative AI
8.3
36
8.5
122
Functions
8.9
127
8.9
191
|
Verified
8.6
133
9.0
192
|
Verified
8.4
129
9.1
191
|
Verified
8.1
139
8.8
174
8.5
108
9.1
187
|
Verified
8.6
120
9.2
195
|
Verified
8.5
128
9.0
190
8.6
122
9.0
179
|
Verified
Agentic AI - Contact Center
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.5
10
Not enough data
9.7
10
Administrative
8.5
134
8.8
193
|
Verified
8.7
122
9.1
202
|
Verified
8.5
135
9.1
206
|
Verified
8.7
140
9.0
185
|
Verified
Feature Not Available
9.1
187
|
Verified
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Functionality
Not enough data
9.1
145
Not enough data
9.0
141
Not enough data
9.0
133
Support
Not enough data
9.0
128
Not enough data
9.0
133
Not enough data
9.1
135
Platform
8.0
40
9.0
151
8.8
47
8.9
150
8.6
53
9.0
153
8.7
59
9.1
154
8.9
57
9.1
154
8.5
42
9.2
154
8.7
51
9.2
149
Generative AI
8.5
19
8.8
103
Workforce Management
8.9
61
9.1
155
8.7
57
9.2
153
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
9.3
156
8.4
60
9.2
157
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Communication
Not enough data
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Internal Use
Not enough data
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Generative AI
Not enough data
8.9
57
Self-Service Experience
Not enough data
9.3
85
Not enough data
9.2
84
Not enough data
8.9
82
Not enough data
9.0
81
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
89
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
13
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
9.4
90
9.2
161
8.7
73
8.5
142
9.0
83
9.2
154
8.9
86
9.4
155
Not enough data
10.0
5
Contacts
8.6
81
8.9
148
8.6
79
8.7
144
8.4
72
8.8
146
Insights
8.3
80
8.8
142
8.7
85
9.1
150
8.5
78
8.6
138
7.0
31
8.4
138
6.9
31
8.6
136
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Ozonetel are categorized as Call Center Infrastructure (CCI), Contact Center, Auto Dialer, and Outbound Call Tracking
Unique Categories
Dialpad Support is categorized as Conversation Intelligence, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Ozonetel is categorized as Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Communication Platform as a Service (CPaaS), Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.3%
Computer Software
6.8%
Information Technology and Services
4.7%
Construction
4.3%
Other
66.7%
Financial Services
14.8%
Hospital & Health Care
8.1%
Consumer Services
7.3%
Education Management
7.0%
Insurance
6.5%
Other
56.2%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
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