Compare Customers.ai and Retention.com 
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (87.4% of reviews)
Entry-Level Pricing
No pricing available
$500.00
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiRetention.com
Star Rating
(122)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Retention.com. Users appreciate its intuitive features, such as the instant messaging tool that allows for effective prospect management even when users are not actively present.
- Users say that Customers.ai offers a smoother setup experience, with many highlighting the ease of implementation. This is contrasted with Retention.com, where some users found the setup process to be less straightforward, although they did mention it was still relatively seamless.
- Reviewers mention that Customers.ai shines in the quality of support provided, receiving high praise for its responsiveness and helpfulness. In comparison, while Retention.com also offers good support, some users felt it could be improved, particularly in more complex scenarios.
- According to verified reviews, Customers.ai is particularly favored for its automation capabilities, especially on platforms like Instagram. Users have noted that it significantly enhances lead gathering efforts, making it a preferred choice for small businesses looking to streamline their marketing efforts.
- Users highlight that Retention.com has a unique advantage in capturing emails from anonymous website visitors, which many consider a game changer for e-commerce businesses. This feature has been particularly beneficial for users looking to recover lost sales through effective reclaim campaigns.
- Reviewers note that while both products cater primarily to small businesses, Customers.ai has a broader range of features that users find more adaptable to their needs. In contrast, Retention.com, while effective, may not offer the same level of flexibility in meeting diverse business requirements.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableRetention.com
Startup
$500.00
Incremental Revenue of 5-10k/mo
- 60-day Pilot Period
- 60-Day Opt-Out Annual Commitment
Free Trial
Customers.ai
Free Trial is available
Retention.com
No trial information availableRatings
Meets Requirements
9.6
339
9.0
74
Ease of Use
9.6
349
9.0
74
Ease of Setup
9.4
205
8.5
44
Ease of Admin
9.3
119
9.1
38
Quality of Support
9.7
335
8.8
71
Has the product been a good partner in doing business?
9.6
118
9.3
38
Product Direction (% positive)
9.6
306
8.4
71
Features by Category
Messenger
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Not enough data
Channels
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Not enough data
Customers
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
SMS Platform
Not enough data
6.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Generative AI
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Communication
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Not enough data
Internal Use
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Firewall Software
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Retention.com are categorized as Visitor Identification
Unique Categories
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Chatbots, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Retention.com is categorized as Other Marketing, SMS Marketing, Personalization, and Identity Resolution
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retention.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Consumer Goods
14.4%
Retail
11.7%
Marketing and Advertising
11.7%
Health, Wellness and Fitness
9.9%
Apparel & Fashion
7.2%
Other
45.0%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
What is GetEmails?
1 Comment
NR
Get emails places a pixel on your website and sends you email addresses based on new IP. Their data used to be high quality and then recently they started...Read more
Retention.com has no more discussions with answers
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